Last post on Nov 05, 2013 at 7:00 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Electrical, SUV
#23 of 118 Fix for the Window Problem
Jul 06, 2010 (8:58 am)
I have a 2007 Jeep Liberty. Love the car, but I've had to replace 3 windows under warranty. The passenger window just quit working 2 days ago and has slid down. I didn't get much help from the dealer, so I called 1-800-992-1997, at Chrysler. The person was VERY helpful. I barely told her the problem and she offered me a refund for the other windows that had been fixed. I told her they had been under warranty. She gave me a ref no. and she told me to schedule my car with my dealer and that one of their representatives would be contacting the dealership and that my window would be fixed for free. So, call that number. They were absolutely great. I think there's going to be a recall soon.
#24 of 118 Liberty Window Regulator
Jul 13, 2010 (2:39 pm)
Message #21 mentions an on-line petition. Is that on the NHTSA website, or somewhere else? I would appreciate any add'l info. I have been all over the NHTSA website and couldn't find any petition nor was I able to locate this specific issue or figure out exactly where to file my complaint so that it will be linked to the correct area.
#25 of 118 Liberty Window Regulator
Jul 25, 2010 (7:11 am)
SO glad I found someone else with this problem! I've replaced three of my four windows so far, and only one of them was under warranty. I've paid about $1,200 because of this problem so far, and it's absolutely ridiculous that Jeep has done nothing about it. My dealer even told me he's never heard of this happening before so it was "probably just due to overuse" (I barely ever put my windows down!!). Jeep has totally dropped the ball on this. I'm envious of whoever fedupinohio spoke with, my Chrysler rep was not nearly as nice and essentially told me too bad, there was nothing they could do. Someone had mentioned filing a complaint with the NHTSA website, I haven't been able to find where to do that...any help?
#28 of 118 Re: Liberty Window Regulator [ds08]
Aug 03, 2010 (9:05 am)
If having issues with your windows falling down because of broken window regulators........... PLEASE do the leg work of making the proper phone calls & proper complaints to the right place. (posting on forums does not get the info across to the company, which is needed to issue recalls).
Chrysler Company: 1-888-247-9753 (By calling, you can file a case management complaint & possibly have the cost of repairs & labor paid for)
National Highway Safety & Traffic Association: 1-888-327-4236 (By calling or going online to safercar.gov you can file a safety/defect complaint which can help warrant Chrysler to issue a MANDATORY RECALL) (PS. as of today, they only have 52 complaints! Search the forums & count how many there are.... see what I mean by calling and complaining to the right place?)
As of right now, as per Chrysler "there are no mandatory recalls on window regulators, only a customer satisfaction guarantee recall which is not out yet". The recall is apparently in the making for some 06 models & all 07 models & will be a definate, but the date of issue has not been set.
#29 of 118 Jeep/Chrysler fixed my window for free
Aug 13, 2010 (6:01 pm)
Whether it was the pressure put on them or the fact that they made a ton of money from financing my car loan, my local Jeep dealer, Midway Jeep in San Diego, got approval from Chrysler to fix the rear left window breakdown at no cost to me. They called it a courtesy repair. I like to complain when I don't get good service, so I have to post my satisfaction this time around. Got my busted window regulator fixed for free!
#30 of 118 regulator
Aug 18, 2010 (9:36 am)
I just had to replace 2 windows and regulators on my 07 Jeep Liberty. I took it to the local repair shop and my extended warranty covered all but the new type of windows required to fix this obviously systemic problem. Chrysler agreed to reimburse me for the $350 out of pocket, but I have to send in paperwork and wait 6-8 weeks. What a crock but my complaints fell on deaf ears at their foreign call center. Apparently there are so many people to be reimbursed that the line is long. By the way, the dealerships do not have this information, CALL CHRYSLER DIRECTLY and demand satisfaction!
My advice to everyone, take the car to the Jeep dealership, call Chrysler and demand that they pay directly to the dealer.
The fact that this problem was not a subject of a recall is insane. No wonder they had to be bailed out; I doubt that I will ever buy another car from this company.
#31 of 118 2008 jeep liberty regulator
Aug 20, 2010 (6:23 pm)
Ok now my passenger window just popped this evening, and it wont go back up, the drivers did this about 4 months ago, now im under extended warantee, this pisses me off, so now I have to pay 100 ded. I have only had this jeep less than 3 years, i like it, but this window thing is pissing me off... now i have to have a wedge in the door to keep the window up... off to the dealer monday .. ugh..
#32 of 118 Re: Power window regulators [tidester]
Oct 31, 2010 (9:52 am)
Yes there are 300+ posts on these window problems Under Jeep Liberty Window Problems