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GMC Acadia Water Leaks

332 messages,  Last post on May 20, 2013 at 1:51 PM

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What is this discussion about? GMC Acadia, SUV

Messages Page 31 of 34

#297 of 332 2007 Acadia Interior Leaks by doug920

Feb 08, 2013 (7:09 am)

We purchased a used 2007 Acadia with roughly 40,000 miles on it and reviewed the Carfax report and found nothing about the water leaks. At first, we did not notice any leaks, but we did purchase the car in winter. By summer, during rainstorms, the water would pool in the driver side floor board and it was coming from around the emergency brake pedal. We finally noticed that the area overhead where the airbag is located was also wet and even noticed water in the overhead lights inside the vehicle. We still had part of the manufacturer's warranty and purchased an aftermarket warranty in hopes that if something like this occurred, we would be covered...not the case. Seals and electrical issues are not covered after a specific amount of mileage. So, we decided to take it to our local GMC dealer to find out what could be done. We were told that the drain tubes were likely clogged and could be "blown out" to correct the issue. We used our air compressor and cleaned out the drain tubes with success! We did this in the summer of 2011 and it lasted until August 2012 and we began to notice wetness again, but not bad. After the recent winter storms and rain here in the northeast, it has gotten out of hand. We tried the compressor again with no luck and finally found this forum. I am very disappointed with this issue because we have been told that it could cost us upwards to $600 to fix and after reading many of these posts, it seems that it still does not fully correct the problem. What can we do? We still owe several payments and really like the car, but we can't afford to dump a ton of money into it due to interior leaks! We are a quite concerned about this situation.

#298 of 332 Re: 2007 GMC Acadia-water leaking [acadiawoes] by gmcustsvc

Feb 09, 2013 (9:55 am)

Replying to: acadiawoes (Feb 06, 2013 2:33 pm)
If you haven't already, acadiawoes, please email us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation) and we'll check into this further to see what kind of options we have. I can't guarantee anything up front, however.
 
Sarah, GM Customer Service

#299 of 332 Re: GMC Acadia Leak [beck001] by lovecg

Feb 19, 2013 (7:05 pm)

Replying to: beck001 (Dec 17, 2012 1:31 am)
beck001, I was curious as to how your leak issue has been resolved. We also purchased a 2012 Acadia Denali in the summer of 2012 and began noticing water leaks within 2 months of owning it. Our dome lights fill with water, the middle vents drip and water leaks in from behind the emergency brake. I have been in a loaner more than I have driven my own car over the last 2 months as they are grasping for straws in how to fix a leak that they can't duplicate in the shop. I am unable to find any successful stories dealing with repairing the leaks on here... that scares me. I have already started looking into the lemon laws of my state. Don't know if that would ever accomplish anything. Please share a follow up, if you wouldn't mind! I am hopeful that it was a good outcome.

#300 of 332 Re: 2007 Acadia Interior Leaks [doug920] by jpf

Feb 19, 2013 (8:40 pm)

Replying to: doug920 (Feb 08, 2013 7:09 am)
Unfortunately, your best bet is to get rid of this vehicle ASAP. Consumer Reports now shows much worse than average reliability for the 2007 Acadia with major problem areas including the transmission and engine (i.e., big dollars to fix). The transmission has a faulty part which fails prematurely and requires a rebuild or new transmission. The engine has oil consumption problems at less than 100k miles with the timing chains stretching or failing. The result is a new engine is needed. These vehicles may seem like a good used car buy but, these problems indicate one should stay clear of the older Acadias. Good luck.

#301 of 332 Re: GMC Acadia Leak [lovecg] by gmcustsvc

Feb 20, 2013 (10:22 am)

Replying to: lovecg (Feb 19, 2013 7:05 pm)
lovecg,
Are you already in touch with Customer Assistance on this? If we can check into anything further with you and your dealership, please don't hesitate to email us at socialmediagm.com with more information (including your name and contact details, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service

#302 of 332 Well, my turn to take a bath (Day 1) by lanceb1

Mar 12, 2013 (6:48 pm)

We bought our Acadia new in 2008 and have largely had pretty good luck. We followed all recalls including heated wiper removal and sunroof repair. Last weekend, our Acadia sat out all day in a pretty steady rain. I put the car in drive and started forward only to have what seemed like two gallons of water come streaming out of the third row light enclosure. I stopped and immediately had water running out of all of the seat belts.
 
We toweled out as much as we could and drove 50 miles home. Then next day I drove to work, parking in a covered ramp and turned the key off. The car continued to sputter and shudder for about 25 seconds before shutting off. I came out form work 8 hours later and it was totally dead. We tried to jump it with my 2002 GMC Sierra but no luck even with a good charge on it. The ignition wouldn't even turn over. Sooo... had it towed DOA to our GMC dealer.
 
The Service Advisor had the cajones to plead ignorance and said he hadn't heard of any water issues with the Acadia. Seriously?! Immediately eroded my trust and I guess I'm gearing for a battle. We are Day 1 and just starting this ordeal. I may try to open a service ticket with GM Cust Service after seeing this thread.

#303 of 332 Re: Well, my turn to take a bath (Day 1) [lanceb1] by gmcustsvc

Mar 13, 2013 (6:50 am)

Replying to: lanceb1 (Mar 12, 2013 6:48 pm)
lanceb1,
I see that you may be looking to contact us about your situation. We can be reached at socialmediagm.com (include your name and contact information, last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service

#304 of 332 Re: Well, my turn to take a bath (Day 1) [lanceb1] by lanceb1

Mar 15, 2013 (2:38 pm)

Replying to: lanceb1 (Mar 12, 2013 6:48 pm)
Day 4 update - The battery was completely toast so we replaced it for $265. Upon hooking up the new one, the tech saw it was drawing (900+) waaay to much. They pulled the covers off some circuit boards and saw corrosion and mildew consistent with water damage. They asked to pull the headliner to look for root cause. I was reluctant, knowing this was significant labor on a tear out but what else am I going to do? The high draw on the new battery was probably going to fry it just as fast as the old one if not faster presuming the circuit boards weren't corroded coming off the assembly line.
 
I got root cause and my estimate today ~$1700-2000 in parts (circuits, wiring, harnesses etc etc) and 30-40 hours labor shooting high because they didn't know how hard it would be to tear out and replace carpet. All told... $6000. Root cause, clogged drainage tubes. Clogged with sediment. How is a consumer supposed to know when tiny tubes buried in the mechanism of a sun-roof are clogged?! It that even reasonable?
 
Pretty morose. And by the way, the GM socialmedia customer service group is pretty useless... probably not worth your time to email them with your issues and last 8 of VIN unless you simply need a cheerleader.

#305 of 332 Re: Well, my turn to take a bath (Day 1) [lanceb1] by ahuff03

Mar 15, 2013 (3:37 pm)

Replying to: lanceb1 (Mar 15, 2013 2:38 pm)
I went through this at the end of last summer, thankfully it did not get to the point of frying the battery but it did fry the computer and had to be replaced. The first thing they said was that the drain tubes were clogged, cleaned them out and it did nothing for the leak. It took me 6 visits before the dealership finally gave up trying to figure it out and sent my Acadia to a water specialist, specializing in water damage and sun roof leaks. They rerouted all of the tubing and had to reseal parts of both sunroofs as well. This was in July of last year and so far still no leaks, we've been through a hurricane, nor'easter, and tons of rain in the past few months. My headliner and parts of my car were taken apart so many times that none of it quite fits together right so there is a lot of squeaking a creaking when I drive but its better than water pouring out on my head and under the dash. I hope for you that it is just the drain tubes but after my experience I felt I should warn you that it probably isn't. My dealership even did water tests leaving the car under running water for up to 2 hrs at one time and even jacking up each end and it still wouldnt leak for them but just a slight rain and water would pour in.

#306 of 332 Re: Well, my turn to take a bath (Day 1) [lanceb1] by hmarie7

Mar 18, 2013 (8:12 am)

Replying to: lanceb1 (Mar 15, 2013 2:38 pm)
In my opinion, clogged tubes is their excuse. I get told this everytime I take my car in and we're talking every few months. And they say they blow them out and that I need to also. Really?? When? everytime it rains? I can't believe GMC allows these Aquariums to continue to be driven. My mother got wet this weekend riding in mine!! ughh I will never ever ever buy a GM vehicle again! There needs to be a major recall on these things! I had a family member ask me about mine this weekend and I told them the truth and they had found one they were in love with and they ended up purchasing an Acura!!! Wish I could sell mine and get me one! But I wouldn't be able to sleep at night if I sold that Aquarium to someone! If I wanted to get this wet everytime I went somewhere I would have bought a boat!

Messages Page 31 of 34

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