Last post on Nov 05, 2013 at 7:00 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Electrical, SUV
#88 of 118 Re: my windows issue [nelson33]
Dec 29, 2011 (4:36 pm)
This is a KNOWN ISSUE yet Chrysler wants to make us jump through hoops every time we need it fixed. I have had to take my 2006 Jeep Liberty Limited in 8 separate times. Luckily four of those were under warranty. But the past four times it has happened I've had to raise hell at the dealership and on the phone with Chrysler customer service to have it fixed.
Even though it is a 2006 Liberty, they tell me my VIN number is not right to have the extended warranty apply. The worst part: I know it is going to happen again! It is so frustrating I don't know what else to do. I am thinking of taking Chrysler to small claims to attempt to get these windows fixed once and for all.
#89 of 118 Re: my windows issue [windowpain2006]
Dec 29, 2011 (5:56 pm)
You have to make a complaint with a tv station. Channel 13 if u t in Vegas. has people that voluntary do that research. Also, u need to make a complainy with two other places I just can't remember right now., but I will research the names, they r in one of those messages that was sent to me here. Once you do then complaint with them, they give u a confirmation number on both places the more people complaint is better so they can recall it. Look on all the messages for me. It one of the first messages reply I got when I complaint abt my Windows. I would do it, but I'm on my cell phone.
#90 of 118 Re: my windows issue [windowpain2006]
Dec 29, 2011 (7:44 pm)
It took a long time, but I finally got to someone at Chrysler that was reasonable. Calling their customer care line is a WASTE OF TIME and you would have to be really lucky to find a dealership that will work with you. I wrote a lengthy letter to Chrysler and after after about two months, finally got a response. I was told to get the window fixed on my '03 Liberty and send the bill to Chrysler and I would be reimbursed. They did come through for me and I am grateful, although there reputation is tarnished with me probably forever. I will be in the market for a new vehicle in the next 18 months or so and though I love the look of the new Jeeps, I can't see putting myself in the position having to go through the crap I went through the last year to get the service I deserve. By the way, the rep that I worked with basically said that their customer care line is a joke...it's been outsourced and they are apparently just a bunch of robots with no authority. Good luck everyone!!
#92 of 118 Re: my windows issue [windowpain2006]
Dec 30, 2011 (3:46 pm)
WARNING UNDER WARANTEE AND THEY WILL PAY YOU BACK: If you have a jeep liberty 2006 or newer there is an extended warantee on the window regulators.(lift plates)It last 7 years from the year of your Liberty. They will fix it for free or in some cases where you paid they will pay you back. The warantee is X27. Here is the notice. I just had both my rear window done. Call this number first and they will direct you.
Chrysler Extends Jeep Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simplycontact your dealer to have the repairs performed. Your dealer will inspect the window regulators for proper operation and repair if necessary.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices, and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P. O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Please keep this letter with your vehicle's other warranty information for future reference if neccessary. The warranty extension applies to the above components only, the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
This extended warranty apparently doesn't apply to 2006 Jeep Liberty's with a build date before March 16, 2006 -- to find your Liberty's build date, check the label on the driver's door edge. Either way it's still worth a call to the dealership. So far we've heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. Nice work, Chrysler