Last post on Sep 19, 2013 at 12:12 PM
You are in the Ford Expedition
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Ford Expedition, Auto Repair, Fuel System, Legislation, SUV
#83 of 101 2007 ford expedition EL fuel pump
Aug 21, 2013 (1:22 pm)
My fuel pump went out on July 7. We had the expedition towed to the nearest ford dealership where they diagnosed the problem. At that time, we were told that the pump was on national backorder - there were over 1000 on backorder. It has now been six weeks and my vehicle still has not been fixed. I started emailing ford motor company a couple of weeks ago about this issue because we nor the dealership were given a time frame. I did also submit a claim to the attorney general's office. I have told ford that I feel they should either provide me with a vehicle comparible to my expedition until my expedition is fixed or they need to pay me out on it so that I can get another vehicle. I must say that I did receive a couple of emails from Ford wanting information about the expedition. Last week Ford called the dealership and told them to just put the part on and the dealership informed them that they would be happy to do that if they could find a part. Today, Ford motor company called me concerning the complaint to the attorney general's office but all she asked was the vin and where the vehicle is located. The dealership then called to let us know that ford had contacted them and informed them that the part would be in sometime in Sept. I am not finished with this yet because I am without a vehicle and am borrowing from my parents or driving our dually farm truck, which is a ford and the wheel bearings went out on it the other day. I do agree with the person who blogged earlier that everyone who is having problems needs to start turning in a complaint to the attorney general office and contact ford motor company. Ford knows they have a problem and they should be issuing a recall and taking care of their customers.
#84 of 101 Re: Expedition fuel pump [candy52]
Aug 21, 2013 (2:14 pm)
My truck cut off in traffic and would not start. My warranty ran out and I had the truck towed to a mechanic who told me it was the fuel pump and that the part is faulty. He also explained that a spark could have ignited in my tank and exploded. I had to have the part replaced and like you all said that part is on back order. So they put in a universal pump that is supposed to be better and replaced the filter since the last pump, ruined it. This cost me $704.00. I am going to contact Ford, because I want my money back for the cost of repairs! Not to mention if that fuel had ignited, while driving with my five children two who are still in diapers...
#85 of 101 2007 ford expedition el fuel pump
Aug 22, 2013 (10:31 am)
My expedition fuel pump stop working an ford said they are on back order. Ford is telling me that it would be weeks or months before they get a fuel pump. Why sale a vehicle if you can't make parts for it ? So while I have a 2007 ford expedition el it's no good if I can not drive it . Ford only concern is did you take it to dealership so we can make a claim or sorry for the inconvenience that you cannot drive your vehicle for next couple of months . I bet you they have car to get back an forward to work.
#86 of 101 expedition fuel pump
Aug 22, 2013 (11:55 am)
I posted about two years ago, had issues with fuel pump and it was replaced four times. Still under warranty. Now I think it was replace once but they just tried to fix the old one and it kept breaking. I would like to contact the Attorney General as I still think there needs to be a recall. Can someone who did contact the Attorney General post the steps they took to do this. I think that is the only way to get Ford to replace the part with a good part. I still get worried my car will stall and they will not replace the part. They gave me a two year warranty on the part but it should be for 100K miles. So lets all contact the Attorney General.
#87 of 101 Re: 2007 ford expedition el fuel pump [jasyaja]
Aug 22, 2013 (4:14 pm)
I had the same issue on my 2007 EL. Had it towed to the Ford dealer Sunday. Yesterday they replaced the fuel pump with a standard length Expedition fuel pump and I picked it up today. Total cost $925. Talk to your service advisor about using this method. Good luck.
#88 of 101 Re: Expedition Fuel Pump [acarbajal]
Aug 23, 2013 (1:19 pm)
Has your expedition been fixed yet. My fuel pump went out the beginning of august. now ford told me it was going to ship this week but it still hasn't arrived. and they also told me 300 units were made but cannot guarantee i will get one of them. i can;t even imagine what you r going thru not havinng your car since may. i am all for filing a class action lawsuit let me know if you have any info on this. someone who posted after said that the ford dealer put in a fuel pump that was for a standard expedition have you heard anything about that.
#89 of 101 Re: 2007 ford expedition el fuel pump [finance_guy1]
Aug 23, 2013 (1:22 pm)
could you tell me what ford dealer did that i live in indiana and they told me that wasn' an option my car has been out of service since the beginning of august
#90 of 101 Re: Expedition Fuel Pump [kbarr1]
Aug 24, 2013 (3:37 am)
We are going to tell our dealer about using a standard length fuel pump. I am not interested in filing a class action, I just want ford to provide me a vehicle, for free, until my gets fixed and if they are not willing to do that then they need to buy me out on it so I can go purchase something else. There is a known problem with these pumps which is the reason why they are on backorder. I wouldn't hold my breath on getting one any too soon though. Good luck.
#91 of 101 Re: Expedition EL fuel pump [shelbycobrass]
Aug 24, 2013 (3:40 am)
Has your expedition been fixed yet?
#92 of 101 Re: expedition fuel pump [donm12]
Aug 24, 2013 (3:50 am)
I just googled "missouri attorney general" and clicked on the website. Then I clicked on customer complaint or something like that. Just follow the links once you get to the website.
I did receive a letter from the atttorney general's office which stated that they had received my complaint and they are checking into it. Ford did contact me concerning this complaint - asked the vin and dealer that my vehicle is at. They did contact the dealership and told them that it would be sometime in sept. before the part would be available.
I do feel that everyone who is without a vehicle because of this fuel pump should file a complaint with the attorney general office so that they see how many people are being affected by this and realize that ford is not doing anything about it.