Last post on Dec 31, 2012 at 9:20 AM
You are in the Buick Regal
What is this discussion about?
Buick Regal, Future Vehicle, Coupe, Convertible, Hatchback, Truck, Sedan, Wagon, SUV
#702 of 750 Re: Bad car or dealership issues? [fishin13]
May 21, 2012 (3:26 pm)
"Everyone at work told me not to buy american made..."
Actually the new Regal is designed and built in Russelsheim Germany as an Opel Insignia, and imported here with very few changes; recently built also in Ontario Canada. That is either a good thing or a so-so thing, depending on what you read. But it shows how European and American tastes are converging.
#703 of 750 Re: Bad car or dealership issues? [gmcustsvc]
May 22, 2012 (12:11 pm)
I have spoken to GM service and a district someone today, who is supposed to be calling me back, the last time they said this, they could not get a hold of the service advisor, so escalated it to the north central division person, but i was driving and didn't have a chance to document her name.
I had talked with the service manager at the dealership, last Friday. He seemed to see no correlation to the fact that I never had any issues until I brought the car in for an oil change, and I cant seem to get my car working for more than 18 hours at a time since. He seemed to be o the school of thought that things break and what are you going to do, and they don't have parts, so i just needed to wait. I am in the customer service industry, and on the technical end of things. I understand things break, i also understand that you don't always have the parts you need to fix every possible things that could break. However, we track in my industry a metric called repeats. This would indicate that a service had been performed and was required again with in so many days. (not hours but days) and we manage to improve those metrics, and when we fall on our face, we work with the customer very closely and do what ever it takes to make things right quickly!
For the record, they still have my car, still have yet to contact me, I always contact them, and am told each day the part will be here tomorrow. I looked on line all of the parts, belt, tension pulley, screw and spring can be purchased for less than $100. I am very surprised there is not a dealer in the Chicago area that would have one of these in stock for a LNF engine, then again maybe i am more worried about it than they are.
#704 of 750 Re: Regal 2011 1 yr update [carman14]
May 23, 2012 (6:55 pm)
I just bought a 2012 Regal and the Driver side carpet does not fit properly - sticks out. It is clearly defective. Did the repair fix your carpet? Did you get any squeaks or rattles after they fixed it? It looks like you need to pull the seats and interior trim to replace the carpet.
#705 of 750 Re: Update Diesel Noise on Start Up [jamesb11]
Jun 14, 2012 (3:21 pm)
Update on my car sounding like a diesel. I have taken it in for the 4th time and now it is worse than ever. My wife just started the car and it sounded like it a cold diesel engine starting up. Lifters rattling for 4+ seconds. Now on top of that the Transimission is shifting erratically and there is a delay when I press on the gas to when it moves from a stopped position. I am at a loss where to go from here.
#706 of 750 Re: Update Diesel Noise on Start Up [jamesb11]
Jun 15, 2012 (2:43 pm)
Today the dealership called me and told me GM does not have a fix for this issue and they would contact me when the fix would be available. How disappointed I am with this car, Buick, GM, and the Dealer. When I took it in 2 weeks ago they said it was fixed. Same issue came back and worse than ever. On top of this it is also making a noise when idoling and the transmission is shifting erratically. This is by far the worst experience with any car I have ever owned.
#707 of 750 Re: Update Diesel Noise on Start Up [jamesb11]
Jun 22, 2012 (3:12 pm)
Sounds similar to the cam/accuator problem with the recent 4 cylinder Chevy Equinoxes. Check out the forums under the Chevrolet Equinox, especially the one regarding engine problems. Good luck.
#708 of 750 Re: Owner experience [40yearfan]
Jun 23, 2012 (12:57 am)
Hello just wanted to ask you if you got any info on that acceleration delay i bought my car aprox. a year ago and i have 13k miles and i still have that issue i even talked to Buick assistance and i was told that it was normal. How can that be normal when there is so many people complaining about it but GM doesn't want to accept that their car is broken. I had the worst experience ever with my 2011 regal its been nothing but problems since day one im still fighting to get a buy back but they dont want to. Please if you have any info on what i should do or if gm fixed you're issue let me know thank you
#709 of 750 Re: Owner experience [jr85prix]
Jun 23, 2012 (2:11 pm)
No the issue continues it just started for me though and I have not had the car back to the dealership until they contact me about the noise issue. Good Luck.
#710 of 750 Re: Owner experience [jr85prix]
Jun 29, 2012 (8:19 am)
Do you have acceleration delay all the time or just from a stop? If from a stop then that's just the turbo lag which is apparently normal for this car. I have a '11 turbo Regal and have learned to adjust for it, and not expect the car to accelerate quickly when pulling into traffic. However when the turbo is already spooled up, for example when passing on a 55mph 2-lane highway, the car has no lag at all and accelerates so rapidly that I am usually doing well over 80 before I know it.
#711 of 750 Re: Owner experience [whoosierdaddy]
Jul 03, 2012 (7:31 am)
i have delay from a stop and when you hit the brake right before trying to down shift on the highway because the car in front is going to slow and i want to exchange lane the car wont move so im afraid of getting rear ended.