Last post on Dec 09, 2013 at 1:09 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
#256 of 340 Re: So dissapointed [ahuff03]
Sep 05, 2012 (9:09 am)
We're throwing in the towel.
It leaks non-stop. We've had it in for service 4x and no luck. I was relentless in talking to customer service and finally, after multiple phone calls, I was told that yes there is an issue with the drain pipes being easily blocked in 07 Acadias. That this is a significant problem in areas of the country with lots of trees and rainfall, but that they have no solution for me other than to suggest I use covered parking. Considering I do not have a garage at home or at work, this is impossible. The manager had the gall to suggest that the car is not the problem because if I lived in an arid state I would have no trouble. I take this to be the reason why they haven't recalled them. The majority of owners live in dryer areas, with fewer trees, or have access to covered parking.
Honestly, just hearing them admit that their car was poorly manufactured was enough for me. I asked if they could send me a car cover, free of charge, and they said no. They did offer to give me $1,500 towards the price of a NEW GMC. Considering a brand new Acadia costs like $40,000, I politely declined.
The manager, Max, also kept telling me that since I bought it used there wasn't nothing he could do. I said, so what would you do differently if I bought it new? ... Nothing. It would be comical if we weren't talking about a $30,000 used vehicle.
Ah well. We're selling it back to the dealer and buying a Hyundai. If I hadn't been treated so poorly by GMC I would have considered buying a newer model, but they have lost a customer for life.
Good luck everyone.
#257 of 340 Re: So dissapointed [jennifer1307]
Sep 05, 2012 (11:00 am)
i understand that a leaking roof is not an excuse, but to alleviate the immediate issue, why not simply use some duct tape and cover the moonroof seams- i know you won't be able to open roof- but what are the priorities!
#258 of 340 Re: So dissapointed [jennifer1307]
Sep 05, 2012 (5:10 pm)
I finally picked up the paperwork for the last repair but it only has the credited bill to the water specialist, no details of the work done. I did ask the technician at the dealership what exactly was done and he told me they did several things but the main stuff was that they re-routed all of the rear hoses completely so that they were angled in a proper way to drain. They also had to re-seal a corner on each of the sunroof seals, front and back. It has been extremely rainy here for the past 2 weeks and so far I havent found any water inside the vehichle. I do not have covered parking either so my car has been in all of this weather.
I really hope that you have better luck with your next vehicle! When I was considering trading my car in I was actually looking at the Hyundai Veracruz and the Mazda CX-9. As much as I love the Acadia and the other GM equivalents I think they have a lot of work to do to gain trust back from all of us that have had these issues with our vehicles. I am still not sure if I will be keeping mine as my daughter has severe asthma and I dont feel that the car is safe for her with the huge probability that it is ridden with mold.
#259 of 340 STILL LEAKING!
Sep 17, 2012 (10:27 am)
the large (fixed) sunroof on my '07 Acadia started leaking about 3 years ago. I didn't realize at first that this is what was letting water into my AC fan housing (which eventually caused the fan to corrode and I had to have it replaced; you could actually see the water line inside the housing where the fan sits!) . Finally, the drains got plugged up, and I began to hear water sloshing around in the overhead, which would get so bad that it would leak out around the windshield, and who knows where else; at this point, I checked this forum , and found out the amazing extent of this defect. After contacting GM customer service, they told me I would have to take it to a dealer for their 'evaluation' (at my cost!) - and even though I had proven with duct tape, that it was the sunroof, and even which one was leaking, 2 dealers I called said it could be well over a hundered dollars just to confirm that it was a leak from the sunroof! I then checked with Hiester (GM dealer in Holly springs, nc) - and they said they wouldn't charge for an estimate, so, I took it in there, and GM customer service authorized paying for the " repair". I . There it sat for 2 days, despite an appointent for the person they have come in to do these 'repairs'. When I picked up the car, I could see that they had put silicone around the glass. Not the way to fix it, I later learned. The next time it rained, the water got in again, and leaked into the interior, soaking my floor board . so obviously the drain was open again, but the sunroof is still leaking, and now is draining into the car, as it was before. I have been down to Heister, and called several times, but no response. Now I had to get back up on the car, and put on some more duct tape. I'm ready to buy a new car, and this experience with customer service and GM dealerships have me looking at buying a Ford.
#260 of 340 Re: So dissapointed [mtlwiz1]
Sep 17, 2012 (10:38 am)
mtlwiz1, if I were sure it was the moonroof I would contemplate doing that. Since I've seen it come in through the windshield too I'd rather not do potential paint damage to my car, thereby reducing the re-sale value.
I traded it in for a Hyundai Sonata. We'll miss having an SUV, but we put all our money into this car and can no longer afford one.
#261 of 340 Water leak in my 2008 Acadia
Sep 29, 2012 (5:56 pm)
My recently purchased 2008 GMC Acadia SLT2 with dual moon roofs has developed a leak. I noticed the smell a month ago and thought it was the AC. So I bought some ac cleaner and the problem seemed to go away. We have had rain the last few days here in New Hampshire and the smell is starting to return. After running an errand today, I turned off the ignition and removed the key, the car kept running almost like it was dieseling and finally shut off after a few min. I noticed some other electronic issues, radio turning on by itself, dash warning lights, etc. I looked around the car and noticed the passenger floor under the mat was all wet. So I am assuming I have a sun roof drain problem.
The sunroof drains were fixed under warranty before we bought the truck several years ago. I looked in the sun roof drain pan and the drivers side was dry, but the passenger side was wet and had a puddle. Of coarse this all showed up after the 90 day warranty from the dealer I purchased it from expired and the 10 year/100,00 mile GM warranty expired on 7/31/2012. Just my typical luck. Any help would be greatly appreciated.
Christina GM Customer Service are you out there?
#262 of 340 Re: Water leak in my 2008 Acadia [snorander]
Sep 30, 2012 (5:12 am)
Car is starting & shutting off properly this morning and all warning lights are gone. Pull the passenger side kick panel & pulled the carpet back. The back of the carpet is soaking wet & there was water sitting on the floor pan. Cleaned up all the water I saw and I have my heater in the truck to dry out the carpet as much as I can. Planning on going to the dealer on Monday to discuss my water leak problem. After reading all this and other forums, and since all my warranties have expired, I am not very optimistic at all.
#263 of 340 Re: Water leak in my 2008 Acadia [snorander]
Oct 02, 2012 (3:10 am)
Dropping my acadia off at the dealer this morning. $90 to find the leak & then from there who knows.....
#264 of 340 Re: Water leak in my 2008 Acadia [snorander]
Oct 02, 2012 (5:04 am)
Good morning snorander!
We're sorry that we didn't see your post sooner - if you had wanted for us to check into anything further we can be reached at socialmediagm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
We hope that the appointment goes well today on your Acadia and look forward to any updates you have.
Sarah, GM Customer Service
#265 of 340 Re: Water leak in my 2008 Acadia [gmcustsvcsarah]
Oct 02, 2012 (6:04 am)
Thanks Sara. E-mail has been sent