Last post on Nov 30, 2011 at 3:33 PM
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Acura TL, Sedan
#5 of 18 2010 TL rattles
Apr 06, 2011 (7:53 am)
October 21st 2010 I traded my 2009 TL-TECH for a 2010 TL-SH-AWD-TECH with 40 miles on the odometer at the ACURA of Peoria AZ dealership.
November 4th 2010 brought the car in to adjust misaligned hood door edge guards and a RATTLE coming from the rear passenger side. Rattle not found working according to factory specs. Odometer: 480 miles.
November 16th 2010 brought the car in for RATTLE this time isolated to behind the moon roof. Car was returned with an adjusted headliner two days later. Odometer; 500 miles
December 9th 2010 brought the car in for loud RATTLE in the moon roof area. Car was returned with no indication of repairs done. Odometer: 2764 miles
December 16th 2010 brought the car in for RATTLE. Headliner was removed and insulation applied. Car was returned with roof panel misaligned and dark spots on the headliner. Odometer: 2837 miles
January 10th 2011 brought the car in because the RATTLE was getting louder. This time the car stayed in the shop for 11 days as they brought in a factory tech. Odometer: 3908 miles.
February 15th 2011 brought the car in for additional RATTLES. Once again Honda was contacted and the car was in the shop for 10 days. Some bits and pieces in the dash and the B-pillar where changed. Odometer: 4922.
These service visits do not represent the countless phone calls as well as driving to the dealership because as told on the phone, “just bring it in when it makes the noise”, then being told that they did not have the appropriate person available upon arrival.
It also does not represent the countless times being told to check if the sunglasses are in the holder or being told that the RATTLES are within ACURA’s specs.
In January, I contacted the ACURA help line and got in touch with Carla (ext. 115239), who was going to help me resolve these issues. After a few phone calls I was told that my case would be turned over to a different department. After calling Carla again I did receive a call from a Lorenzo, this time at HONDA Corporation. Lorenzo (310-781-5259) promised to look into the matter and talk to the dealership to resolve the issue. I called a week later to find out the progress while the car was in the shop. He told me that he was going to get with the shop and let me know of the progress.
On March 21st 2011 after numerous attempts to contact Lorenzo leaving messages on his answering machine I was told to test drive the car for 30 days to verify that the rattles are gone and at that time Honda would offer me an extended warranty on the vehicle.
I Called Fernando again on March 29th to let him know that there are still rattles coming from the roof panel and the driver side seatbelt mount. He told me to take the car back to the dealership and have it looked at. I asked for a different repair shop as the dealership has not been able to resolve the issues and was told that Honda would arrange an appointment at a different dealer. No call back as of April 6th.
The makes the impression to me that ACURA/Honda is approach in solving the problem is to wear the loyal customers out and to give up.
Having had no issues with prior or present HONDA products (my wife drives an ACURA) I would have to assume that it is an issue with this particular TL, however the way this issue has played out, I doubt that I will continue to recommend ACURA / HONDA to anyone.
#6 of 18 Re: 2010 TL rattles [rs55]
Apr 06, 2011 (1:05 pm)
Sorry to hear about your TL- I thought I had a rattle but fortunately it was from my garage door remote placed on the sun-visor.
I cannot seem to program the Homelink- anyway, good luck in fixing those rattles.
#7 of 18 2010 TL - Shimmering Vibrations & Paint
May 22, 2011 (8:54 am)
Just turned 16K miles and one year in service-- yes I do alot of long road trips of extended highway driving- and now have developed a shimmering vibration on the right front end. Took it to the dealer who re-balanced the wheels, along with rendering a diagnosis that the alloy rims somehow develop this syndrome under normal wear. Anyways, problem has dropped off thru 60-65 mph, but still persists above that threshold and gets progressively worse with higher speed. This is really ticking me off to the point that I wll trade this car in if it does not get remedied on my next service visit to the dealer.
My other negative comment regards paint quality. I have tree dropping stains on the trunk that cannot be buffed out. They are very minor as I generally garage the car and keep it washed weekly, but this is my first vehicle where I have experienced an issue of this nature. Even went to a professional detail shop who told me all Acura/Honda vehicles have this problem because they use cheaper paint and a lower quality painting process.
Appreciate any comments/thoughts from anyone with similar insights.
#8 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [sicilia]
May 23, 2011 (5:22 am)
Well..I have a 07' TLS ..great car awesome paint quality..build is very good too..won't part with it! HAD A (2010 TSX BLK TECH) Paint was horrible! I did alot of HWY too and honestly after a few months it looked like a shotgun went off on the front end! Absolutely the worst paint quality! Squeakes and rattles started ..car drove me nuts! Sold it outright with 20K miles! Bought a new 2011 Audi S4 BLK.. PAINT IS BULLIT PROOF!! have 2,100 miles on it already. Build quality excellent! Car inside is like you are in a valut when at HWY speeds. Just an amazing car inside and out! Highly impressed! Quattro AWD is just unreal! Acura's SHAWD is really good too though. Not sure where Acura is headed but they need to get back to their roots. Start adding some LEDs upfront or something to distinguish themselves again... Their design team is on crack too! God awful designs..well the TL got toned down a little..waiting for the next Gen to come out..I hope they do their homework!!!!
#9 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [gbosil]
May 24, 2011 (9:13 am)
Come on gbosil, when it comes to reliablity, Acura is way ahead of Audi in that IN CATEGORY.
#10 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [billyperks2]
May 26, 2011 (6:43 am)
Billy I think you are drinkin' too much Honda cool-aid! Audi has come a long way in the reliabilty dept over the years. In the 2,100 miles I have on my Audi "0" problems thus far. Between my TLS and TSX I had my new cars at the dealship..(and I checked my reciepts from the dealer in their respective files that I keep) combined 9 times between the two first 3K miles and after. Mirror problems not tilting, squeaks, sub rattle in my TLS, EGR Valve Sticking, Abnormal Front Seat Wear in both cars..TSX was worse, Transmission shifting problems in my TLS, Had both front window tracks replaced on my TLS "recall" ..and numerous other small problems...so DON'T TELL me about Acura / Honda reliability. I have owned NUMEROUS Honda /Acuras / Toyotas in my lifetime. All great cars but they make bad ones too just like any other car maker. You want to step up to "Real Luxury" then buy a Lexus, Audi, or BMW. Acura is not a comparison in my opinion..and I love my Acura TLS.
#11 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [gbosil]
May 26, 2011 (1:10 pm)
I am going to go out on a limb and say my TL will outlast the S4.
#12 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [gbosil]
May 31, 2011 (4:07 pm)
Don't get me wrong, Audi has improved in reliability from a few years ago but they still are no where near Acura, Lexus, and even BMW is in terms of reliability. They still rank pretty low in that category and their sales are pretty abysmal as well. Its interesting you put them in the same category as BMW, Lexus, and Mercedes, yet they still have come no where near to having the same amount of sales, reputation, service, and many other areas that those 3 big wigs have here.
I do agree with you about Acura's direction though. I hope they start to correct it on their next generation vehicles, but who knows.
#13 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [smarty666]
Jun 01, 2011 (4:03 am)
Smarty...honestly...and I mean HONESTLY..I would NEVER of thought I would purchase an Audi ...Trust me! Just because of their past history. But I am SO GLAD I DID! I have ALWAYS owned Japaneese my whole life! But the Audi Customer Service is TOP NOTCH, the Service Dept is TOP NOTCH.... etc on and on and on... I am so impressed!! They treat you like a individual NOT A NUMBER like Acura! Acura has really gone downhill in that area in both Customer Service and the Service Department! I am telling you ..Audi has turned their whole model around! I can't tell you how many compliments I get on my S4..and I mean weekly! Love the car..fit, finish, ride oh and the 7 speed DSG Transmission is AMAZING! Honestly this is the first car I have owned that really puts a smile on my face and look forward to driving to work and back! I think you need to check Audi's sales...they are TILT! Their cars are the "BEST LOOKING" in my opinion. Acura better do something quick because they now look just like any KIA, Hyundai, Nissan, Toyota and every other Japaneese car out there..even the American cars are looking Japaneese now!!
#14 of 18 Re: 2010 TL - Shimmering Vibrations & Paint [gbosil]
Jun 04, 2011 (10:36 am)
I am glad your having a great experience with your Audi but telling us all about the compliments you get on it is hardly any indication of anything. I get compliments all the time on my TL and Maxima.
Don't get me wrong, Audi has a nice service department, but let me know when they have their own car wash, massaging leather chairs in their waiting room, come to your house to pick up your vehicle/leave a loaner, free food other than snacks (sandwiches, hot foods, etc) when your in for service, 1 yr subscription to Sat radio included, free maintenance for the first 3 or 4 years, etc. Those are the things Lexus, BMW, and MB are offering. That is why they are not in their level yet.
The way your talk, is sounds like no Japanese or American vehicle is any good because they all look alike. I suppose German vehicles are only acceptable