Last post on May 06, 2013 at 8:02 PM
You are in the GMC Acadia
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GMC Acadia, SUV
#246 of 330 Re: So dissapointed [jennifer1307]
Aug 19, 2012 (5:24 pm)
Ok, so it rained all day today. The kids and I were inside of petsmart when it started so when it was time to leave we were a little worried. I got into the car and there was no water running under the dash like there usually is. So reluctantly I started the car and pulled out of the parking lot (usually this is when the water comes rushing out of somewhere in the headliner onto someone's head) no drips or leaks! we made it home dry and after about 2 more hours of raining I went out to check on the car. There was still no water on the floor like usual or dripping from unknown crevaces on the roof, although there was about a half dollar sized wet spot on the headliner right at the top of the "A" pillar above the driver seat. I started the car, backed up, braked, pulled forward and braked again to see if it would run out of somewhere, I could hear some water rolling around but that one wet spot is all I have found so far. I will be calling the dealership again in the morning to get my car back to them, hopefully it is just something small and easily fixed. The TSB# of the last repair they did is 07-08-57-002E they filled 4 holes in the fixed moonroof with urethane. If you take that number to your service department they should be able to look it up and know what to do. I am still a little skeptical that it is actually fixed since I have been dealing with it for so long but I am also hopeful! Now to get this last leak figured out. My next chore will be to figure out how to properly clean or replace the carpets and such since I know they are probably full of mildew/mold
#247 of 330 Re: So dissapointed [ahuff03]
Aug 19, 2012 (6:35 pm)
Good luck! Thanks for the reference number. I will be taking that to my dealer for sure!
#248 of 330 unbelievably discouraged by GMC
Aug 21, 2012 (7:18 pm)
My purchase history has been gm's for the last 20 years. I have loved every GM product I have owned until now. That is until I had a baby and turned in my convertible for a 2007 GMC Acadia SLT2. Dont get me wrong I LOVE my truck IF it would stay out of the shop. Within the last 3 months I have had my truck for a total of 15 days. Everytime I bring it in they fix something and when i come home there is a new problem with it. my most recent was it rained and when i came to a stop a big puddle of water fell on my left foot out of the dashboard and noticed that the drivers floor under the matt was soaking wet... Which may explain all my other problems too, becuase i noticed the bolt next to the foot rest is coroated and the tracks under my drivers seat are rusted so maybe this is the first time i have noticed the leak, my truck does have a wet sock smell to it.
I have had the rear heating/ac system replaced. I have had the front a/c replaced 2x's. I have had to have the storage box replaced in my front dash, my radio/nav/dvd replaced, my amplifier replaced, my steering hub replaced, buttons under the radio for changing modes replaced, my rear driver side tailite replaced as well as the computer board for it and more I just cant remember right now. I have had all the work done at my gmc dealer, who has damaged car and am waiting for the body shop to repair (scratched off the paint in my doorwell, ripped my weatherstripping, dented my leather seat, left impressionsand scratches on my leather steering wheel, broke the plastic [piece that covers the seatbelt at the base of the side of the seat and had total disregard for my personal belongings by throwing my prescription glasses and ralph lauren sunglasses on the back seat left underneath my car matt that they never put back in place and not to mention the grease left on my windshield and dashboard.)
All I know is if this is the NEW GM then you can count me out, which really stinks because now there is NO good american product left, I have never purchased a foreign car in my life... NOW What. And I hate how GMC is not doing something about what they obviously know about, seeing all these posts turn my stomach, I have spent way to much money on a vehicle that is a CERTIFIED PREOWNED, yeah guess that means nothing too.
PLEASE TELL ME GMC is doing something about this!!!????
#249 of 330 Re: In the same BOAT [jennifer1307]
Aug 21, 2012 (7:42 pm)
im game for this lawsuit
#250 of 330 Re: So dissapointed [jennifer1307]
Aug 21, 2012 (7:53 pm)
Unfortunately I am again dissapointed. The last fix did make the leak a little better but it did not fix it. I called the dealership Monday to let them know there was a little water still coming in on the headliner so they asked me to bring it in right then because it was still raining. As I was driving to the shop I heard water rolling around above my head and it started dripping out of the 3rd row lights again. This time they got me a rental and called today to tell me that my car is being sent an hour away to a "water specialist" because they still cant figure out where the water is coming in.
#251 of 330 Re: unbelievably discouraged by GMC [dm4721]
Aug 22, 2012 (6:43 am)
Good morning dm4721,
We're truly very sorry to hear that you're presently dissatisfied with your vehicle and dealership. If we can check into your situation further, please send the following information to us via email at socialmediagm.com so we can get a Service Request set up: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
#252 of 330 Re: So dissapointed [ahuff03]
Aug 22, 2012 (5:44 pm)
Good Luck! I see you were asked to contact the media customer service by email. I contacted them and they were of no help, btw. Still worth putting a claim in, but they basically told me they were of no authority and that the district manager (or some similar title) was the only one that could actually help (and of course, he was of no help).
#253 of 330 Re: So dissapointed [jennifer1307]
Aug 26, 2012 (2:02 pm)
I was just wondering if you were able to get your Acadia in for that TSB yet? I finally got mine back from the water specialist on Thursday afternoon. For some reason the paperwork got messed up between them and the dealership so I dont know everything they did exactly but the dealership said the main problem this time was that the drainage hoses from the sunroof were kinked up and they had to seal glass (the dealership said they think it was a part of the windsheild)I plan to go pick up the actual paperwork tomorrow morning. Anyhow, between friday night and saturday morning we had over 8 inches of rain and off and on rain again today and so far so good! I'm still hesitant to let my guard down after dealing with this for such a long time but it was nice to drive in the rain without needing my rain gear. Now to figure out how to get my carpets cleaned or replaced because that nasty smell is still there I wish you lots of luck and hope your car is fixed quickly!
#254 of 330 Re: unbelievably discouraged by GMC [gmcustsvcsarah]
Aug 28, 2012 (11:45 am)
last night was the first rain since i got my truck back on friday and shockingly enough the leak is still there, nice to have a pool in a 40k truck. I called my dealership over 5 hrs ago and still have not heard back from them.
#255 of 330 Re: unbelievably discouraged by GMC [dm4721]
Aug 28, 2012 (12:23 pm)
I know exactly how you feel. I took my 2008 Acadia in many times just for them to tell me there is no leak. Now I live in Italy and every time it rains I have a downpour in my truck. I can't find anyone here that is willing to work on a GMC. I will be moving back to the states next year and will be at the dealer as soon as my truck is shipped and arrives. So frustrating....I also paid 40k! I don't understand why GMC doesn't recall these vehicles. Very disappointed to say the least and will never buy another one!