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GMC Acadia Water Leaks

332 messages,  Last post on May 20, 2013 at 1:51 PM

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What is this discussion about? GMC Acadia, SUV

Messages Page 31 of 34

#295 of 332 Re: Another DISAPPOINTED Acadia Owner [gmcustsvc] by candhfranklin

Jan 15, 2013 (9:21 am)

Replying to: gmcustsvc (Jan 02, 2013 11:22 am)
They found the leak in the viewing window on the roof (don't know what you call that fixed window). I am having my insurance review it to see if they can tie it to the 2009 claim. But doesn't look good. So guess I will be dealing with the clean-up costs to get rid of the smell. The Dealership did a nice job of trying everything they could to find the leak. I appreciate their effort. Now to deal with the mounting costs now. Oh and they did pay for a rental while they were finding the issue. That helps.

#296 of 332 Re: 2007 GMC Acadia-water leaking [gmcustsvc] by acadiawoes

Feb 06, 2013 (2:33 pm)

Replying to: gmcustsvc (Apr 27, 2010 9:54 am)
I purchased a used 2008 GMC Acadia almost three years ago. The CARFAX report for the vehicle showed that the sunroof recall work had already been completed. After the first time it rained, I noticed what appeared to be a water stain at the base of my sun visor. Living in South Texas, it rarely rains, but when it does, the water comes into my car under the dash, through the base of the visor, directly from the sunroof and around the driver door. I've had all the issues everyone else has expressed including time periods where my car wouldn't start. When we researched, we found that a common reason for the symptom was a wet driver side floor. Sure enough, we got out the wet vac and towels and let it sit overnight. The next day, it started right up. I'm also tired of being rained on INSIDE my vehicle. The carpet stinks like old socks. I'm too embarrassed to bring anyone else in my car. It's really frustrating because I love the features in the car. Local GMC dealership in Corpus Christi could not fix it. We still owe two years of payments on this vehicle with three kids in college and all driving their own cars, need to get out from under this DRAIN on our finances. Do we have any options?

#297 of 332 2007 Acadia Interior Leaks by doug920

Feb 08, 2013 (7:09 am)

We purchased a used 2007 Acadia with roughly 40,000 miles on it and reviewed the Carfax report and found nothing about the water leaks. At first, we did not notice any leaks, but we did purchase the car in winter. By summer, during rainstorms, the water would pool in the driver side floor board and it was coming from around the emergency brake pedal. We finally noticed that the area overhead where the airbag is located was also wet and even noticed water in the overhead lights inside the vehicle. We still had part of the manufacturer's warranty and purchased an aftermarket warranty in hopes that if something like this occurred, we would be covered...not the case. Seals and electrical issues are not covered after a specific amount of mileage. So, we decided to take it to our local GMC dealer to find out what could be done. We were told that the drain tubes were likely clogged and could be "blown out" to correct the issue. We used our air compressor and cleaned out the drain tubes with success! We did this in the summer of 2011 and it lasted until August 2012 and we began to notice wetness again, but not bad. After the recent winter storms and rain here in the northeast, it has gotten out of hand. We tried the compressor again with no luck and finally found this forum. I am very disappointed with this issue because we have been told that it could cost us upwards to $600 to fix and after reading many of these posts, it seems that it still does not fully correct the problem. What can we do? We still owe several payments and really like the car, but we can't afford to dump a ton of money into it due to interior leaks! We are a quite concerned about this situation.

#298 of 332 Re: 2007 GMC Acadia-water leaking [acadiawoes] by gmcustsvc

Feb 09, 2013 (9:55 am)

Replying to: acadiawoes (Feb 06, 2013 2:33 pm)
If you haven't already, acadiawoes, please email us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation) and we'll check into this further to see what kind of options we have. I can't guarantee anything up front, however.
 
Sarah, GM Customer Service

#299 of 332 Re: GMC Acadia Leak [beck001] by lovecg

Feb 19, 2013 (7:05 pm)

Replying to: beck001 (Dec 17, 2012 1:31 am)
beck001, I was curious as to how your leak issue has been resolved. We also purchased a 2012 Acadia Denali in the summer of 2012 and began noticing water leaks within 2 months of owning it. Our dome lights fill with water, the middle vents drip and water leaks in from behind the emergency brake. I have been in a loaner more than I have driven my own car over the last 2 months as they are grasping for straws in how to fix a leak that they can't duplicate in the shop. I am unable to find any successful stories dealing with repairing the leaks on here... that scares me. I have already started looking into the lemon laws of my state. Don't know if that would ever accomplish anything. Please share a follow up, if you wouldn't mind! I am hopeful that it was a good outcome.

#300 of 332 Re: 2007 Acadia Interior Leaks [doug920] by jpf

Feb 19, 2013 (8:40 pm)

Replying to: doug920 (Feb 08, 2013 7:09 am)
Unfortunately, your best bet is to get rid of this vehicle ASAP. Consumer Reports now shows much worse than average reliability for the 2007 Acadia with major problem areas including the transmission and engine (i.e., big dollars to fix). The transmission has a faulty part which fails prematurely and requires a rebuild or new transmission. The engine has oil consumption problems at less than 100k miles with the timing chains stretching or failing. The result is a new engine is needed. These vehicles may seem like a good used car buy but, these problems indicate one should stay clear of the older Acadias. Good luck.

#301 of 332 Re: GMC Acadia Leak [lovecg] by gmcustsvc

Feb 20, 2013 (10:22 am)

Replying to: lovecg (Feb 19, 2013 7:05 pm)
lovecg,
Are you already in touch with Customer Assistance on this? If we can check into anything further with you and your dealership, please don't hesitate to email us at socialmediagm.com with more information (including your name and contact details, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service

#302 of 332 Well, my turn to take a bath (Day 1) by lanceb1

Mar 12, 2013 (6:48 pm)

We bought our Acadia new in 2008 and have largely had pretty good luck. We followed all recalls including heated wiper removal and sunroof repair. Last weekend, our Acadia sat out all day in a pretty steady rain. I put the car in drive and started forward only to have what seemed like two gallons of water come streaming out of the third row light enclosure. I stopped and immediately had water running out of all of the seat belts.
 
We toweled out as much as we could and drove 50 miles home. Then next day I drove to work, parking in a covered ramp and turned the key off. The car continued to sputter and shudder for about 25 seconds before shutting off. I came out form work 8 hours later and it was totally dead. We tried to jump it with my 2002 GMC Sierra but no luck even with a good charge on it. The ignition wouldn't even turn over. Sooo... had it towed DOA to our GMC dealer.
 
The Service Advisor had the cajones to plead ignorance and said he hadn't heard of any water issues with the Acadia. Seriously?! Immediately eroded my trust and I guess I'm gearing for a battle. We are Day 1 and just starting this ordeal. I may try to open a service ticket with GM Cust Service after seeing this thread.

#303 of 332 Re: Well, my turn to take a bath (Day 1) [lanceb1] by gmcustsvc

Mar 13, 2013 (6:50 am)

Replying to: lanceb1 (Mar 12, 2013 6:48 pm)
lanceb1,
I see that you may be looking to contact us about your situation. We can be reached at socialmediagm.com (include your name and contact information, last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service

#304 of 332 Re: Well, my turn to take a bath (Day 1) [lanceb1] by lanceb1

Mar 15, 2013 (2:38 pm)

Replying to: lanceb1 (Mar 12, 2013 6:48 pm)
Day 4 update - The battery was completely toast so we replaced it for $265. Upon hooking up the new one, the tech saw it was drawing (900+) waaay to much. They pulled the covers off some circuit boards and saw corrosion and mildew consistent with water damage. They asked to pull the headliner to look for root cause. I was reluctant, knowing this was significant labor on a tear out but what else am I going to do? The high draw on the new battery was probably going to fry it just as fast as the old one if not faster presuming the circuit boards weren't corroded coming off the assembly line.
 
I got root cause and my estimate today ~$1700-2000 in parts (circuits, wiring, harnesses etc etc) and 30-40 hours labor shooting high because they didn't know how hard it would be to tear out and replace carpet. All told... $6000. Root cause, clogged drainage tubes. Clogged with sediment. How is a consumer supposed to know when tiny tubes buried in the mechanism of a sun-roof are clogged?! It that even reasonable?
 
Pretty morose. And by the way, the GM socialmedia customer service group is pretty useless... probably not worth your time to email them with your issues and last 8 of VIN unless you simply need a cheerleader.

Messages Page 31 of 34

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