Last post on Sep 06, 2013 at 6:22 PM
You are in the Nissan Armada
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Nissan Armada, Nissan Titan, SUV
#31 of 130 Brake Nightmare
Nov 28, 2007 (6:20 am)
I also have a 2004 Armada and I experienced the ABS/Brake/VDC light coming on. Took it to the dealer and they could not find anything wrong. They reset the computer and added fluid to the master cylinder. This happened after having the vehicle for 9 months. I experienced the brake judders and the steering wheel shaking out of your hand when braking. I took the vehicle back to the dealer complaining about same problems and also those lights were on again. I received a call and was told front and rear brakes need replacement to the tune of $1,100. I only had 25K miles on it. I declined, hoping to escalate it to try to get it done under warranty (I was told brake warranty is 12K and if you can prove judders, 36K).
Five weeks later, while backing out of my driveway, the brake pad feel off. Obviously, I was not going back to that dealership. My neighbor who works at a local garage offered to do the brakes so I would not have to have it towed. Turns out, the rotors were so warped and the pads so low, the pad slipped right off. In addition, the caliper on the side that the brake feel off of, was leaking profusely. So I had to replace pads, 1 caliper, and the rotors.
I was so angry, I contacted Nissan. They asked for copies off all receipts saying I had a good case to be reimbursed, After about a month, they called denying the claim based on the notes from the dealership. The dealership claims the brakes were just worn out. I don't believe normal wear and tear to the point of the pad falling off at 25K so I escalated the decision to a supervisor. I contacted the repair shop who did the brakes to let them know what was going on and they told me that they still had the rotors there. I contacted Nissan and they told me to take them to another dealership to be evaluated. I did that and the second dealership said that yes, indeed, the rotors were severely warped, contradicting the first dealership's notes.
I was told they were taking this new information to the regional parts manager for a decision. I also had to fax them my work order from getting the new brakes done. I was informed yesterday that I was being turned down to be reimbursed because they replaced the brake pads. Their theory is that the pads were so worn due to my neglect, they warped the rotors.
Where do I go now??????I will get an attorney as a last resort. I want this rectified ASAP. My lease is up in February. Any suggestions as to whom I can contact now? Thanks!
#32 of 130 Re: Brake Nightmare [tzanghi]
Nov 28, 2007 (5:35 pm)
25k is about all you will get out of the pads on the trucks. The 12k warranty is only for rotors and pads, your brakes (calipers, etc) are covered under the regular Bumper to Bumper Warranty. I am a bit confused on how many miles etc. were on the pads when you warped the rotors. If the pads do wear down and it's metal on metal then they will warp your rotors and the dealer isn't responsible for this.
As for the leaking caliper that should be covered.
The problem I see here is if you get a lawyer, how much will it cost you to get a lawyer, only to recover at most $1000?
#33 of 130 Re: Brake Nightmare [paisan]
Nov 29, 2007 (7:40 am)
When the vehicle went into the dealership in March, it had 25K on it. I tool it because the wheel was shaking and the brakes pulsating and the VDC/SLIP/OFF/BRAKE lights were on again.
They told me that the brakes were worn within normal range. I don't know, maybe I am being unreasonable but I don't think 25K is alot of miles. I had a Pathfinder before this and I never had to have the brakes replaced. Yes, I am aware that the Armada is a much heavier vehicle but I am also aware that they put Frontier brakes on the which is a 3000 pound heavier than the Frontier. There is so much on line about how the brakes put on especially the 2004 Armada, were undersized. As it was explained to me, the brakes are too light weight for these vehicles which causes the pads to wear quickly. All of the excessive heat due to stopping causes the judders, ie. the rotors to warp. In addition, they will not even reimburse me for the caliper which was $500.
#34 of 130 Re: Brake Nightmare [tzanghi]
Nov 29, 2007 (7:44 am)
One last thing.....5 week after the truck was at the dealership, the brake pad fell, off in my driveway. It was so thin, it slipped off the rotor. 5 weeks prior, the dealership called my brakes normal wear and tear.
#35 of 130 Re: Brake Nightmare [tzanghi]
Nov 29, 2007 (5:17 pm)
So you declined to get the pads replace 5 weeks earlier when the dealer said they were worn? Then you complained when the pad slipped out (because you didn't replace it) and your caliper broke due to the fact that there was no pad in there?
Unfortunately I think that you are SOL on this one, (if I'm getting the story straight) because the dealer told you to replace the pads, and you didn't, this then led to a failure of a component which would normally be covered under warranty had it failed but because you failed to replace the pads, the caliper broke.
As for the "weight" of the vehicle. I regularly tow a 10,000lb cigarette boat trailer with my 2004 Armada. I have never had problems with my brakes, after they performed the TSB brake upgrade (larger rotors, pads and brackets) even one time when the brakes failed on my trailer, I had to tow it about 500 miles on the highway using only the Armada's brakes.
25k is a bit short, but like any first year build vehicle, there will be glitches, the 04 Armada happen to have this one. If you aren't ready for small glitches like this, I'd suggest you buy mid-life cycle vehicles in the future, cause no matter what brand you buy if it's a "new" model it'll have issues on something.
Below is a pic of my boat and Armada.
#36 of 130 Armada front Brake problem, Pulsate ,wheel shake
Nov 29, 2007 (6:48 pm)
No matter how much any one out there defends Nissan and the Armada. The plain simple truth is that they have had these front problematic undersized brakes on the Armada since 2004. And yes the few defenders of Nissan will state that the last computer TSB finally fixed the problem. I beleive this is the 3rd TSB. Why are so many owners of the earlier models being mis informed by Nissan Dealers? Well if thats the case it should not have taken 3 years to fix. Nissan knows there is a problem with the early models, this is proven fact due to Nissan making the front rotors bigger and thicker on the 2008 Armada. And before any of you defenders claim I am bitter let me rest asure you I like the other aspects of my Armada. I just want what I paid for, and for the money I paid I don not think I am asking too much for the vehicle to work safely and properly. I am in the process of Nissan settling on my Armada. Nissan has agreed to buy it back. I am advising anyone with a 2004 thru 2006 Armada to seek help under the Lemon Law. Even if you are not the original owner or your armada or it has over 36k you should still be covered under the Breach of Warranty. If your Armada has been in for the front brakes more than 3x you may have a case. Check it out with a lemon law attorney. There are strengh in numbers. This will get Nissans attention to finally properly fix what they sell. If you are having problems and you do not speak up you have no one to blame but your self. Contact the National Transportation Safety of the US Goverment, there are many avenues for one to take do your home work like I did good Luck !!!
#37 of 130 Re: Armada front Brake problem, Pulsate ,wheel shake [wood3462]
Nov 29, 2007 (7:17 pm)
The computer issue is completely different than the size of the rotors and pads issue. I never had the computer issue, but did have the rotors warp in the first 2500 miles.
If you haven't had the rotor and pad and caliper bracket upgrade, you should definitely do it.
#38 of 130 Re: Armada front Brake problem, Pulsate ,wheel shake [paisan]
Nov 29, 2007 (7:18 pm)
Also, Toyota had this same problem on the Sequoia/Tundra trucks when they came out, just about every Japanese manufacturer has had this problem when they bring out the first model year of their full size car or trucks. Nissan was no different.
#39 of 130 Re: Brake Nightmare [paisan]
Nov 30, 2007 (12:51 pm)
Yes, I did wait 5 weeks to get the brakes done but I didn't think it was a must do this second since they said the wear was within normal range. They did not say they were in really poor condition. I didn't get it done because they wanted $1,100 for front brakes. I wanted to see if I could get a second opinion from another dealer. Like I said, although I was 2 weeks past the warranty date, I only had 25K on it. This vehicle is their top-of-the-line product and I paid close to $48,000 for it. I know other vehicle owners with trucks this size, and they have not replaced their brakes this soon. The fact are the facts, the Frontier brakes are not heavy enough for this vehicle. Of course, the brakes wore out prematurely. I certainly knew this was their first of this model when I purchased it, and yes, you are right, you have to expect glitches, but fix them and not at my cost.
Your boat is awesome! I am not showing this picture to my husband. He is dying to get a boat. What year is you Armada? Did you lease or buy?
As far as the caliper leaking, the repair shop that repaired the brakes said the caliper was leaking for a considerable time. I was told by a service specialist that Nissan extended the brakes warranty to 36K miles. found out yesterday that that is not true. Nissan extended the brake warranty to 36 months.
#40 of 130 Continual Break Problem
Nov 30, 2007 (6:40 pm)
Make sure you tell your dealer about the constant break problems. Please read past post to address this problem with you dealer. Nissan has honored problems with the brakes by fixing them since it has been a problem from day one. I would not give up but ask for a Nissan Rep. and write Nissan about going to the Lemon Law to relieve your brake problem. That should get their attention!