Last post on Dec 09, 2013 at 1:09 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
#276 of 340 they found my leak....
Oct 11, 2012 (7:53 am)
Well they dropped the headliner and found the leak. the rear sunroof is leaking. $500 to repair...yay me...not! :banghead:
#277 of 340 Thanks for nothing GM
Oct 15, 2012 (5:54 am)
Well don't know what I was expecting, but GM called this morning and offered me a $100 voucher towards any future work. Can't do anything for me as it is out of warranty & not a Certified used GM. Not happy at all, not that I was expecting much any anyways, but a little help with the bill would have been nice, since I already paid it they said there was nothing they could do. So I am out $590 and my truck smells like a cross between garbage & a wet sock. Thanks for nothing GM.
#278 of 340 Another DISAPPOINTED Acadia Owner
Nov 01, 2012 (2:47 pm)
We bought our 2008 Acadia at the end of Feb 2012. I live near Seattle, WA.... SO you all know where this is headed.
Within 4 months of having the car we had water pouring into the passenger side front headliner area AND in the back near the rear seats. We found this just a day or so after it started having problems turning off. So I documented it with a video. We could take the key out of the ignition and the car wouldstay running for a couple minutes until finally dying. We took it to the dealer and they said that they fixed the water leak as it was a faulty door seal. THat was what cause the electronics to go haywire. Thankfully we bought it Certified Pre Owned so we have a 12 month 12,000 mile warranty. Summer came and gone being one of the dryest ever.
Now this week it started pouring!!! Yesterday I got in the car and there was about an inch of water on the driver side floor. Couldnt believe it. Checked the passenger side and it was not as bad but still very wet and water was coming down the same exact place near the above handle of the passenger side door. So we called the dealership again and set up an appointment for today. Well the wife had to get cookies to the school yesterday so she jumped in the car since I was at work and when she got there the car never started again. Last night we had to have it towed to the nearest dealership. (same one as before) and they were hesitant on even giving us a rental car. I was persistent as we have 4 kids and I am at work most of the day so the wife needs a vehicle, and NO our Mini Cooper won't cut it.
So as of today we have 2,000 miles left until our warranty expires or about 4 months. I am already looking at trading it in but dont know what to do. It totally sucks that we will have basically wasted $8,000 to use this car for 8 months if we get rid of it because I doubt we will get more than what we owe on it currently.
I will be reading every single post on this and sending it to our dealership for them to read. Yeah like they will. Hope you all get your issues fixed. Wish i would have read all this BEFORE we bought our
#279 of 340 Re: Another DISAPPOINTED Acadia Owner [sharkreef]
Nov 01, 2012 (3:08 pm)
This sounds like our old Acadia. We had the EXACT same issues with our 2008 that we had purchased back in the summer of 2011. We are from Portland area...I sure hope you weren't sold our old one. =( By our third time taking our car in we had had ENOUGH! I was headed to our local news station to have a consumer report story done. Finally, the dealership took the car back and we swapped it for a 2009 Chevy Tahoe. Best decision we've ever made. I have stayed on this forum since and read complaints almost weekly of other victims of GMC Acadia's. I hope your dealership will make it right with you as our dealership made it right with us. Good luck!
#280 of 340 Re: Another DISAPPOINTED Acadia Owner [sharkreef]
Nov 02, 2012 (6:02 am)
Good morning sharkreef,
We're sorry that you're still having this leaking concern on your Acadia. If you haven't started a Service Request with Customer Assistance already on the phone and would like for us to check into this situation further, please email us at socialmediagm.com with more information (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
#281 of 340 Re: Another DISAPPOINTED Acadia Owner [momof3boys28]
Nov 02, 2012 (6:10 am)
Good morning momof3boys28,
We're sorry that your experience with the Acadia wasn't satisfactory, but from the sounds of your post your Tahoe is doing its job well! If we can ever look into anything for you, please don't hesitate to contact us at socialmediagm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
#282 of 340 Re: Another DISAPPOINTED Acadia Owner [sharkreef]
Nov 02, 2012 (7:23 am)
I have a line of posts on here titled So dissapointed, they start a couple of pages back in about July of 2012. It took me 6 visits to the dealer before they gave up and sent my Acadia to their water specialst over an hour away. So far I have not seen anymore leaks, they ended up re-routing all of the drainage tubes from the sunroofs to angle them correctly for draining and they also had to reseal parts on each sunroof. The weekend after this repair my area had 8+ inches of rain in about 24 hrs and this past weekend we were hit with over 7 inches of rain from Hurricane Sandy and so far so good. The posts tell different things the dealer tried that did not work however I do think the some of the repairs they did make in combination with the re-routing of the drainage tubes helped. I did find a new small leak a couple of days ago with water coming in through the seal of my drivers side door so I will be returning to get that fixed soon before it ends up being a big leak. I hope you are able to get your leaks taken care of ASAP!
Dec 11, 2012 (12:01 pm)
So I want to give an update on my car issue. First off I did contact GMC as I was asked to in the forum. They were in contact with me through email and I don't know if they did anything on there end but as it was being fixed I received an email that said... "You still have the remainder of your warranty left. After this repair, if you are still experiencing the issues with your vehicle, pelase contact us back. All of your issues thus far have been documented."
The repair took about 2 weeks. They did give me a rental after some feeling that they did not want to. We asked them to do the oil change and check our rear window that would not close from the drivers controls at the same time. We got our car back and they did a good job drying it out, however no oil change was done nor did they check the window issue. So we had to go back for that...which became an entirely different issue of them saying the window may not be covered under warranty and we needed to pay $104 to even dianose the problem. REALLY! I was on the phone with GM customer service so fast and they let them know otherwise. Very grateful for the Customer Service Number and them taking care of us as we feel pushed around at our local service center.
Anyway...back to the leaks...once they finished my wife picked up the car, NEVER recieved any details about the work. She signed somehting to pick it up and I wasnt there. SO who knows. I still need to go back and ask them for a detailed report of what they did to fix it. THE GOOD NEWS so far is that we have had some major rain here in Washington over the past month of having it back and we have found no drips or leaks so far. I pray that it stays this way and that Customer Service will indeed take care of the problem if it happens again after our warranty is expired here in the next month or so.