Last post on Jun 17, 2013 at 10:08 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
#128 of 338 Re: Please Help I'm driving a boat! [awatters]
Nov 21, 2011 (3:23 pm)
awatters, we too are having the same problem. We actually had water literally POUR down on the steering wheel and down the inside side of our windshield. We were in complete SHOCK! We are completely beside ourselves. To be completely honest I have read leak after leak problems for these GMC Acadias (ours is a 2008 that we just purchased the end of June) that I believe it is time to go public! Something has to be done! This is not right that so many buyers have purchased these EXPENSIVE vehicles to have them be a lemon! Can you click on my user name and see if you can access my email to private email me?
#129 of 338 Re: Please Help I'm driving a boat! [momof3boys28]
Nov 22, 2011 (10:06 am)
I apologize for your frustrations. Can you please email me directly with your VIN, current mileage, involved dealer, and complete contact information? Have you spoke with GM Customer Assistance? I look forward to hearing from you.
GM Customer Service
#130 of 338 Re: Please Help I'm driving a boat! [gmcustsvc]
Nov 22, 2011 (11:42 am)
I called yesterday and I'm working with Norma. The left side above the driver door is completely soaked today! I have taken pics the 1st is the driver side and the 2nd is the passenger side. I will be filming the leaks out the air bags and the 1/2 a cup or so that pours straight down on the dash & inside of the windshield.
The dealership can't get my car in until Monday. I took it by there today to show them these leaks. The service receptionist was SHOCKED and the service guy was as well. We will speak with Norma on Monday, but this is not something that we believe we should have to pay out of our pockets. If it does come down to that we will get an attorney involved. We are beyond frustrated Christina. This MADDENING! This is just down right WRONG! My husband has a manufacturing business and if his products are not right, he has to man up and fix the mistake out of his business pockets or issue a refund. We hope to have this problem fixed asap.
#131 of 338 Water Leak from day 90 of ownership
Nov 23, 2011 (10:43 am)
Now I have more issues...and of course, should've just returned the car but dealership owners are so good at promising stuff to get you back in a car that they should be running our country - oh wait, politicians and car salesmen are the same breed - so they basically are!
GMC - I've never been so disappointed with something in my life! I absolutely love my 08 acadia, bought it on 12.31.07 and actually took it from the dealership's owner (his stuff was all in the car) and probably referred at least 30 people to them to purchase a new Acadia because I loved it so much! In just 3 short months my family got into my car, and drove out our driveway - my two boys in the back screamed they were just soaked! This is the start of a horrible nightmare that is still going on right now. Fast forward a few years, and over 6 times of being in the Service department, running the shower on it 5 times to locate the leak, and now other issues.....water runs out of the airbag location over my steering wheel, seat belt assemblies throughout the car, dash, carpets soaked, interior fuse box, and yes, my car looks like its been taken apart numerous times with all the scratches, seat lumbar knob missing, terrible spacing/stretching in the headliner, dash was removed and not set back properly- I am so devastated! Very regretful that I didn't just give it back to them after the first so-called repair didn't work - 6 months after purchasing! GMC did pay for one month of my payments because it was in the shop 3.5 weeks of an entire month.... WOW such a big help!
Now, I have ignition problem that they say I have to pay $1400 to repair, and its not because of the water leak - its a fuse block short! Well, wouldn't I have experienced something other than my car still running after the key has been removed from the ignition???? REALLY! Oh, and not to mention that during one of the attempts to repair my water leak, someone must have screwed up my evaporator coil under my dash because I've had to place $100 worth of Freon into my AC system 4 times this summer and 6 times total last year. Its another $1500 to fix that error that shouldn't be there!
Lemon law in GA is very strict, and was recently changed...I truly just want GMC to buy my car back or fix it! I do love this car, unfortunately I strongly dislike the service dept and dealership that sold it to me! I certainly hate to be such a dissatisfied LOYAL GMC/Chevroley customer but somebody needs to step up with all this and make it right!!!! GMC - do we really have to go PUBLIC with this water leak - like you need any more bad publicity when you're trying to make your come-back or REBOUND????
#132 of 338 Re: Water Leak from day 90 of ownership [bevdarien]
Nov 23, 2011 (11:03 am)
I feel your pain. I had my car in the shop 10 times in the month of Oct. We did get our situation remedied and got a new car out of it. Ask your dealer to contact the rep that works with their store. Once the rep got involved, the problem was handled the way GM would have want it to be.
#133 of 338 Re: Water Leak from day 90 of ownership [bevdarien]
Nov 23, 2011 (11:45 am)
After reading your post, I completely understand why you are frustrated. Have you already been working with Customer Assistance through these repairs?
GM Customer Service
#134 of 338 Re: Water Leak from day 90 of ownership [bevdarien]
Nov 23, 2011 (3:05 pm)
I SO feel your frustration, anger, dismay, etc. I can't get my car in until Monday, but I'm DONE! I'm seriously ready to drive this LEMON off a cliff! We got in our car today to have the complete headliner soaked! I picked my son up from school and when I turned of the car & took the key out it kept running...did this 3x in a row. My husband had replaced the battery on Monday from the car doing the same thing last week. I aboslutely LOVED this car when we purchased it in June...I ABSOLUTELY HATE it now!!! I'm purposely telling anyone who will listen (grocery clerks, friends, Facebook, relatives, parents from our children's school, etc.) When I picked up my son today from school. I just had to laugh when I backed out and water poured down on him from the visor. My left foot got soaked as well. My son said "why are you laughing?" I said, I didn't laugh I would scream.
I'm looking into a class action lawsuit. Would you be interested in coming along the side of us? I'm sorry, but this truly is NOT RIGHT!! Something HAS to be done and we are willing to be the forerunners to begin something!
#135 of 338 Re: Water Leak from day 90 of ownership [aliciaashook]
Nov 23, 2011 (3:07 pm)
Is there away that we can exchange contact information? We would like to know how you received your new car out of it? Thanks for any help!
From a very frustrated Acadia owner.
#136 of 338 Re: Water Leak from day 90 of ownership [momof3boys28]
by Stever@Edmunds HOST
Nov 23, 2011 (3:19 pm)
If you mark your email "public" in your Profile, other members can click your member name and get your contact info.
#137 of 338 Re: Please Help I'm driving a boat! [momof3boys28]
Nov 25, 2011 (5:44 am)
Please keep me posted on your progress. Please feel free to email me directly. I look forward to hearing from you.
GM Customer Service