Last post on May 20, 2013 at 1:51 PM
You are in the GMC Acadia
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GMC Acadia, SUV
#150 of 332 Re: Major water leaks in 2011 GMC Acadia Denali [gmcustsvcsarah]
Dec 04, 2011 (9:43 pm)
Help! I am having the same water leak problems. Bought mine used about 6 months ago or so and about a month after I got it it started leaking above the driver side door soaking the headliner. Last week I took it to a dealer and they said the drain tubes had come off on the front sunroof but that they fixed it. Well while at Church today it started raining so the first thing I did when I got out to the car was look to see if it was leaking. Well everything was dry and I was so happy, but that didn't last long. By the time I got back to the house it was leaking in the same sopt, but actually worse that it was orginally. To top it off, I looked in the rear view mirrror and there was water dripping out of the back up sensor light and the interior dome light above the third row which it has never leaked here before so apparaently all the dealship did was make things worse. I am so mad! Spent alot of money on this vehicle and it leaks like crazy. I guess I am taking it back to the dealership tomorrow because its leaking so much that I am afraid to drive it. In this forum, these GM Customer Service reps are asking folks to send them there info. Why have they not told us what the actual problem is? I mean come on, I have read thousands of complaints with the same exact issue. What needs to happen to get this fixed???? Hey GM Customer Service Rep, what do I need to do? I am taking mine back to the dealership tomorrow. Can you get a Customer Assistance case going for me?
#151 of 332 Re: leaking roof and dealing with the problem after [lilyy]
Dec 05, 2011 (9:18 am)
Did you ever open any Service Requests with Customer Service? Please email those to us, and we'll look into this further to see if there's anything we can assist with.
GM Customer Service
#152 of 332 Re: Major water leaks in 2011 GMC Acadia Denali [cbrown2008]
Dec 05, 2011 (9:23 am)
We are more than willing to get a Customer Assistance case set up for you. Please email us some more details, including your name and username, the last 8 digits of your VIN, current mileage on your vehicle, the name of your involved dealership, and the details of the visit(s) you have made to address this concern.
Thank you for your patience and willingness to work with us,
GM Customer Service
#153 of 332 Re: Major water leaks in 2011 GMC Acadia Denali [sparky_12]
Dec 05, 2011 (11:05 am)
Looking forward to hearing how the repair holds up.
GM Customer Service
#154 of 332 Re: Sad news from the (wet) Northeast [guy559]
Dec 06, 2011 (5:49 am)
I noticed your duty station is Rhode Island. I assume your here at Newport with me. If so. Look me up in global E-mail. So we can discuss the Acadia issues. I just purchased in November a 2011 SLT2. Richard.j.Glenn
#155 of 332 Re: Scream or Cry [sadowneroh]
Dec 06, 2011 (6:01 am)
My 2011 just returned from the dealer, who found nothing wrong with the vehicle. I was told by the service department that I will have to accept the poor gas mileage of 12 mpg and that the black exhaust is normal.
As I have mention in a previous post on Edmunds. The dealer can't fix something that has an inherent design flaw. This is demonstrated by the fact that no error codes show up when the service technician does a scan. As far as the technician is concerned, everything is operating satisfactorily. Until GM recognizes and task there engineering group to research the issue nothing will be done. Accept customer service collecting data and archiving said data. This is truly a sad issue, when a customer is paying upwards of $50,000 dollars for a vehicle that does not performed per the advertize specification (gas mileage). This is truly fraudulent and deceitful advertizing to the consumer. I expect GM to be very slow if ever to acknowledge and rectify the issue. It will cost too much money. Apparently GM would rather gamble that this issue will not affect future sales of Acadia's. Had I read this Edmunds blog, I would have never purchase the vehicle. This issue is, you can probably guess is for poor gas milage. have been able to get the news media attention on the multiple Acadia issues?
#156 of 332 Re: Water leaks [guy559]
Dec 06, 2011 (6:16 am)
Guy, good morning and to all who are having water leaks. During the repair process for the leaking moonroofs is the headliner being replaced? if the headliner is not replaced, expect serious mold and mildew issues shortly. This will have a great effect on people with any type of respiratory and or allergy issues.
#158 of 332 Acadia water leaks, electrical & air bag problems
Dec 23, 2011 (7:36 am)
I am on active duty in the US Army. While attending my officer advance course at Ft Lee Virginia, I purchased a new 2007 GMC Acadia VIN# 1GKER33737J151915 from a GMC dealership nearby. After the course, I served a year at Ft Bragg, NC. While at Ft Bragg, my vehicle was serviced by a GMC service center in Fayetteville twice for recalls, one recall was to fix a defect in the sun roof that was causing water leaks. I had the vehicle serviced in 09 while the vehicle was still under warranty just before shipping this vehicle to South Korea for a two year military assignment. During the last service, I identified some electrical issues. Soon after my arrival in Korea, more electrical issues developed along with mystery water leaks that were saturating the carpet and causing mold to grow inside the vehicle. Turns out there is no certified GM service center in all of South Korea so I had to live with the leaks and electrical problems. Finally after about a year, I had a minor accident where my tire hit a guard rail at a low rate of speed. All the air bags deployed but there was no other damage to the vehicle. At this point I quit using the vehicle for the second year because it had no air bags, the seat belts didnít work, the AC and heater didnít work, the left blinker didnít work, the engine would not shut off with the key, the battery box behind the passenger seat kept flooding with water and I had to disconnect a battery cable every time I parked the car to keep the battery from dying. I ended up buying a old clunker to get around my final year. I am now stationed at Ft Carson, Colorado and have shipped the vehicle back to the USA. I am now trying to resolve all these issues with a local GM service center in Colorado Springs and am being told that the vehicle is basically totaled but since it is now out of warranty, I am stuck. I now owe $12,000 on a really good looking vehicle that I cannot use. I am now in contact with GM customer service, we will see if they are willing to do the right thing.
#159 of 332 Re: Acadia water leaks, electrical & air bag problems [dg79]
Dec 23, 2011 (8:15 am)
Thank you for your service to our country, dg79. You, and the sacrifices you have made, are very appreciated!
Using your VIN, I looked into your service request and see that your agent is scheduled to call your dealership today (just as an update on the progress of your request).
Happy Holidays, and welcome home,
GM Customer Service