Last post on May 03, 2013 at 8:12 AM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, Lighting, SUV
#32 of 41 Re: saturn outlook 2009 headlamp replacement [gmcustsvcsarah]
Jun 28, 2012 (2:40 pm)
Hello! I have had my headlight going out. Changed the bulb and noticed the wiring was melted. Now the light is out again, after only a week. Can you help me with this?
#33 of 41 Re: saturn outlook 2009 headlamp replacement [schexnailder]
Jun 29, 2012 (6:45 pm)
I'd be happy to look into my resources here. Is your vehicle a 2009 Saturn Outlook (just wanted to be sure)?
GM Customer Service
#34 of 41 Headlamp harness replacement
Jul 01, 2012 (6:43 pm)
Ok, GM wants me to go in and get my vehicle evaluated for the headlamp harness that is melted and smells burnt. I am not going to pay for them to tell me what I know and then turn around and try to charge me for the replacement of said product. Anybody have any idea how hard it is to replace the the headlamp wiring harness in this vehicle. I already changed the bulb, so I have an idea about how to reach the area. Any help would be great since we will never get the help from GM. Thanks in advance!
#35 of 41 Re: saturn outlook 2009 headlamp replacement [scargo69]
Mar 17, 2013 (2:07 pm)
I have a headlimp issue on my 2008 Outlook also. Since there are no more Saturn dealerships please tell me what dealer did you take it to?
#36 of 41 Re: saturn outlook 2009 headlamp replacement [grafin_lupus]
Mar 18, 2013 (6:04 am)
If you would like for us to help you locate a Saturn-friendly service center in your area, please send us your request and ZIP code to socialmediagm.com. Alternatively, you can search yourself by using GM's dealer locator.
Sarah, GM Customer Service
#37 of 41 Re: saturn outlook 2009 headlamp replacement [grafin_lupus]
Mar 18, 2013 (6:50 am)
You shouldn't have to pay for that headlight...GM paid for mine. I would call them and state that you want this taken care of due to it being a problem with these vehicles. There may even be a recall by now. GM told me to bring to local GMC dealer. Hope that helps...
#38 of 41 Re: saturn outlook 2009 headlamp replacement [gmcustsvc]
Mar 18, 2013 (2:56 pm)
Dear Sarah, GM Customer Service
I attempted to replace the right front low beam bulb on my 2008 Outlook. I was able to get the wheel lining loose by removing the screws and reach inside for access. I replaced the bulb and just to be sure it was the bulb that was the problem, I turned on the lights. The light STILL did not come on. I thought maybe it was an issue of not being grounded properly so I attempted to insert it into the mount and found that, somehow, there harness had gotten hung up and is now too short to allow me to get the bulb back into the hole! Closer inspection revealed that the wires have burn marks on them leading me to believe that there may be other damage further up the harness where it is not visible causing an open circuit or a short. After reading many similar complaints such as mine I would like to know; Is this defect is being addressed by GM?
See this forum for more of the same:
Some of these customers seem to be getting the harness replaced at dealerships, like this one:
In another forum a service bulletin is mentioned:
"TSB #09-08-42-004 "Low Beam Headlamp Replacement/Diagnosis (Inspect Fuse, Bulb, Harness, Replace Harness and Fill Connector Cavity for Low Beam Bulb Connector with Nyogel Grease) - (May 29, 2009). Document ID: 2284787. Applies to models 2007-2009 Saturn OUTLOOK"
Please let me know what you can do to help me out. I really can't afford to replace this myself. This customer writes that they received a recall notice and a reimbursement form:
#23 of 37 Re: Recall for headlight connectors [paynski]
I will also send this reply in an email to the email you gave me.
A Frustrated Customer
#39 of 41 Re: saturn outlook 2009 headlamp replacement [schexnailder]
Mar 19, 2013 (1:25 pm)
Anyone know of an actual recall on this?
#40 of 41 Re: saturn outlook 2009 headlamp replacement [grafin_lupus]
Mar 21, 2013 (1:33 pm)
My 2008 Saturn XR headlights were replaced under a recall a couple of years ago. I got a recall notice about the same time I started having problems. Go to a Chevy dealer that covers Saturn and have them look it up.
#41 of 41 Headlight issues
May 03, 2013 (8:12 am)
We have a 2007 Outlook and are having the same issues with the headlight. It's the driver's side, sometimes it's on, sometimes it's not. It's scary because we can be driving down the road and all of a sudden it goes out. If I turn the knob off and back on it comes back on for a few minutes then out again. Which tell us it's not the bulb. After researching the issue I found the service bulletin number 1105 that states the 07 Outlook is covered. I was so excited! Until the dealer tells me our VIN number is not included!!! HOW CRAZY IS THAT??? How can GM limit the number of cars they include under this? We can't afford to pay the $500 plus to have a headlight replaced! I'm so sick of the problems we have with this car and the fact that GM won't acknowledge them! We have filed a complaint with the NHTSA, but by the time anything is done we will be long gone!