Last post on May 06, 2013 at 8:02 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
#321 of 330 Re: Hoping nobody gets killed [acadiamom209]
Apr 16, 2013 (7:14 pm)
Sorry to hear that you got ripped off just like we are getting ripped off by GM...they blamed us for the waterleak and daily my husband has been trying to get them on the phone to ask them to put their claim in writing and we hear nothing. Crickets. If anyone else out there has this problem. Please ask GM to put everything in writing and also use this link to file a complaint with the NHTSA...https://www-odi.nhtsa.dot.gov/ivoq/
Apr 23, 2013 (9:22 pm)
So we are still dealing with GM who keeps insisting that my insurance company is going to cover the costs of the repairs that need to be done on my still not running vehicle. (Our insurance company has not agreed to this.) I'm so glad that a company who posted a $7.6 billion profit in 2011 (after we bailed them out) can't pay for my $6000 repair bill that their clearly defective design caused, but expects my insurance company to do so which is why rates are high. Well, the good news is that I'm not going to drop this that easily...I've contacted all of my state representatives and have had names for lawyers given to me and also both senators. One senator's office contacted me today and asked for more information because they are happy to get in touch with the Iowa Attorney General for me. Glad to see my tax dollars at work. I've asked GM to send me a letter stating that while sunroof maintenance is indeed not documented (they admitted this on the phone), it is implied. If they feel comfortable enough stating this to me, then they should be perfectly okay with sending me a letter stating the same thing. Interestingly enough, they know this is an on-going problem but refuse to send out any sort of notification letting us know that the tubes need to be maintained...evidently their lack of communication means it is "implied".
#323 of 330 2012 Acadia with a water leak
Apr 25, 2013 (12:00 pm)
I bought a 2012 "gently used" Acadia last dec 2012 (in the middle of a long Alaskan winter) with 12,000 miles on it. Well, it's April now and I took my Acadia in for it's 1st car wash. As I was slowly exiting the car wash, I could hear water swooshing from somewhere under the dashboard. As I accelerated out of the parking lot, water POURED out onto the driver and passenger side floor boards. WTHeck! It happened again when I went through a huge puddle the other day! Where is this leak? I called our local GMC dealership and they said that they have never heard of this before.....ugh! What do I tell them? I really love my Acadia but I'm ready to dump it and run! Any help would be greatly appreciated! Thanks!
#324 of 330 Re: 2012 Acadia with a water leak [cheechcat]
Apr 25, 2013 (3:23 pm)
Wow, I'm so sorry that you had to experience that with your vehicle. I really want to try and help you with this situation. Could you please send your full name, address, VIN, and the dealer you've been working with to socialmediagm.com ATTN: Amber. I look forward to speaking with you.
GM Customer Care
#325 of 330 2013 GMC Acadia SLE2 - Leakage!
Apr 29, 2013 (1:55 pm)
So, I have a brand spanking new GMC Acadia. As I left for work this morning, i noticed a watery sound in the interior of my vehicle. It had been raining all night and as I looked to my right, I noticed a small stream of water coming from behind the glove box. Let's say I'm disappointed. Especially doing all the reading I have over the last hour. This seems to be an ongoing issue that has not been resolved.
The only thing I've noticed that is different in my case is that I do NOT have a sunroof. So it can't possibly be that issue.
I have an appointment with my dealership on Wednesday and I'm hoping it will be resolved quickly. I didn't just spend a huge amount of money on a car for it not to work as it should!
#326 of 330 Re: 2013 GMC Acadia SLE2 - Leakage! [byatchette]
Apr 29, 2013 (8:44 pm)
Please keep me updated once you've visited the dealership. We are here if you have any further questions or concerns.
GM Customer Care
#327 of 330 Re: GMC Acadia Water Leak [alishajim]
Apr 30, 2013 (10:42 am)
I purchased my Acadia new in2008. It has about 40K miles on it now and has garage kept since day one.....therefore the leakage issue didn't become apparent to me or my husband until the recent torrential rains we had a few weeks ago in Chicago. Over the years I did notice a nasty dirty gym shoe smell in the car after parking it outside for a few hours when it was raining out or driving in the rain, but after awhile the smell would stop....probably because it had the time to dry out in the garage. I also would notice some "glitches" at different times, like when the radio wouldn't turn on or when I couldn't tune the radio in properly....again happened only a few times then stopped. When i took it in for the windshield wiper recall I made mention of this event....but they said nothing was wrong.....I would also at various times over the years see the engine light go on and then off, but thought it was the gas cap since the trailblazer i owned prior to this would do the same thing......I also experienced the air-bag not registering with an adult in the passenger seat but again.....it seemed to stop. I also had the security camera go black on me just a few months back.....but once again it corrected. Again after looking back at the times these little 'glitches' occurred it was only AFTER the car had been outside in the rain for a few hours or driven in heavy rain.... Now my car is in the shop because it would not start last week, it took forever to jump and when you took the key out of the ignition the car continued to run for several minutes.....The dealer just told my husband the leak was caused from clogged tubes in the sunroof and was because of the recent flooding rains in Chicago.....SERIOUSLY??? When my son last drove the car the day before we took it in he said water was pouring on to the dashboard from the windshield. Stupid me.....just a few days before the car wouldn't start for the FIRST time i felt a drip coming from the sunroof....and i thought it was because it had not been closed properly, I blamed my son thinking he had opened it....So now after all of these little events were put together I am sure that they were ALL caused by a leak that went unnoticed because I kept it in the garage 99.9% of the time.This leaking has been going on from the get go....only I didn't KNOW ABOUT IT BECAUSE A RE-CALL was not issued to the Owners only a technical bulletin to the dealers. We are presently looking at a 1500 charge to fix the tubes... because the extended warranty ran out..... Additionaly I have also had problems with a grinding sound in the steering when turning slowly to the right....I also have a knocking sound coming from the undercarriage on the passenger side....as well as a squeaking groaning sound in the steering wheel itself. I did report the grinding/popping when turning slowly noise when it was in for a re-call but again the dealer said "no problem ma'am" The knocking squeaking noise is recent and guess what the guys at the GMC service said they didn't hear it or the knocking sound in the undercarriage. Seems to me I bought a lemon and because I took care of the car....regular oil changes....drought last summer.....garage kept....low miles....I didn't become fully aware of the LEAKING until this year!....and now I am being flat out lied to about it. After reading this site I am starting to understand just how lucky I am that my steering didn't go out on me....or something else even worse!. Sadly even if the repairs are successful I am wondering what ELSE will happen as my car takes on more mileage....I will never feel safe driving this car again....and GOD forbid my kids will never drive it. I don't know what to do.... Looks like Ford or foreign will be in my future. My dad is rolling in his grave as I say this ....he worked for GM(pontiac,buick,chevy,cadillac) as a salesman his entire life, and my husband an I have only owned GM'S because if that They used to be good cars with reputible service and timely recalls It's a shame what the Government takeover has done to them ....it's sad really sad.
#328 of 330 Sunroof drain??? Really???
May 02, 2013 (4:23 pm)
So I just picked up my vehicle and this is what the report said from the service technician: "using document 2689702 found that the sunroof drain hose was draining water and the hose was not clogged or kinked, found that it was letting water into the cab, ordered sealant."
So why is this same problem happening to people without sunroofs? Also, why would a leak up at the sunroof leak show up under the dash and drain onto the floor boards in front?
I really hope this solves the problem. They are calling me when the sealant comes in so that they can attempt to fix this problem
#329 of 330 Re: Well, my turn to take a bath (Day 1) [lovecg]
May 02, 2013 (5:39 pm)
I have been having issue with leaking on the sides of the moon roof. It happened once last summer. We have had the car since new in 08. We love it. The leak was just thought to be a fluke. However with all the rain we have had in the Midwest this year the water pours in through the rear done light. I did what any good consumer does, took to the forums. I did not find the answer I wanted so I took the matter in my own hands. I went to Auto Zone. And bought a product called, Flowable Silicon Windshield & Glass Sealant made by Permatex. It cost $4.99. I got the ladder out and on a sunny morning applied the entire tube all around the sun roof. The directions state let dry for 1 hour. It is fully cured in 24 hrs. The rains came back today and no leaks! Go buy this product! ">link title
#330 of 330 I bet they are sorry.......
May 06, 2013 (8:02 pm)
Let me guess--- I bet Amber from GM customer service is really sorry that your expensive Acadia leaks water like a sieve.