Ask the Car People.SM


Audi Q5 defective transmission

128 messages,  Last post on May 03, 2013 at 10:25 AM

You are in the Audi Q5 Forum.

What is this discussion about? Audi Q5, Transmission, SUV

Messages Page 9 of 13

#78 of 128 by alex102

Jan 27, 2010 (5:28 pm)

wow! 51 days!! you've been too patient!! you guys have to get on twitter, Facebook, MySpace n such, erute stuff and copy those messages to your Audi corp contacts, bash on the Q5, destroy Audi, and that scares the hell out of them. trust me, so far am the only one who got the car repurchased at 29 days after loosing arbitration. that was an advice that i took from another person that had problems with a BMW, so far is working. Audi should do what you guys want. specially over 30 days of service. there is no law that says the can fix it after the 30 days and that you have to wait until they say so.

#80 of 128 Update on Q5 is cured by dafuown

Jan 28, 2010 (8:38 pm)

Just want to let you frustrated guys know that my Q5 is still running fine as it should be. I still do not know what happened to it, but it is definitely cured from the tranny and acceleration problems. This means it is a defect that can probably be cured easily. I really suggest you guys try this - see my posting on #64. Wish you guys luck.

#81 of 128 Re: Update on Q5 is cured [dafuown] by juchs

Jan 28, 2010 (10:53 pm)

Replying to: dafuown (Jan 28, 2010 8:38 pm)
Glad to hear yours is running ok--really wish mine were too! Unfortunately, mine has real problems that wouldn't have gone away on their own. They told me that when they first took the transmission cover off that the filter was completely unattached and literally just floating in the transmission fluid! The valve it was supposed to be attached to was "clearly installed incorrectly". And, Audi of America told the service dept. that they had decided to go with a different type of transmission filter and fluid in all Q5s since the manufacture date of my Q5...so the filter and fluid also needed to be changed.
 
Sadly, though the GM of Santa Monica Audi had thought that an Audi Engineer would be out to the dealership this week to look at my car (which is now back at the dealer for the second time and going on a total of 19 days with them as of tomorrow!), they just told me today that the engineer won't be able to come look at my Q5 until Monday 2/1. By then they will have had my Q5 for 22 days and counting. I only have had it in my posession for a total of 15 days...so who's car is it really at this point...seems to be more there's than mine! I'm really growing tired of this whole situation. It just stinks. My confidence that this is going to end well is dwindling by the day.
 
Sad thing is, I was in the process of negotiating for an MDX when Audi decided to play ball and meet my price. If they hadn't, I might be a happy Acura owner right now instead of a pissed off Audi owner driving around in a Budget rental car for 3 weeks.

#82 of 128 Re: Update on Q5 is cured [juchs] by stma1

Jan 29, 2010 (5:41 pm)

Replying to: juchs (Jan 28, 2010 10:53 pm)
I am hopefully at the end with a repurchase, the replacement transmission did not work and get this, they had to order another one, AOA called but I have to go thru my attorney, they are finally looking to do the right thing after 55 days !!!

#83 of 128 audi corporate bastards by stma1

Feb 02, 2010 (3:50 am)

I thought Audi was going to do the right thing but Audi corporate is really a bunch of bastards, I am without my vehicle still to this day at 54 calendar days, the replacement transmission DID not work so they ordered ANOTHER transmission, what is the chance of one replacement transmission being defective ? Anyway Audi corp called and asked me to sign a
form that I am not being represented by an attorney and THEN they would inform me of my options, I stated I am being represented and they then hung up on me, I still have to go thru with the bbb auto arbitration, you would think Audi would just admit defeat at this point and refund my money. Yes I do hope someone from Audi corporate reads this message!

#84 of 128 Re: audi corporate bastards [stma1] by alex102

Feb 02, 2010 (9:53 am)

Replying to: stma1 (Feb 02, 2010 3:50 am)
2009 Q5 SAFETY RECALL ALREADY GOING ON, that info has to help you win in your arbitration.

#85 of 128 Re: audi corporate bastards [stma1] by juchs

Feb 02, 2010 (6:27 pm)

Replying to: stma1 (Feb 02, 2010 3:50 am)
Wow that really sucks. So sorry to hear they are treating you that way. I suppose that may not bode well for me then if they can't get mine fixed. Maybe I should start lining up a lawyer now just in case.
 
Here's an update on my rapidly deteriorating situation:
 
The Audi Engineer that came out to Santa Monica Audi yesterday said that he is seeing hard data that shows that my transmission is not functioning according to spec. I don't fully understand the terminology but the service rep explained it as follows (paraphrasing):
 
"...the transmission is having trouble getting to neutral during breaking/coasting...it wants to get there but can't...it seems to be waiting until the car dips under a certain speed threshold...hence the noticeable downshifting. Furthermore, the engineer looked at the number readings that measure the behavior of the adaptive channels (which, not to get too technical, loosly correlate to rpm ranges and related feedback the software uses to control shifting behavior/timing) and saw that a couple of the numbers were "out of the proper range". His goal is to find a way to get these numbers back into the proper range and vet them thoroughly via a very prescriptive series of tests."
 
To that end, the engineer tried to install a software patch today on my Q5 that has "not been released for the Q5 yet" but rather for the A4 or one of their other models (the service rep wasn't sure for which model but was sure it was not released for the Q5 yet). The patch didn't take and apparently corrupted the software. They now plan to completely delete and reinstall the transmission software. After that they will run more tests.
 
Also, nowhere in this process did they admit to feeling the delay/jerk forward during acceleration...they are not even trying to address that. They are only focused on the downshifting issues right now. So even if they fix that it may not fix the other major problem.
 
Today is day 23 that they have been working on this issue. 23 days in and they are trying software patches not even compatible with the Q5. Not encouraging. The patch was the second attempt at fixing the problem. The re-installation of the transmission software will be the third attempt.
 
They promised another update tomorrow.

#86 of 128 Re: audi Q5 Tranny problems by rxit

Feb 02, 2010 (9:26 pm)

Replying to: juchs (Feb 02, 2010 6:27 pm)
Yikes! I Googled transmission problems and Audi Q5 to discover this thread. My wife's Q5 has about 10 or 11 K miles on it and we are having the same issues as described here. I'm leary to take it in to the shop until I see that a fix has been identified. The vehicle does still run, but is concerning. I am finding the lag less frequently than the "jumping".
 
I'm not much of a car person, but does this seem more like a compuetr/software problem? Seems like the physical attempts to repair have not worked. Very frustrating!!
 
 Almost got the Lexus RX instead... now thinking I may have made a mistake. I did get a recall notice yesterday, but it was for a clip of some sort and not related to the transmission.

#87 of 128 Re: audi corporate bastards [juchs] by stma1

Feb 03, 2010 (5:17 pm)

Replying to: juchs (Feb 02, 2010 6:27 pm)
I got mine back tonight after the 3rd transmission install, so far so good, I am still going forward with my lawsuit as I have 56 calendar days and also the way AOA and the dealer have treated me, I am not sure what will happen at the arbitration IF the vehicle remains trouble free , I did meet all the requirements for the lemon law, it is amazing when AOA found out about the attorney that the 3rd transmission came in in less than 5 days compared to 3 weeks !!!

Messages Page 9 of 13

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement