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Nissan CVT Warranty Extended for 10y/120k miles

2 messages,  Last post on Nov 20, 2009 at 1:09 PM

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#1 of 2 GOOD NEWS!! Nissan CVT Warranty Extended for 10y/120k miles!! by j1huynh Nov 06, 2009 (11:08 am)
http://www.nissanassist.com/ProgramDetails.php?menu=2   ---------------------------   CVT Program DetailsDear Nissan Owner:   On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle's output to your driving style.   While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.   First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.   This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.   Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.   Further, in the unlikely event that your vehicle's transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer's Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.   Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.   WHAT YOU SHOULD DO   If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact the Nissan CVT Customer Assistance Center at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.   The extended warranty coverage for CVT repair or replacement is effective immediately.   If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact the Nissan CVT Customer Assistance Center at 888-388-0318 for assistance.   At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.   Sincerely,   Kevin Martin Vice President Total Customer Satisfaction Replies to this message: whatmorecanyou (Nov 20, 2009 1:09 pm)
#2 of 2 Re: GOOD NEWS!! Nissan CVT Warranty Extended for 10y/120k miles!! [j1huynh] by whatmorecanyou Nov 20, 2009 (1:09 pm)
Replying to: j1huynh (Nov 06, 2009 11:08 am) Dear Mr Martin and Nissan Officials.   This news is terrific and I never gave up the faith on my wifes Rogue. She loves this car and is her 3rd Nissan since 1970 (Datsun 510) and finishing with a 1997 Maxima, Then american and back to Nissan. Yes we were affected and had 2 replacement transmissions within 60 days. The first was a recon and not marked new. The second was marked according to the service people. The second transmission had an altogether different problem in the rear transfer case with a loud whine at all speeds.   The Rogue is the best fit and finish car with a wonderful suspension and fun to drive. The car is stable and firm on the hyway and about town. Best of all for retired folks you get in to the car NOT down into, and placing and removing items from the gate like groceries or garden supplies is a breeze.   Your action was heroic in the car industry because it negates the down the road issues with car trade in values and having used cars on the lots still damaging the reputation of what I believe is the right technology for transmissions. Prolongs the engine life and increases the millage by keeping the power ratios in the groove.   Your action will go a long way for the Nissan company and continue to excite people with innovations like the Rogue. When my wife lets me drive it I feel cool at 70 Vs the big boat lux cars I have been driving for years. It makes sense to me as a retirement car for all the reasons mentioned above. You have a winner and you will be seen as a winner of a company in these times. Continue the good work in the design and customer satisfaction area. Your dealer here in S.E. Ohio is the best and we take both our Nissan and Ford products for service to this shop in Zanesville where they sell both. They approached our problem with professional grace and are a reflection of the type of dealers Nissan needs. Other stories were not all as great as my experience at the dealer level.   Thank you once again for steeping up and taking the load off the real problem. Nissan is truly what a car company should aspire to being.   whatmorecanyousay Bob Germscheid, Zanesville Ohio

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