Last post on May 24, 2013 at 6:43 PM
You are in the Toyota Venza
What is this discussion about?
Toyota Venza, Toyota, SUV
Go to NHTSA to file a safety complaint.
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#45 of 72 Venza Recall
Mar 20, 2010 (9:32 am)
I purchased our 2009 Venza on February 6th of this year and just discovered that the recall notice for this vehicle was issued by Toyota on January 27th - some 10 days earlier. More than one of the salespeople helping us at the time made a point of declaring that the Venza was not on the recall list and so we went ahead with our purchase. Now, my wife does not want to drive the car and my kids don't want their kids in the car either. I am curious to know if we have any recourse, either with Toyota or the dealership. Even if Toyota had not noticed the dealership by Feb. 6th, I would think that they (the dealership) had a duty to know and an obligation to advise us prior to the purchase.
I wonder if this has happened to anyone else?
#46 of 72 Re: Venza Recall [ab18]
Mar 20, 2010 (2:08 pm)
I believe the Venza recall is limited to the all-weather floormats and not the supposed unintended acceleration
#47 of 72 Re: Venza Recall [robfile]
Mar 21, 2010 (9:31 am)
Yes, the Venza recall is for the mats, but after reading Johnk12's message, I am not convinced that it is just that. Especially after all of the issues with the Prius.
My question was more along the lines of receiving advice on how best to approach Toyota and the dealership regarding the sale of a vehicle that is known to be on any recall list - wether it is mats, software or whatever. I seriously doubt that we would have purchased the Venza knowing that it was on the recall list. We would have continued our search for a low mileage used Highlander to replace the one that was totaled recently. We did not have a lot of time to research different vehicles and were dependent on a dealership (and brand) that we have come to rely on and feel it was their obligation to be forthright with any information - especially involving recalled cars that they were selling.
Any thoughts on how to deal with this situation would be appreciated.
#48 of 72 Re: Venza Recall [ab18]
Mar 21, 2010 (11:51 am)
The Venza has the Denso pedal which is not part of the recall and isn't the same as the Prius. .
Reference: http://blogs.insideline.com/straightline/2010/01/toyota-recall-update-3-how-to-t- ell-which-pedal-you-have.html
FYI the Venza recall is the same recall that is on the Highlander.
While I'm not calling into question Johnk12's issue, I certainly would have left an email address on this forum and would want to talk to anyone who had a similar problem.
However, I do believe that Toyota needs to get to the bottom of whatever is going on. Some of these UA's are legitimate and others are outright scams such as is Prius in California.
After talking to several people with Toyota as well as those in the industry I have no concerns of UA with the Venza.
No matter what type of car you own, one needs to be aware of how to stop the vehicle if the worst case scenario.
#49 of 72 Venza Recall
Mar 25, 2010 (6:06 pm)
Thanks for the response, Robfile, your comments are appreciated. I understand that the possibility of an acceleration problem with the Venza's are remote and that we should be able to respond to those situations rationally, but my point was not so much with the physical problems with the vehicle as much as the responsibility of the manufacturer and/or the dealership to notify a prospective owner that there is a recall pending on the vehicle that they may be purchasing.
I would like to think that when I go to a Toyota dealership (or any dealership for that matter) that I have been provided with all of the information needed to make a reasonably informed purchase decision - especially if it has to do with safety and specifically a product defect that has already been noticed to the National Highway Traffic Safety Administration as this was 9 to 10 days prior to us buying our Venza.
I just got off the phone with a representative from Toyota and had a most dizzying conversation with a poor gentlemen that was doing his best to support the party line, but just could not make a rational statement when pressed for details. For example, when I asked him if he could tell me when Toyota noticed the dealerships about the January 27th floor mat related recall of the Venza, he put me on hold for 15 minutes and came back with a comment to the effect that the dealerships have not been noticed as there is not a full remedy for the problem yet. Even though he admitted that the "partial" remedy was to remove the driver's side mat, there was no obligation on their part to notify customers of this and that it was up to us to find this information on their website. He stated that they don't have a responsibility to notify their customers until a full remedy has been determined at which time we will get a formal notice in the mail. (Needles to say, this was not an acceptable response and his supervisor will be calling me in the morning.)
The bottom line is this - a customer shopping for a car should be told by a representative of a factory sponsored dealership of any recalls - whether pending or fully completed - so that they can make a fully informed decision when deciding on which vehicle to buy. I have been a loyal Toyota fan for over 25 years, but I think they have some serious issues and this situation seems to be further proof of that.
#50 of 72 Re: Venza Recall [ab18]
Mar 27, 2010 (8:07 am)
An update to my last post - a supervisor from Toyota called me yesterday and actually apologized for the "miss-information" I had received from his customer service rep. He stated that Toyota should have notified car owners by now. When I asked him if and when the dealerships were notified of the floormat recall on the Venza's, he researched it while we were on the line and reported that the dealerships were emailed the information immediately (January 27th or 28th - some 9 to 10 days before we made our purchase).
The supervisor was honest and forthright with his responses which I appreciated very much. Unfortunately, I now have a bone to pick with the dealership for not being the same with us. I'll let you know how that goes.
#51 of 72 Re: venza braking [jkl01]
Jun 07, 2010 (12:49 pm)
I have the exact same problem with my 2010 Venza bought in April'10 and brought it back to dealer with 4400 miles on it. I left it at Toyota for the day. (by the way - no loaner cars!) They proceeded to call me later and said the car is ready and wont surge anymore. They actually ended up cutting my rotors at 4400 miles. I have had many brand new cars and NEVER heard of this. I dont think they even though twice that there might be a defect in the brakes or rotors and whatever could be the problem besides CUTTING my rotors. I think they have a big problem and now I do also. I cannot trade it in. I have decided to ignore it for now. And I did ask my salesperson before the purchase if it was on recall list which she assured me it wasnt, and hello - 3 weeks later- I got the recall for the gas pedal problem with the mats but dont bring it to dealer as they dont have a fix for it yet. I am very disturbed and god forbid if something happens because of this to myself or my family or someone else. I am lost. Any suggestions?
#52 of 72 Re: venza braking [sam063]
Jun 07, 2010 (4:30 pm)
We bought our 6 cyl venza at the end of April and have just over 1,000 miles on it. We have no brake issues, but I do totally agree with you that you should have been informed of any recalls. That being said, I don't think there is anything wrong with the mats. I've been driving over 35 years and I have pulled the mats out from under the pedal of just about every car I've ever owned or driven (with the exception of those with retaining hooks on the mats). This car has the hooks to hold them in place. I think the old saying "if you can scare people you can take their money" (or control where they spend it) applies here. UA is not unique to toyota by any means, but I think the hype is because toyota is a foreign-owned company with non-union labor. I'd suggest you drive and enjoy the car.
#53 of 72 Venza AC condenser failure
Jun 15, 2010 (8:21 am)
I have had my Venza for 3 weeks and the AC quit cooling. Per the Toyota dealer, a rock has gone thru the grill and busted into the conderser causing it to fail. I was sitting in traffic when this occurred and obviously did not hear anything hit the car. Now they want my insurance company to pay for the repair and I pay the $500 deductible. Is this true? IF THEY ARE TELLING THE TRUTH, this is a faulty design and it can happen over and over again. It's not like I was out 4 wheeling when it happened. Any thoughts? Should I get a lawyer?
#54 of 72 Re: Venza AC condenser failure [dee2010]
Jun 15, 2010 (9:04 am)
Dealer appears to me to be on rather solid legal ground.