Last post on Dec 31, 2012 at 9:20 AM
You are in the Buick Regal
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Buick Regal, Future Vehicle, Coupe, Convertible, Hatchback, Truck, Sedan, Wagon, SUV
#695 of 750 Regal 2011 1 yr update
May 09, 2012 (2:07 pm)
Well had this baby for over a year and here are my observations after my thrill of a new car has worn off. Car is visually appealing no doubt and so far mechanicals are fine.
Few things i noticed car emits creaking noises from under dash where and when I cant figure, not worth trip to dealer. Initially upon delivery car had loud noise coming from rear , brought to dealer and the fix was duct tape somewhere in the tail light (go figure).
Carpet was cut short on drivers side had dealer fix on that too.
Since I am kinda a fanatic with car detailing, some old quack tapped my bumper last week and guess what I have a screw mark in my nice and shiny plastic bumper.
Body shop wants to paint entire bumper for a screw mark for big bucks .
Who designs these cars, body shop dealers???
Just rented a Ford Taurus looks like they have the bumper figured out, around license large black molded bumpers that can take a tap and not show any marks. Rest of bumper is solid painted steel way to go Ford.
When lease on this puppy expires looking into a Ford/Lincoln car rides like rock solid handling great pick up and quiet as a library Seats are way and above Buick hard as rock leather seats.
Also, car has a funky lag in transmission shift when accelerating like its searching for a gear.
20.9 mpg combined for a 4 cyl not that great.
Still Buick has come a long way!!!
#696 of 750 Re: Regal 2011 1 yr update [carman14]
May 09, 2012 (2:34 pm)
Good luck with the Ford in your future. I have never driven a Ford that I would even consider buying, except for the Mustang GT, but even that suffers from the typical mediocre Ford interior.
#697 of 750 Re: Regal 2011 1 yr update [carman14]
May 15, 2012 (8:37 pm)
Have had my Turbo Regal for 10 months, drove both the 2.4L and the 2.0 turbo and found the latter more to my liking, the 2.4L was just too sluggish. Only issue is turbo lag off the line, but when passing on a 2-lane highway it's a rocket. MPG is better than the 2.4 also, I'm getting just shy of 31 on a long hwy trip, 19.5 to 22 in-town (doing the math at the pump). I have found the seats firm but very comfortable.
#698 of 750 Re: Regal 2011 1 yr update [whoosierdaddy]
May 17, 2012 (7:02 am)
I purchased my regal cxl in august 2010 and the 2.4 was the only engine option on the dealer inventory and I do agree it doesn't match the power of the turbo 2.0. The gas mileage on the highway has been great as I get between 29 and 31 mpg even while traveling at above 70 mph.
I drive often to job sites that are 4 hours each way and the seats are comfortable even on those long trips.
#699 of 750 Bad car or dealership issues?
May 18, 2012 (1:08 pm)
I bought my 2011 Regal CLX T07 in July. Just took it into the dealership for my first oil change. On the way home from the oil change my check engine light turned on. I took it to the dealership, they told me they had to order a canister it would be in Monday, Monday, no part, said it would be here Tue, On Tue the part showed (turbo bypass solenoid) said they needed another part (Air intake tube) it would be there until Wed. Wed i get a call (first time they called me, i called them every other time) Car is ready. Pick up the car drive home the next day i am driving and loose everything, my serpentine belt breaks <15k miles on the vehicle. I have it towed in, today i stop by as i see it outside in the same spot the tow truck left it at 1:30 pm they say i"i was just going to call you" and tell me i need a tension pulley mine cracked and that is what caused the belt to break. Am i crazy for thinking all of this crap started with a kucklehead mechanic doing my oil change in the first place? I think he broke my bypass valve for my turbo and caused the air leak in the intake that started this whole thing in the first place. I am now going on the second weekend in a row in a boat of a lacrosse (sorry lacrosse lovers, but it doesn't quite handle the same) I absolutely love the car, but now can i trust it? Everyone at work told me not to buy american made, and laughed at me for buying the buick, bragging about the great service they get with their BM's and Lexus.
#700 of 750 Re: Bad car or dealership issues? [fishin13]
May 19, 2012 (6:29 am)
Hard to say if the oil change caused that because I don't think those other parts are anywhere near what one would touch when doing an oil change. I would suspect a bad dealer service dept though given the treatment. I had a similar thing happen a couple of years ago with a Buick dealer (not related to my Regal) and I ended up going to a different dealer who was excellent. I bought my Regal from the Buick dealer who replaced the original awful one (who went out of business, big surprise) and they are excellent as well.
#701 of 750 Re: Bad car or dealership issues? [fishin13]
May 19, 2012 (7:46 am)
Good Morning! Sorry to hear about your recent experience at the dealership. If you would like I would be more than happy to look into other GM dealers in your area. My best advice with any dealer is to voice your concerns and opinion to the best person available, the manager. We at GM also like to hear your feedback and document all of it. Please feel free to email me directly and we can speak more about what you would like to do. I look forward to hearing from you.
GM Customer Service
#702 of 750 Re: Bad car or dealership issues? [fishin13]
May 21, 2012 (3:26 pm)
"Everyone at work told me not to buy american made..."
Actually the new Regal is designed and built in Russelsheim Germany as an Opel Insignia, and imported here with very few changes; recently built also in Ontario Canada. That is either a good thing or a so-so thing, depending on what you read. But it shows how European and American tastes are converging.
#703 of 750 Re: Bad car or dealership issues? [gmcustsvc]
May 22, 2012 (12:11 pm)
I have spoken to GM service and a district someone today, who is supposed to be calling me back, the last time they said this, they could not get a hold of the service advisor, so escalated it to the north central division person, but i was driving and didn't have a chance to document her name.
I had talked with the service manager at the dealership, last Friday. He seemed to see no correlation to the fact that I never had any issues until I brought the car in for an oil change, and I cant seem to get my car working for more than 18 hours at a time since. He seemed to be o the school of thought that things break and what are you going to do, and they don't have parts, so i just needed to wait. I am in the customer service industry, and on the technical end of things. I understand things break, i also understand that you don't always have the parts you need to fix every possible things that could break. However, we track in my industry a metric called repeats. This would indicate that a service had been performed and was required again with in so many days. (not hours but days) and we manage to improve those metrics, and when we fall on our face, we work with the customer very closely and do what ever it takes to make things right quickly!
For the record, they still have my car, still have yet to contact me, I always contact them, and am told each day the part will be here tomorrow. I looked on line all of the parts, belt, tension pulley, screw and spring can be purchased for less than $100. I am very surprised there is not a dealer in the Chicago area that would have one of these in stock for a LNF engine, then again maybe i am more worried about it than they are.
#704 of 750 Re: Regal 2011 1 yr update [carman14]
May 23, 2012 (6:55 pm)
I just bought a 2012 Regal and the Driver side carpet does not fit properly - sticks out. It is clearly defective. Did the repair fix your carpet? Did you get any squeaks or rattles after they fixed it? It looks like you need to pull the seats and interior trim to replace the carpet.