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GMC Acadia Water Leaks

332 messages,  Last post on May 20, 2013 at 1:51 PM

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What is this discussion about? GMC Acadia, SUV

Messages Page 22 of 34

#206 of 332 GMC Acadia Leak by tombenham

May 23, 2012 (8:21 am)

I have a 2008 GMC Acadia that has a chronic leak. On December 13, 2011, I had sunroof removed and the dealer body shop installed new drain lines. They inspected it and tested it with no leaks. However, the car battery was died and the check engine light was on so dealer had to run a diagnostic and dry out the eletrical system. All this seemed to fix the problem but I was skeptical about the $425 bux I spent. And I was right.
 
On May 22, 2012, same thing. Water through passenger side airbag and sunroof. Check engine light was on and car was dead. I managed to jump start it and dropped it off at dealer again.
 
What is going on here? I see all of these posts, why is there no recall? It's a major safety hazard driving while water gushes into your car not to mention the health issue of standing water causing electrical fires and mold buildup.
 
Could someone at GM give me some advice?

#207 of 332 Re: GMC Acadia Leak [tombenham] by gmcustsvcsarah

May 23, 2012 (9:58 am)

Replying to: tombenham (May 23, 2012 8:21 am)
Hello tombenham,
 
I see you've had work done already to try to resolve this leaking issue but this was unsuccessful. What we can do through our department is set up a Service Request, which enables us to contact your dealership to check into progress, and potentially send it to a District Specialist. To do this, we would need for you to send the following information to socialmediagm.com:
Your name and Edmunds username
Phone and address
The last 8 of your VIN and current mileage
The name of your involved dealership
 
Kind regards,
Sarah
GM Customer Service

#208 of 332 Re: GMC Acadia Leak [tombenham] by domp

May 23, 2012 (2:16 pm)

Replying to: tombenham (May 23, 2012 8:21 am)
Post an update if you can. I have a similar issue, recalled front sunroof leaks that were covered a while ago. But now rear moonroof leaks causing electrical problems costing $1200+ . Happening again after 5 months? Hoping I'll get more than 5 months.

#209 of 332 Re: GMC Acadia Leak [domp] by duvill

May 30, 2012 (10:51 am)

Replying to: domp (May 23, 2012 2:16 pm)
My 2007 Acadia has been in service 8 or more times for this same type of leak. The dealer has been very accomodating asides from not being able to fix the problem. I can't understand how they can keep it under the shower and run it through the car wash multiple times and not recreate the leak. Then I get it back and it leaks after the first minor rain. It leaks through the airbags, lights, seatbelts, tv and anywhere else it can find. I paid for the repair the first time and ever since they have given us a rental and tried to repair it free of charge. I finally spoke to the service manager and asked him when they are going to throw in the towel and admit that they can't fix it. He spoke to GM and they said that they would take $3000 off the purchase of a new vehicle. Not sure what they would give me for a trade. I think they should buy back the vehicle, but they won't because there are too many miles.

#210 of 332 Re: GMC Acadia Leak [duvill] by ladyraczee

May 30, 2012 (1:12 pm)

Replying to: duvill (May 30, 2012 10:51 am)
This is a real serious problem!!! I recently bought a 2008 Acadia in November 2011. I am sorry to say that I too am experience not just a leak this is running water. I didn't realize what the horrible smell that we were smelling in April, the smell of horrible eggs, and mildew. The bad part is I have started having terrible asthma attacks. Well this is because there is mildew under the carpet in the front driver and passengers side. I am now suffering with a terrible sinus infection and have had constant asthma attacks from the fact that it keeps raining in my vehicle. We have cleaned the mold taken it to the shop and they told us that the problem was fixed, I am contantly itching and feeling sick when I get in the vehicle. due to my health and these people are telling me that they will try to see what they can do. I have called a lawyer and I am also going to call 7 on your side. I have my doctors letters and pictures of the mold and water. I mean business and GMC is going to have to do something about this problem. I have also printed every site which talks about the leak including this one dated back from Aug 2009.

#211 of 332 Re: GMC Acadia Leak [duvill] by gmcustsvcsarah

May 31, 2012 (5:51 am)

Replying to: duvill (May 30, 2012 10:51 am)
Good morning duvill,
 
I'm glad to hear that your dealership has been so accommodating through this process, but I'm sorry that you have had to go in multiple times to try and resolve the leaking concern to no avail. It looks as though a very good offer has already been made to you, but if you would like for us to check into this further we can be reached at socialmediagm.com
 
All the best,
Sarah
GM Customer Service

#212 of 332 Re: GMC Acadia Leak [ladyraczee] by frzdawn

May 31, 2012 (6:44 am)

Replying to: ladyraczee (May 30, 2012 1:12 pm)
ok so i purchased this acradia feb 1st its been in the shop many times every 2 weeks cannot make it through a month with out issuses it has been in the shop for engine issue ( care still running with no key for about 3 mins at a time) brakes, water leaks through the dash board a few times, steering issues and lastly this weekend i planned my sons birthday party out of town all set to go get on the highway and my lovely arcadia decided to quit on us it was 90 degrees out my baby is 9 months old we were on the side of the highway for 3 hours ridiculous i love my truck but it is very unsafe unreliable ... 4 year loan and i dont think the truck will make it throgh the loan GMC has to do better this was a rip off the truck is very pretty to look at but that wont take you far ....... sucks currently truck is at the dealer waiting in line to get serviced ....7 days so far

#213 of 332 Re: GMC Acadia Leak [frzdawn] by gmcustsvcsarah

May 31, 2012 (8:02 am)

Replying to: frzdawn (May 31, 2012 6:44 am)
frzdawn,
I'm sorry that your new Acadia has been having so many difficulties between the water leaks, steering issues, and vehicle shut down. I hope that everything goes well with the dealership today, and if we can look into this further please email the following information to us at socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
 
Kind regards,
Sarah
GM Customer Service

#214 of 332 Re: GMC Acadia Leak [gmcustsvcsarah] by chivo1974

Jun 02, 2012 (7:54 pm)

Replying to: gmcustsvcsarah (May 31, 2012 8:02 am)
I had a 2007 GMC ACADIA with sunroof leaking troubles and after useless service at the dealer and useless help from GM customer service, I trade for a new 2011 and NOT SUNROOF. Customer service call me back almost 3 month after I called them to ask me what was the status in the car, the dealer did not want to take the car no more for repair, they even paid and ouside contractor and they couldnt fixed. If you have the money GET RID OF THE CAR. Dealer City Buick, Toronto, Canada

#215 of 332 Re: GMC Acadia Leak [tombenham] by mgermaine

Jun 13, 2012 (7:10 am)

Replying to: tombenham (May 23, 2012 8:21 am)
I have a 5 month old 2012 Acadia that has leaked on me 3 times. First time they told me that the moisture build up on the window, on the inside, is normal! Really? Great feature. Leaked a second time through sun roof and from the parking brake, again they found nothing. Today a rush of water, that i was able to hear, came pouring in through the moon roof in the back and down the side walls, building up in the lens covers of the ceiling lights, my sun roof, my drivers side sun visor. I have had it with this 5 month vehicle. GMC says they have no reports of this in the 2012 model. Lucky me, im the first

Messages Page 22 of 34

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