Last post on Jun 17, 2013 at 10:08 AM
You are in the GMC Acadia
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GMC Acadia, SUV
#193 of 338 2008 Leaking Acadia in Italy
May 14, 2012 (11:02 am)
I have a 2008 Acadia that is leaking from everywhere. When I lived in Virginia I took it to the dealer about 4 times just for them to tell me they couldn't find a leak. I now live in Italy and brought the Acadia with me. Unfortunately there isn't a dealer here so now I'm stuck with a leaking car. Very disheartening to spend so much on a new car and have nothing but issues with it. We move back to the states next year however I'm afraid by then the entire inside is going to be dry-rot. I'm really hoping GMC doesn't give me any issues when I ask to have the entire inside of my car replaced being that this is an existing problem that they never fixed. I still have all my paperwork where they claim there wasn't a leak to prove it was existing. Why wouldn't GMC recall all these cars and fix the problem??...We paid 42k for a car that smells like mildew every time you get in it.
#194 of 338 Re: 2008 Leaking Acadia in Italy [casjvs]
May 14, 2012 (11:42 am)
I'm so sorry that you're experiencing this leaking concern while abroad! I am not sure of a direction at the moment, but we would be happy to look into this further if you wanted to email the following information to socialmediagm.com: Your name, phone and address, the last 8 of your VIN and current mileage, the name of the dealership here in the states that you worked with and any information about visits for the leaking that you can recall.
GM Customer Service
#195 of 338 Re: 2008 Leaking Acadia in Italy [casjvs]
May 14, 2012 (12:10 pm)
Might want to check out the Saturn Outlook forum as well (also Buick Enclave and the Chevy Traverse).
A bunch of us are having the same issues - and then some - and getting no help.
Dry-rot and mildew may be just the beginning.
#196 of 338 2007 GMC ACADIA LEAKED SINCE 2007
May 15, 2012 (3:26 am)
I am posting because I too have had all of these same problems, even just last week. Water stains are on the headliner just above the airbag plaque, water can be seen just dripping from this spot, as well as the air bag signs just behind the first row seats and from the rear light casing and third row seat belts. Over the years the seatbelts have been soaked to the point of dripping water on the leather seats. I had asked the dealership in the past about recalls and had been told there has been no issues. Until I found this post, I was thinking I got the only defect. I love my acadia, but it smells like mold now, leaks and has the water stains, and now my electrical items are being affected. I never put two and two together, but now I am wondering if my children when sitting in the third row for long periods of time, feel nauseaus is because of mold!! I have three little ones, and my daughter has had sinus issues and stomach aches for the past 5 years, hmmm. She is even scheduled for surgery on her adenoids to try and fix this problem next week. The middle row window won't roll back up. My rear windshield wiper goes on and off randomly in the off position. What can I do. I just paid my car off and love the size features and color, but I can't face another rainy day! Please help!
#197 of 338 Re: 2007 GMC ACADIA LEAKED SINCE 2007 [karinabeena]
May 15, 2012 (6:20 am)
I'm sorry that the Acadia you love otherwise has leaking issues. If we can look into this further with you, please send the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership along with any recent/upcoming appointment details.
All the best,
GM Customer Service
#198 of 338 Re: 2007 GMC ACADIA LEAKED SINCE 2007 [karinabeena]
May 15, 2012 (8:38 am)
Just want to clarify, the middle row window will roll back up when I use the driver controls, just not the passenger middle row controls. The water issues are not from an open window. My windows stay up almost always, its Florida, a/c is the only way to go!
#199 of 338 Re: 2007 GMC ACADIA LEAKED SINCE 2007 [karinabeena]
May 15, 2012 (11:14 am)
Out of curiosity, do you have the sunroof/moonroof combination? That's where my Outlook leaks were supposedly coming from. I think the front sunroof leaks were covered by a recall or a warranty. If you don't have the sunroof/moonroof, perhaps I should be keeping an eye out elsewhere for leaks as well.
Good point regarding the mold - my kids get exceptionally nauseaus in this car as well.
Might want to keep an eye out on the Saturn Outlook, Buick Enclave, and Chevy Traverse forums as well. We all seem to have the same problems often around the same mileage points. Good luck.
#200 of 338 Re: 2007 GMC ACADIA LEAKED SINCE 2007 [domp]
May 15, 2012 (12:24 pm)
Yes we have a moonroof sunroof combo, my husband was against these from the beginning.
#201 of 338 GMC ACADIA SUNROOF LEAKS!!
May 22, 2012 (8:00 am)
Hi! I apologize upfront for the length of this, but, promise it may help if you have this problem and take the time to read it! Unfortunately, I too have had similar experiences with GMC as many of you. Mine also includes major transmission problems that fortunately happened while under warranty and GMC had to repair it (honestly, I am still having some issues there too, but, can't put my finger on exactly what to tell GMC is happening). Anyway, I have not experienced any assistance with the water leak. When I first discovered mine, the dealership directed me to have the drain tubes cleared, which I did for a minimal cost of just under $100. This, however, did not fix the problem. Yesterday, I again went to the "sunroof drain fixer" named Bobby, who informed me there is no clogged drain and that this is a common problem for the Acadia, including new models. He also advised me to google Acadia Leaks (which, of course, I did), to see how rampant the problem is. Further, Bobby stated that he has volunteered to drive a vehicle and try to discover the problem, but dealerships or GMC would not agree to allow it. Bobby, the "drain fixer" said that in his opinion, the sunroofs are too small for the openings as he pointed out to me that if you look below the headliner around the sunroof, you can see sunlight coming through in both the front and back of mine. He said that he has at times adjusted them and helped with the problem, but, as mine is in both front and back, an adjustment would only increase the opening at one side if he adjusted it forward or backwards. I immediately contacted the dealership where purchased. I was advised they were backed up and with 87,000 miles on the car, they did not know if they could do anything to help. I advised them, I would be there shortly and like to speak with the service manager. Next, I took my car to a very reputable automotive upholstery shop known for installing sunroofs and everything else that can be done to a vehicle. After spending an hour running water on my car to find the cause of the leak, it was the owner's opinion that the leak is created when the water comes in and is not fully being directed into the drain tube. The tube is clear, but, for some reason, much of the water is spreading throughout the headliner and thus running down the window support rather than going in the sunroof drain tube. He said a wider gasket surrounding the sunroof MIGHT solve the problem, but, could not say for sure (the dealerships have a bulletin regarding this repair!). He further advised me that if the water is not removed from under the carpet immediately, I would not be able to stay in the car within 3 days, as it would mold, mildew, and smell of rotten eggs. My next stop was Doug Henry Chevrolet/GMC in Tarboro, NC where I purchased the vehicle. I spoke with a repairman and the Service Manager, who advised me that the sunroof is not designed to be waterproof when he shined a flashlight over the sunroof and saw where sunlight (and thus rainwater) comes through. The Service Manager said he would contact the GMC Representative and see if he could get approval to correct the problem at their expense. He also advised me to pull my owner's manual that has an 800 customer service phone number in it and call them as a customer can sometimes be more successful with the request. He then phoned me this morning and advised that he contacted GMC Rep. Cary Studley, who would not agree to repair my car. The service mgr. said he told the rep. that there has been a bulletin issued to dealerships advising that if there is an issue with the gasket around the sunroof, they should take care of the problem. He further advised the rep. that my family, including my husband, myself, and 3 sons, have owned nothing but a GMC/Chev. products (mostly brand new) for the last 20 years, including many Suburbans, Denalis, Tahoes, Trucks, and an Avalanche. We currently own a Tahoe, Avalanche, Z71 Truck, and the infamous Acadia (first time with this one!). I was told the rep. stated that he still would not help as the car is out of warranty with 87,000 miles on it. I plan to call the GMC Representative, Cary Studley at that 800 number, in just a few minutes to further plea with him to fix my vehicle. If he still refuses, I have been advised to call the DMV, who apparently can assist me with the problem and may even posess the power to fine companies if they find they are found to be responsible for malfunctions they neglect to fix. I don't know this to be a fact, but, am surely going to explore it as well as Better Business Bureau and any other organization that I find may be of help, including news programs and an attorney, if necessary. According to what I have seen on the internet from other Acadia owners and been told, this appears to be a widespread, well known problem (or defect that should probably be recalled) that definitely was not disclosed to me upon purchase. This is the first previously owned vehicle I have bought for myself in over 20 years. After wrecking my 2005 Denali, I needed a vehicle fast, saw this, liked it, and, knowing the success we have had with GMC/Chev. vehichles, did not hesitate to make the purchase. I plan to find out who the original owner is and ask why they chose to trade it with only about 20,000 miles on it. I suspect I know what that answer will be. Best of luck to all out there who are dealing with this problem!!! Pursue a remedy! I certainly am!!!
#202 of 338 Re: GMC ACADIA SUNROOF LEAKS!! [queenladine]
May 22, 2012 (8:22 am)
Please post an update if you make any progress. I'm in the same situation. No help from customer service or the dealer.
I really hope they'll own up to this defect, resolve the issue, issue a recall, and hopefully restore some confidence in GM and restore some resale value in these cars.