Last post on Dec 06, 2013 at 5:25 PM
You are in the Chevrolet Traverse
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Chevrolet Traverse, SUV
#59 of 68 Re: 2012 Traverse [jmainville]
Sep 26, 2013 (2:53 pm)
I am sorry you feel this way based on your current situation. I understand your frustration and concern after being in the shop so many times. We do not want you to feel unsafe in your car. Please reach out to us via email at socialmedia(at)gm.com so we can further discuss your issues. Include your contact information, VIN, current mileage and the name and location of the dealer you are working with. We look forward to hearing from you.
GM Customer Care
#60 of 68 My 2011 Traverse is horrible!!
Oct 03, 2013 (8:29 pm)
I bought my traverse in April of 2011. All was fine for the first several months until I starting hearing a whining noise every time I made a turn. It progressively got worse. When I took it into the dealership they told me it was low on transmission fluid (??) and they filled it up and it would be fine. I asked how it could be low on transmission fluid as it's non-consumable and they looked at me crazy. They gave me some excuse that it takes some cars longer to get all the fluid in all the cracks and crevices. Next the battery died - for no reason. After several jumps within several weeks - we replaced the battery. Shortly after this, the steering wheel starts to make a slight whining noise again - but no where near as bad as previously. (Again the dealership told me there was nothing wrong with it). Next while coming to a light, my car stalled. It started okay and I took it home and made an appointment to take in back into the dealership. On my way to the dealership, my car stalled in the middle of a major highway during rush hour traffic! They ultimately ended up replacing the engine (on a car with less than 50K miles!). The said there was a problem with the crank shaft which in turn damaged the engine beyond repair. Then less then 3 months later my AC stops working. I take it into the shop and they tell me there is no freon. When asked if there was a leak - I was told no. Again, freon doesn't just get used up! There has to be a leak somewhere but I'm told there is not.
All of this and I've had my car just over 2 years! I will never buy a Chevy again! If I could find a way out of this car now, I would in a heart beat. Unfortunately, I still owe on the loan for another 3 years.
Oct 09, 2013 (9:19 pm)
I bought my 2010 Chevrolet Traverse LT in November of 2009. My only complaint at the time was the rough ride and terrible traction with the Goodyear Fortera tires..by the time I reached 20k miles I wanted to buy new tires. They lasted to 48k miles and I replaced them with a Cooper Tires. However, about 56k my other troubles began. I began to notice a loud whine while driving, after taking it to the dealer, it was found that the transfer gear on the transmission needed to be replaced. They also found that the steering rack was bad and needed replaced. At 57k, I had problems with the traction control and a sensor had to be replaced. At 65k, I had to have a timing chain repaced. At 75k, the water pump had to be replaced. I have replaced the tires again, this time with the Bridgestone Dueler...great tire, have always had a preference to Bridgestone. These were the major issues along with minor things such as warped rotors, lose seats, lose trim, etc. All these items were covered under the warranty at no cost to me other than the inconvience of trips to the dealership.
However, at just under 100k miles the AC Compressor went out. I carried the GMPP warranty but by the time I was able to get it into the dealer, I was at 100,374 miles. ( I drive the vehicle for work and put 30k miles a year on it so this was only a matter of two days after noticing the AC issue in mid APRIL). The dealer was nice enough to give me a discount on the part and they asked GM to offer some sort of allowance since they would not cover the part under warranty. The repair cost me 1153.00 and I got a letter from GM with a 150.00 service voucher. The letter attached to the voucher made it sound like they were really going out of their way to make this offer.
Now the big one...at 115k miles, the transmission started slipping in 2nd gear and reverse. After dealership inspection, it is determined that a new transmission is not needed. ( $4000.00 ).
I have driven Chevrolets for many years. I usually am ready to get a new one after 4 years or about 100k miles. My first new car was the 87 Monte, then a 92 Lumina, 96 cutlass, 2001 Monte, 2005 Monte, 2007 Monte, 2010 Traverse.
I like my traverse but have NEVER had this many major issues with a vehicle, I would like to get another Traverse in 2014 but not if these issues are a result of a poorly built model. I would like to think that I just got a bad vehicle and it is not an issue that plagues the Traverse line.
Would like to hear from other owners who may have had similar issues.
Oct 28, 2013 (12:53 pm)
I hate posting this under this forum, but I'm getting close to the 'hate' phase in this relationship and I need some answers.
Own a 2011 Traverse LTZ, purchased 2/11. Always have had it serviced (regularly) at the dealer. Have worked with two dealers due to a cross country move, but we are now back at the dealership where we purchased the vehicle.
No real problems until 4/13, with 26,943 miles. Just like MANY other owners, I heard a noise in the right front when turning. Dealership told me they were replacing my "entire rack & pinion". "We've had problems with those", they said. Overnight at the shop, all fixed.
8/13, 31694 miles. Went in for service and let them know there was a small leak of some kind. Didn't know what it was. Apparently the case cover gasket wasn't sealing and they found a transmission leak at left bottom case cover casket. Replaced that and replaced axle seal due to axle removal. Replaced speed sensor, which was also leaking. Also, there was a recall for the Water Pump Shaft Seal, which they completed.
10/22, 33959 miles. Noise from 4/13 has reappeared, and they cannot duplicate. To be fair, when we drove the car together I couldn't hear it either, but told the mechanic that it only did it when the vehicle was cold. He put it on the rack and while he didn't find the cause of the noise, he found that the water pump was leaking. Replaced the water pump.
Meanwhile, they did a "complimentary" multi-point inspection and told me that my steering fluid was dirty and needed replaced. They told me the same thing about my transmission fluid. I know enough about cars to ask questions, but not enough to already know the answers. However, common sense tells me that if they were in the steering, and in the transmission, wouldn't they have flushed the systems during repair, and if they didn't, isn't this the reason why the fluid was dirty and don't they OWE me this service? SA told me I should leave the car overnight so it could be driven cold by the ST in the a.m. Unfortunately, they said, they could not provide a loaner because the repair for the water pump wasn't more than 2 hours. BUT, if I agreed to flush the trans & steering (at my expense), they could go ahead and give me the loaner overnight.
We are coming close to the end of the 3/36,000. I'm FED UP with this car and worried that at 37K, the thing is going to blow up and we'll be left holding the bag. I'm furious to have spent $40K on this car; it has less than 35K miles, and has had some pretty major work done to it already - this does not bode well for the future.
Upon leaving the dealer last week without the steering or trans flush, I asked to speak to the Service Manager, who was "out in meetings for the next couple of days". I asked who was left holding the bag for him while he was gone and I got a blank stare. Called him this morning and left a message, no return call. Called this afternoon and got vmail again. Called the main number and they said, "He is around, but he has been in a meeting..."
Would appreciate some feedback about whether my "common sense" thoughts about the flushes on the steering and trans are correct, as well as my suspicions that the water pump probably began leaking AFTER the work was done in August on the recall for the water pump. I'm assuming the SM will call at some point...
#64 of 68 Do not buy a Traverse
Oct 28, 2013 (3:15 pm)
I have a 2009 Traverse LT with 80k I been having problems since i hit 50k. Dealer never finds the problem no codes. When going up hill and I have 5 or more passengers the truck pulls itself like it wants to shift when im going 70 mph. So I have to go 65 or 75. Dealer wanted to open the transmission and change me for labor if there was nothing wrong with the transmission. I had called GM and there was nothing GM could do because I dont have bumber to bumper. Why do I need to pay just because they dont know how to trouble shoot. My gas mileage when from 25 on the highway to 16. The dealer said I had carbon build up on the intake because of poor design and wanted to change me to clean it and I said I will take it some where else. When I picked up the truck it had a traction control light on. So I had to leave it, the called me and said they were going to replace the intake for free. Now I get better gas mileage. I get about 21 on the highway. I got this to save gas and it worse than my Yukon. I also have a loud clunking noise when pulling out of a parking space. Sounds like the steering column I notice it at 35k didnt pay much attention since it was to loud, but now is really loud.
#65 of 68 Re: TRAVERSE ISSUES [wkrpincincy]
Nov 25, 2013 (3:14 pm)
The Traverse is similar to the GMC Acadia. The 3.6 liter powertrain is used throughout GM's lineup now as GM has abandoned their tried and true OHV V6 engines. The results speak for themselves. Acadia: engine and transmission problems; Cadillac CTS: engine and transmission problems; etc. I would stay away from any GM product that uses the 3.6 or 2.4 liter engines. You just have to check out these forums to see all the problems. The only new GM vehicles that I would remotely consider are the full-size trucks (e.g. Silverado) or compacts (e.g. Sonic or Cruze) because these vehicles do not use the 2.4 or 3.6 liter engines. Good luck.
Dec 04, 2013 (4:08 am)
I own a 2009 Traverse LT. Purchased in 2011, currently has 90k miles on it. I love all the features on this vehicle, it is perfect for our family and lifestyle, but I have had nothing but issues with the car.
The major issue thus for has been the steering rack and pinion. Steering rack got a leak and had to be completely replaced ($1200 fix). GM had nothing to say accept, "There isn't a current recall on this."
I was driving it for a move a couple months back and all he sudden the engine light came on and it stopped accelerating. Had to stop and stay over in the middle of no where on my drive with two kids to get a burn out coil replaced.
Just last week I was having brake issues and had to have those worked on.
Currently the vehicle is gear hunting and it scares me half to death every day I drive it because I don't know if it is going to accelerate when I need it to. I have two kids, one on the way and I don't feel safe in this car. However, we are close to paying it off and trading it in for something else would really set us back financially. I am not sure what to do, if there is a fix for this gear problem, and now that I have spent thousands of dollars in fixes if there is just going to be more in the future.
Any help or advice offered is appreciated.
#67 of 68 Re: Issues with Traverse [ashleyrose0306]
Dec 06, 2013 (4:42 pm)
Check out the GMC Acadia forum regarding transmission problems as the Acadia uses the same powertrain as the Traverse. You'll see that there has been numerous complaints regarding the wave plate that fails and leads to a total transmission failure. You would be better off trading in the Traverse rather than waiting for it to fail. Good luck.