Last post on Feb 09, 2013 at 8:01 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Car Buying, SUV
#19 of 36 Re: Definately a smell [taggs1]
Sep 22, 2010 (4:12 pm)
We are having the same problem with our 2010 Murano purchased August 7th. We noticed some oil mixed with some liquid on our garage floor within days of the purchase. The car also smelled of hot oil every time we drove it. We took it in a few days later for the undercoating and mentioned it to the service writer. He told us there was no way it was oil, that it was cosmoline but I had touched it and smelled it and it was oil. The car started leaking at least two to three drops of oil every night. We took it back with the evidence. The shop claimed it was the axle seal which they replaced and we picked it up and brought it home. We barely pulled into the driveway we still had the smell and had a larger leak of oil underneath. We took a phone pic and called the service and told them we would be right back there. They told us they couldn't believe that it was still leaking. Long story short, after replacing the right front axle seal twice, the entre axle once, they told us that Nissan corp is saying that the transfer case on some Muranos has a bad cast and they won't be able to get the part until October 24th. Needless to say, we are not happy. They have our car, we have a Cube with Nissan advertisting...and so far they have given us a case number but no satisfaction with this problem. We are not excited about having a "new" car that has already had so many problems...OR being without our car for up to a month. So far it has been ten days in a row. Any advice???
#20 of 36 Re: Definately a smell [dwhip1966]
Sep 22, 2010 (4:55 pm)
Stick with it and get your car replaced! Let Nissan know you've lost all confidence in the car. Check the lemon laws in your state. After 30 days or 4 attempts at repair, it should be deemed a lemon. I sympathize with you. It took us 6 weeks but we are finally driving a new Murano. It still smells (hopefully cosmoline) but no leaks. We check it everyday though! Best of luck.
#21 of 36 Re: Definately a smell [ron118]
Sep 23, 2010 (12:05 pm)
Ours is a 2010 Murano LE as well. We apparently have the same problem (see my post yesterday). Did you get this problem repaired? They are telling us they can't even get the part until Oct. 24th. They told us the transfer case was "cast" wrong and that caused the problem. Have you pursued a lemon law case or has Nissan International helped you out at all?? I am getting more disappointed every day.
#22 of 36 Re: Definately a smell [dwhip1966]
Oct 06, 2010 (11:11 am)
We are also having the same problem with our 2010 Murano that we purchased in July. Noticed the leak on a piece of cardboard on the garage floor and brought it in with the first oil change at 3,000 miles last Saturday. They said it is a leak in the transfer case and that it will be ok to continue to drive until the part comes in the next Tuesday or Wednesday (today). When I called today on the status of the part, they said the part was not in and that it wont be in now until Monday. They again said it would be ok to drive through the weekend and to call Monday to verify that the part is in and schedule the repair. You said that they gave you a rental car until your part comes in. I am worried that I may be causing damage driving it this way. Any advise?
#23 of 36 Re: Definately a smell [mnmurano2010]
Oct 06, 2010 (2:20 pm)
We insisted they keep the car until it was fixed and in return they gave us a rental. At that time, they were not sure where the leak was coming from so I don't think they wanted us driving the car. You might want to check with a mechanic (independent from Nissan) to see if it is ok to drive a car with a transfer case leak.
I can relate to how you are feeling. When you buy a new car, you expect a perfect car. If they cannot stop the leak, demand a new, replacement car.
I check for leaks daily on my replacement. So far, so good.
#24 of 36 Re: Definately a smell [taggs1]
Oct 08, 2010 (3:17 pm)
I truly can't believe it. After just posting the previous message, we took another look and the replacement Murano is leaking too. I am so disgusted.
I would NOT recommend an AWD Nissan Murano to anyone.
#25 of 36 Re: Definately a smell [mnmurano2010]
Oct 12, 2010 (2:01 pm)
They also told us it would be okay for us to drive our Murano while the transfer case was leaking but we insisted on having a loaner. We told them we weren't going to take the car back until it was repaired proof positive. They gave us one of their loaner cars from the dealership. We kept telling them we were going to pursue a lemon law case against them if they took the month they had told us it would take to get the part and miraculously, they were able to secure the part and fix the car within two weeks. (We had a Nissan assigned case number during this time and spoke to Nissan No. America customer service in Manila and the regional customer service rep in Niagra Falls, NY). We were very vocal about our disappointment and kept on them about the repair...after all, like taggs said, it is a new vehicle and we expected it to be perfect. We insisted that the undercarriage be steamed cleaned and re-undercoated after the repair and they also paid our car payment for the nearly one month we were without our car. We've only driven the car for about a week with no leaking and just now got back from being out of town (without the car) for a week. We got a call yesterday from the service manager at our dealer to find out how the car is doing. There were no leaks under the car while we were out of town. Still, we check for oil spots every time we drive it. I'm still not confident we are out of the woods on this. How are things coming along with your repairs?
#26 of 36 Re: Definately a smell [dwhip1966]
Dec 11, 2010 (6:15 pm)
We test drove a 2010 SL AWD today and noticed a burning oil smell about 10 minutes into the drive. My wife thought it might be "new car engine smell" - the car had 15 miles on it - but I knew that wasn't right. The scent was different than that, and got worse and stronger. So I came here and saw all these posts. Wow. We didn't buy. Best of luck to everyone else.
#27 of 36 My 2011 Murano smells
Feb 09, 2011 (6:48 am)
I purchased a 2011 Murano in December. I noticed the smell immediately but the sales rep said that the smell would subside after 3 or 400 miles. Well, I have almost 1,000 miles on the car now and the smell is still bad. My fiance' can't ride in the car because of the smell. It seems to get worse when it is hot and I notice the smell is more intense when I open the windows to get fresh air only to get a stronger smell. At first I thought it could be the cosmolene, then I thought there must be undercoating on the exhaust but after reading these posts I'm taking into the dealership to investigate.
#28 of 36 Re: My 2011 Murano smells [tdorway]
Feb 09, 2011 (7:39 am)
You shouldn't be smelling something in the cabin when your driving it. I and others had experienced a burning odor when we got out of the vehicles and walked by the engine but that went away after about 3-4k miles. If there is a smell in the cabin that is actually making passengers feel ill then something is definitely wrong. Continue to take it in to your Nissan dealer until they do something. Harass them if you have to. Also, I'd report it to Nissan consumer affairs as well and tell them it better be resolved.