Last post on Aug 22, 2013 at 6:48 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#47 of 90 Tranny update
Sep 18, 2009 (8:53 am)
The chief engineer of the new Equinox called me today and he is having the engineer that actually designed the tranny program on the Equinox come down from Detroit tonight (I'm in central KY) to drive with me tomorrow. Sounds like he can even load different tranny programs into the vehicle on the spot and I can drive the car and see how I like it. I've been very impressed with the experience with the engineering dept. so far. And it was just because of posting on here that someone at GM put me in contact with them. Maybe they've already developed a fix and don't even know it! Though I guess until now they didn't know of the problem at this high up level. So I'll let everyone know how it goes tomorrow.
#48 of 90 Re: Tranny update [wallyuwl]
Sep 18, 2009 (6:44 pm)
Glad to hear Chevy is actively pursuing the issue. I tested 7-8 different '10s before buying, 4 and V6, AWD, FWD, rag and leather seats and never experienced the tranny issue on the highway or back roads. 2000 miles on mine and not an issue. All I can say, based on commentary here is that the issue may be limited to a number of vehicles. Before you sign on the dotted line, test drive the unit you are going to buy and check it out. If an order, test it anyway and refuse the unit if not satisfied. I am sure Chevy will do whatever is necessary to complete the deal.
#49 of 90 Re: Tranny update [runox]
Sep 19, 2009 (6:09 am)
Where are you located, runox?
Mind sharing your VIN?
I'm meeting with the engineer in an hour (11 o'clock AM EST). Hope you have the automatic notification of replies and get this in time.
#50 of 90 Tranny problem
Sep 19, 2009 (1:28 pm)
Today I spent 3.5 hours with the engineer in charge of fuel effeciency for the new Equinox (the "ECO" button - he created that). GM sent him down from Detroit (to Lexington, KY - about a 6 hr. drive) specifically to drive with us. Very nice and very smart. Without typing a novel, I'll tell you what happened.
It turns out to be a tranny programming issue as the dealers thought. The person who actually writes the tranny program for the Nox works under the engineer who came down. Everything I have described in this thread and others as symptoms it did, which was good. The driving characteristics were rather harsh to him compared to other Noxs he has driven, which are many. He was, however, able to explain why every symptom existed except for one (but the solution fixed that, explained below). He did say that although uniformity in parts and software is the goal, small differences happen during the manufacturing process (and GM largely buys parts from suppliers and doesn't make them themselves) that can make one vehicle a little different from another. This might be why some exhibit more symptoms than others.
Without going into specifics, all the symptoms were related to things designed to conserve fuel. Long story short, he put a new tranny program into my vehicle that influences the operation of various transmission and fuel conserving components. It actually was just officially approved yesterday, and will begin to be put into new Equinox production vehicles possibly as early as Tuesday (Sept. 22). My vehicle is the first one with this new program that is not a GM corporate vehicle, and only a few of those have it.
The difference is amazing! It drives like a different vehicle. Although the symptoms we experienced while driving the vehicle were either new to him or more harsh than he's experienced before (i.e.: they didn't specifically make this new program to solve the symptoms I've described), this new program makes a world of difference and solves most all of the problems I've described.
For those thinking about not buying the Nox because of the tranny issues described - don't be hesitant any longer. I no longer discourage people from buying this vehicle because of transmission behavior. If GM if full of people like this guy they will do great so long as people put their biases aside and actually give the vehicles a chance.
For those of you experiencing the symptoms who already purchased one, email me (wallyuwlyahoo.com) and I'll tell you how I understand to get the fix. They may not release it as a full-blown bulletin (there are what I consider good reasons for that based on what this engineer said), so it might not be obvious to your dealer that there is a fix out there, but they should be able to get and do the fix (though I'm not sure on the timeline) with a little prodding. The fix is literally a 5 minute thing to actually perform.
#51 of 90 Re: Tranny problem [wallyuwl]
Sep 19, 2009 (5:26 pm)
email me ... and I'll tell you how I understand to get the fix.
Let's keep the conversation right here so everyone will benefit.
SUVs and Smart Shopper
#52 of 90 Re: Tranny problem [tidester]
Sep 19, 2009 (5:32 pm)
I don't feel comfortable doing that because the engineer had very good reasons behind them possibly not making this new software program a full-blown bulletin (they still may). Considering that, I only feel comfortable telling people who explicitly seek out the information from me regarding their symptomatic vehicle how to get the fix (again, as I understand how others would be able to get the fix).
#53 of 90 Re: Tranny problem [wallyuwl]
Sep 19, 2009 (5:43 pm)
I don't feel comfortable doing that ...
Yet you're comfortable inviting people to contact you "privately?" Perhaps you ought not to have extended the invitation in the first place? Personally, I don't see why you just wouldn't "reveal" the fix if you think you have one.
SUVs and Smart Shopper
#54 of 90 Re: Tranny problem [tidester]
Sep 19, 2009 (6:05 pm)
I don't have a problem with people contacting me. If people don't want to contact me for whatever reason, that is fine. If their dealer is a good one they should still be able to get the fix (though maybe not for a little while - unsure when GM will put something out to dealers on this). The engineer went way out of his way to try and understand and resolve my problem, and while it wasn't explicitly said to not "spread the word", I don't believe I should. From what he said to me about the reasons for them possibly not making it a full-blown bulletin, I do not believe I should spread it around. So I believe the most ethical thing I can do for both the engineer, GM, and those who have symptomatic vehicles is to offer to help those who explicitly contact me regarding their symptomatic vehicle. It is a trust thing, I'm sure you can understand that.
#55 of 90 Re: Tranny problem [wallyuwl]
Sep 19, 2009 (9:13 pm)
It is a trust thing.
And that is why I wonder why you brought it up in the first place. When one raises an issue in a public Forum I think one should endeavor to keep the conversation in that Forum rather than inviting people to take the discussion off line which tends to defeat the purpose of a Forum.
SUVs and Smart Shopper
Sep 22, 2009 (12:29 pm)
Glad to hear you got your issue resolved. (I knew you would, as indicated in my earleir post.)
This was the only significant issue I've heard about with the '10 Equinox. Now that it's fixed, it seems that the early results are very good.
Now that you've changed your mind about your earlier comments about not buying this vehicle, its too bad you can't Re-name this thread to something more appropriate