Last post on Sep 04, 2013 at 12:39 PM
You are in the Land Rover
What is this discussion about?
Land Rover LR4, SUV
#35 of 74 Avoid the 2010 LR4!
Apr 04, 2010 (11:55 am)
There are a couple of clarifications that I think I should make. First, it was Land Rover tech support's determination that the car should be returned to me, not the dealer. Because of this I do not blame the dealer but rather the attitude of the manufacturer. As to finding another mechanic while the car is under warranty, if Land Rover was not going to believe my photo documentation of the fault codes why would they believe another mechanic? The nearest Land Rover dealer to me is over 2 hours away and I do not have the time to drive to each one to see if they can fix the problem. Finally the issue is moot as the dealer replaced the car with another brand from their family of dealerships. The dealership did what it took to make the situation right, not Land Rover. It is now not my problem but be aware if you are looking to purchase a used 2010 LR4 with under 2000 miles in Nara Bronze in the Southeast U.S.
#36 of 74 Re: Avoid the 2010 LR4! [jwscfa]
Apr 04, 2010 (2:56 pm)
There is a software enhancement coming in the next few weeks that will solve your issues
#37 of 74 Re: LR4 Purchase [lrguy44]
Apr 08, 2010 (7:11 am)
Thanks. I think you are correct - i hope to be a "rover" for quite some time.
#38 of 74 Re: Avoid the 2010 LR4! [jwscfa]
Apr 08, 2010 (8:04 am)
That's really a shame that you had to go that route. Personally, I would have escalated within LR NA.
Only having one dealer within reasonable range is certainly a limiting factor in your case. Do you mind me asking what other vehicle you got into?
I currently own 6 Land Rovers of various vintages, and have never had a service issue like you describe. (I purposely don't say 'dealer' or 'technical' as each of them are subjective).
The most modern of my Rovers are 2 1994's (A Range Rover and a Defender NAS) and a 2006 LR3 HSE, which is getting replaced this coming fall with a 2011 LR4. (My other vehicles are a 1959 Series 2 5dr station wagon, a 1968 Series 2A Dormobile and a 1983 Series 3 LWB Military pickup truck.)
I had a few good dialogs with LR over the years about the design of the sensor system in the LR3, but I didn't get to them by just asking.. I had to press my case for a redesign on the sensors for the suspension system. I have a background in electronics engineering, and currently work in the IT field. I had a look at the wiring system in the LR3 (which is available publicly, BTW) and recommended that they change it to a 2-factor sensor system.
I had previously had a few instances where the system would tell me I had a suspension fault and that I should pull over ASAP. Then it would drop me to the bump stops. For a normal person this would mean a call to the towing service and a trip to the dealer. Well, I hate that. So I found out how to reset the fault system on an LR3. It's a little involved, and I won't get into the specifics here, but suffice it to say, it's never failed to get my truck back on it's feet. According to the docs, if there is a legitimate fault, it won't recover.. If it's a flaky sensor or frost, or a computer hiccup, resetting the fault system will allow you to recover and be on your way.
This led me to think that there was a way to improve the sensor system. I proposed they set up two sensors on the suspension system. If both of the sensors found an error, then you had a legitimate fault. If only one had a fault, then you've got a faulty sensor or a computer glitch. Log it, and report that you may have a sensor or computer issue, but don't ground the truck.
I haven't heard back if they've incorporated my suggestion into the new design, but they were at least receptive to it when I submitted it to LR engineering in the UK.
#39 of 74 Re: Avoid the 2010 LR4! [dandrews1]
Apr 08, 2010 (7:06 pm)
Thanks for your thoughtful reply. The dealer traded me into a 2010 Lexus GX 460 which has been flawless so far. I agree that sensors in modern cars are a problem depending upon design, etc but how is anyone to know if it is the sensor or a true mechanical fault? I would hate to be cruising into a corner and the stability system die on me. I probably could have escalated the issue within LR given my photographic evidence but I needed a vehicle that I could depend upon for day to day driving and given the distances involved it was just not worth the time and effort. I hope your new LR4 that you are purchasing is a good vehicle. I certainly wanted my vehicle to work out as I truly liked the LR4 when it was functioning correctly. However having driven the Lexus it seems to be a far superior vehicle in terms of functionality than the LR.
#40 of 74 Re: Avoid the 2010 LR4! [jwscfa]
Apr 09, 2010 (5:20 am)
Isn't Lexus a Toyota? Now there is an honest company as we find out, yikes...
Having car problems really is aggravating..I have had my share as well - from Jeep (had one replaced) to Mercedes (bad transmission with less than 2,000 miles on it).
I hope your replacement goes better.
So far my new LR4 is everything and more that I wanted - a luxury SUV.
#41 of 74 Re: Avoid the 2010 LR4! [jwscfa]
Apr 15, 2010 (6:23 pm)
You purchased a 2010 Lexus GX 460? You do realize that Toyota/Lexus has just stopped selling that vehicle due to concerns that it flips over to easily. I understand that you may have some problems with your LR4. But, I have owned two different models of LR3s (both models are less then 4 years old), I have to say I have pretty decent luck with my dealers taking care of any issues. Did you get some bad gas? I have seen cheap gas cause the computer to believe it was misfirings, when it really wasn't? They are very sensitive when it comes to gas.
However, if your dealer is as great as you say...you may want to talk with them about switching to a different vehicle for your family's safety. The last thing you need is to see someone hurt because the Lexus flipped due to being to top heavy.
#42 of 74 Re: Avoid the 2010 LR4! [jwscfa]
Apr 15, 2010 (6:41 pm)
Well, the LX460 compares more with a Range Rover than an LR4. (price and performance-wise) Prices around here are 10-15$k more for a basic LX460 than for a loaded LR4, so I guess they must have upsold you into it.
It all comes down to lifestyle. When I was shopping for my LR3, we were hemming and hawing between the LR3 HSE and a Porsche Cayenne S.
My wife asks me a very simple question:
Since we camp a lot, would you feel bad if you scratched the paint on the Porsche while out in the bush, or scratched it up going over some logs or rocks?
Answer: heck yeah, it's a Porsche. It's supposed to look pretty.
Would you feel bad about scratching the Land Rover?
Answer: Heck no, that's what a Land Rover is for. Scratches make for interesting stories to tell how you got them when sitting around the campfire.
Final Answer: We got a Land Rover.
(And we try to scratch it as much as possible - but found out that LR puts so many coats on paint on them, that we haven't been able to damage it yet doing our usual activities.)
#43 of 74 Pricing Info LR4 HSE
Jun 04, 2010 (12:58 pm)
I am shopping prices on the LR4 and found an HSE plus 7 seat w/20" wheels. The dealer is willing to drop $2500 off MSRP. I am also trading in my Lexus lx470, which is where they should be able to make some money. I am also paying cash for the difference. Does paying cash make any difference to the dealer? I believe they have manuf to dealer incentives for financing, so maybe that won't work in my favor. I really liked the loaded HSE Lux but he wouldn't come down further than $2500 off and seemed offended when I asked. Any thoughts?
#44 of 74 Re: Pricing Info LR4 HSE 
Jun 04, 2010 (1:30 pm)
With the current supply/demand situation I am quite surprised he came down $2500. Is it a retired service loaner? In normal situation cash or finance makes no difference to the sales department. The finance incentive (and by the way it is 2.9% for 60 months and less for shorter terms) belongs to the finance department. The trade is in reality a separate transaction and the dealer does not count what he may or may not make on the trade as part of your deal.