Last post on May 03, 2013 at 9:25 AM
You are in the Audi Q5
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Audi Q5, Transmission, SUV
#1 of 128 Q5 defective transmission
Oct 01, 2009 (10:08 pm)
anybody else with the same kind of problem, since new my transmission jerks to the point that they eplaced the computer first and now they want to replace the entire transmission!
#2 of 128 Jerking at stops
Oct 02, 2009 (12:44 pm)
I just posted a question like this.
I just picked up a 2009 Q5 left over yesterday...brand new and never titled. Dear lord I hope it is not a transmission issue. I feel your agony.
This is the scenario I am personally experiencing, and wonder if it is similar to yours.
I only find jerking when I am almost completely coming to a stop, and when I first start to accelerate. It is so sight, but it is there and it is ANNOYING. If I am sitting at a light, and simply take my foot off of the brake to inch up (not even putting my foot on the accelerator), the car jerks. Then I brake again, only for the jerk to happen one more time as a press the accelerator. I am also finding that it is a bit slow to take off. Once I am over 10-15mph, it is fine and there is truly alot of power. But the initial acceleration, well, sucks.
#3 of 128 Re: Jerking at stops [raenys]
Oct 02, 2009 (2:43 pm)
am truly sorry to hear that, as its exactly to what I have been going through, its has been hell and audi its not taking responsability, bottom line, and sit yourself... they cant fix it! and at the end they will try to get you a brand new transmission, it all depend how smart you are about it, I, not knowing was an ASS!!! they are taking so much advantage of me, am writing letters and arbitration its a full time job. am in LA if you wanna talk I'll help you so the same thing dont happen to you.... they will tell you its the computer first and will not be. Its the same problem, if you are close we can meet and talk, i dont know how to give you my number, and the fact that there is two of us may help both of us negotiate...
sorry to hand you this sh&%$y news.
its been over 5 months and my car still has 2800 miles.... and its at the shop.... ridiculous.
let me know if I can help.
#4 of 128 Re: Jerking at stops [alex102]
Oct 03, 2009 (7:38 am)
oy. I am in NY.
My car, as of today, is only 2 days old. I have been researching online to see what the possible fix is. I am not sure if this applies, but VW seems to be having the same problem. Also a lot of complaints that megatronics replacement is NOT the solution. I am not sure that we have a DSG tranny, but I know Audi just started using this tranny in some 2009 vehicles (those that have longitudinal placement as I think we have).
Check out the link and the solutions. Let me know what you think.
#5 of 128 Re: Jerking at stops [raenys]
Oct 03, 2009 (7:43 am)
PS> I think VW DSG is similar or equivalent to our S tronic.
#6 of 128 Re: Jerking at stops [raenys]
Oct 03, 2009 (9:12 am)
OY man! read the VW DSG post, he has not got the cra back though, we dont know in the end if it was solved, hopefully it was. It's all too familiar as the mechanics not knowing what to do and all. I have been able to demonstrate in all but one test drives my problem, had the megatronics shipped from germany, had the computer not revealing any faults, and if you want to feel it more intense to demostrate, try on the triptronic mode as you slow down, in my car it makes it more dramatic.
OK so Ill tell you my long story so you can decide, I was very honest since the beginning and my problem was that from the second visit and when they ordered the megatronics I requested for them to repurchase the car, and that made them very defensive and at the end they are crushing me. I went to report the problem a month after (I was gone for a while)#1 they did tests, the computer show faults, they re-seted and good to go.
#2 same problem, could not fix it, they callem in to pick up and showed them it was there, they said computer not showed anything, but prove existing problem so they call the hotline and the megatronics was ordered from germany. Told them I did not wanted this car.
#3 megatronics was placed, picked up the car and once i got home i had to call to report the problem. Went strong on the repurchase, AUDI CORP was contacted, talked to them, the guy (Matthews)accused me of saying that i wanted to return the car, that I was trouble and one of those customers that are never happy, dealer could nnot believe his attitude.
#4 met for a test drive with two guys from CORP, Matthews,the guy that I spoke to on the phone mentioned and a mechanic, before the test, they asked me what would made me happy. i said, take this car back, repurchase it from me and that implies getting my money back, they offer a New transmission, said no, a new Q5, said no, another Audi, said no. we did test drive, they felt the problem, and at the end Matthews told me to reconsider his offers as a repurchase was difficult, but not ruled out. they asked me to keep the car for "study" two day later dealer called me as if nothing has ever happened to pick up the cra and that it was ready. I said ready of what you have not touch it cause its there to be studied, he answer that CORP order for them to repair it and that now it has been repaired and good to go and that CORP said they would not repurchase the car cause now it was fixed. I was confused, mad, but though OK, its fixed right. Note I did not gave the authorization to "fix it" but lets let that one slide....
When I pick up the car I take a senior mechanic with me and do a test drive before taking the car home, and yes, the problem was there and this guy id the one that swith the tranny into the triptronic mode and things got worse, they offer to keep the car to what i said NO, I called a lawyer and a lemon law specialist, the BBB Auto line and got all my info to filled for arbitration and put preassure on them. At all this time the dealer its with me supporting, very nice, service manager, floor manager of shop, senior mechanic and car advisor.
#7 of 128 Re: Jerking at stops [alex102]
Oct 03, 2009 (10:42 am)
CONT... sorry for all the mispells, forgot to check and i wrote too fast.
So I go for arbitration asking for repurchase and my down payment and 3month payments back, thats it, they counter offer asking me to keep the car "as is" they argue its working well and offer me 3 months free. I said no. Aribtration happens. I brought a lawyer and a mechanic specialist who has looked and test drove the car as witness (too much, wont recomend it, you can go in by yourself, hopefully you wont get this far) arbitrator did not like this, I was honest, short in answers, to the facts in paper, from the repair orders (all 4 of them) I talked abaut the offers from Matthews and all that happened, all the time waiting for the megatronics and the appointment for test driving, we claim that this issue affects substantially the value of the car.
Remember that last time I picked up all people at dealer aknoweledge the problem but they wont testify cause they get in trouble.
At arbitration Audi instructs their rep that the car works to Manufacturer Standards (lie) and that of all the four repair orders only 2 were in fact repair orders and that the other two were just to test drive the car or order parts (other big lie). To declare a lemon in California you need 3 or more repair orders, this way they said I only had 2.
Arbitrator test drove the car and here its my biggest problem, she is not an expert and she would not slow down very slowly to feel it the way she drives, so she never aknowledge or feel the problem, you know you have to go slow to feel it, my issue its between 2nd and 1st gear by the way, So, audi rep at arbitration also drives the car and he does aknowledge the problem once but he says he couldnt repeat it.
Arbitrator thinks of calling an specialist in transmission and asks me if am ok with this and I say yes, I know test drive with her was not good suppport of my case.
A day later she rules with out the specialist and I loose, she says its a small annoyance that does not affect the value of the car "substancially" and that I only took the car 2 times and she makes a story of things never said.
This destroyed any leverage I had, she did not even award me a repair order, NOTHING, it is very weird the way she did it and said it in her resolution. I had put a claim at the BBB Auto line against her, cause she wont see the actual facts on paper and for quoting things that were never said, am even thinking that she got paid by audi or something, who knows.... bottom line I loose, am just this guy who complains a lot for nothing. She ignores all the things done and said that work against her ruling in her final statement. uffffffff tired already?
Day after I loose I take the car to dealer, am the village idiot at this point, they take it in, and its been two weeks since they have it, first week they spent all the time trying to fix it themselves, they could not, they called CORP and the same mechanic I test drove with from CORP goes over, they had an emergency meeting and in that they decide to replace the entire transmission, so they ordered it from Germany and am waiting on it to arrive and be replaced... I cant say no to this cause if i deny the replacement the warranty would be void for the future, I lost any kind of negotiation power. By not letting the car out without the new transmission they reassure themselves to have the car working properly in ehat it would be the 3rd reapir order so I cant go to arbitration process if the new transmission works well. They are extreamely smart and know how to frase things in diferent ways.
I had written a letter with the new facts to the BBB Auto line saying how can Audi say the car was good at arbitration and only 10 days later a new transmission its being ordered for the car? That they had lied.......... but its all bitching now from my part, the decision its final, there is no appeal in the lemon law cases, and I am just a puppet that Audi can do whatever they want.
I hate my Audi and everything that it represents, everybody around me cant believe things happen this way, no one understands how things got out of control, I think my mistake its that I was too honest and up front about not wanting the car, and trying to get oout of the contract to get a diferent brand, am definately trying to learn from my mistakes so I do not know what to advice you, I just tell you the hole story, sorry it's sooooo long. You can make your own ideas about it and see what helps you and what not.
Just know Audi Corp will lie and do whatever it takes.
Know you car its defective and my first insitinct its to say TAKE IT BACK NOW!! maybe being so soon they'll give you another Q5 and you will be happy then and no more drama....
good luck and let me know if all this its too confusing, if you have any questions or if can help you further with anything, am becoming an expert on the matter after all this research and experiences.
am on twitter alejjandro55, am using the web to expose all this in order to see if I can get a better deal, discount, or anything out of Audi for all this inconvinience, I wrote letter to them both, dealer and corp and its a never ending nightmare. I regret I gave up on 15 years of BMW for this experience. Will see, good luck man!
#8 of 128 Re: Jerking at stops [alex102]
Oct 03, 2009 (1:50 pm)
I'm really sorry to hear about your problem Alex102....
I just ordered mine yesterday and hope this isn't a pervasive problem.
#9 of 128 Re: Jerking at stops [haveblue]
Oct 03, 2009 (2:16 pm)
thank you, your ordered a Q5? for the record I think Audi are good cars in general, otherwise why would i lease one right? but the only thing I can tell you it's to test drive the one you are taking home before you sign anything! and after that enjoy.... as you can read there is a second guy with same issue in NY that i was answering to, so just to be safe.
Oct 04, 2009 (9:03 am)
Sorry hear about the terrible Q5 experience that Alex102 had. This sounds like a design problem rather than one particular incident. The Q5 rating is very high on Edmunds.com and no one have the same problem? I was think about buying RX350, but decided to research more when I learned about the bumper problem. Liked the Q5 because it has so many positive comments. But now, after reading about Alex102's plight, I think I rather have a bumper problem than a tranny problem.