Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#2283 of 2371 Re: 2010 equinox engine problems [brianb6]
Oct 11, 2013 (2:34 pm)
They only did half the job! ---- Did you have a "high pressure fuel pump" that leaked raw gasoline into your engine oil that destroyed your timing chain assembly? ----- Once you lost the "lubricating quality of the oil," due to gasoline in the engine crankcase, this condition damaged the cylinder walls, piston rings and main bearings. ----- Your engine became an oil pumper. ---- Oil was pouring through the maine bearings and splashing on the cylinder walls. ---- The damaged rings and cylinder walls could not control the excess oil and the PCV system was over loaded with wet oil fumes. ----- YOU WERE BURNING OIL! ---- The question is; ---- does GM and the dealer really care about the customer base? --- Only YOU can answer that question since YOU were the recipient of the customer service from the dealership. ------ I have a 2010 Chevrolet Vehicle and a 2007 Toyota vehicle, and I have been following the situation of the Equinox. From a customer's relations point of view, GM has DROPPED THE BALL BIG TIME! While I like my current 2.4 Malibu, I do not think that I would purchase another GM vehicle when it comes time to replace the Chevrolet. This might change "if" I see some "positive customer relations" coming out of GM with regards to this issue. I almost purchased an Equinox in 2010! ---- THANK GOD I DID NOT MAKE THAT MISTAKE! ---- If I had one of these vehicles I would have magnetic sighs on the vehicle describing the quality of "my vehicle," and the lack of professional service. --- (Not all Equinox vehicles, but just my vehicle!) ---- I would park my vehicle in VERY public places so as to get maximum exposure. ----- I believe that a customer has the right to expect a high quality product for his / her hard earned money. If something happens to the product, and the vehicle has been properly maintained and is under warranty, the manufacturer has the obligation to repair the vehicle in a professional manner. --- No patch work! ----- Just some thoughts to consider. ----- Please be advised that I am NOT giving any advice, but rather I am just sharing ideas. ------ Every owner must make up their own mind! ----- Dwayne
#2284 of 2371 Re: 2010 equinox engine problems [lincris08]
Oct 12, 2013 (5:58 am)
No, they didn't. They finally had to replace my engine. We had to change dealers twice to get a decent service department.
#2285 of 2371 Re: 2010 equinox engine problems [lsb1955]
Oct 12, 2013 (1:43 pm)
The important questions are; -----"Why does a customer have to take their vehicle to two (2) dealers to get a vehicle repaired under warranty?"---- "Doesn't GM see something wrong with this picture?" ----- I guess not! ---- Dwayne
#2286 of 2371 Re: 2010 equinox engine problems [djm2]
Oct 12, 2013 (6:05 pm)
I took the equinox back to the dealer on Friday afternoon and was able to speak with the customer service manager. He looked my car over and ran it through the paces. Ran it through the rpm's and said the engine was still exhibiting too much bottom end engine noise. He said even though they replaced the pistons, rings, timing chain, and water pump that the engine was still messed up. I politely requested to see/hear/feel a brand new 2014 equinox with the same engine and man what a difference from mine! The service manager said I need to call in first thing Monday and schedule an appointment to bring it back in. I told him about all the info I'd found online about peeps getting NEW engines put in instead of a rebuild. I told him that is what I wanted since this would mark the 2nd time they would try the rebuild. He told me he would sign off on it but that it was ultimately up to GM. He said that is what my car needed. Then he said this, and I quote, " you didn't hear this from me but if I were you I'd try to blow the engine, drive the car like you stole it, that way GM wouldn't have a choice but to replace it." I told him that wasn't my agenda, I just want a car that is safe and reliable for my family. All in all my experience with the dealer has been positive I'm just frustrated that the car has been a total piece of crap since we purchased it, even though the car was GM certified it still has many issues that have yet to be fixed.
#2287 of 2371 Re: 2010 equinox engine problems [lincris08]
Oct 13, 2013 (5:25 am)
You have just proved my point about GM NOT being "proactive" with regards to this engine issue. ------ In you posting you stated that the Service Manage said: ---- "That he told you that he would sign off on a new engine but it was ultimately up to GM!" ----- So what the Service Manager is saying is that GM "picks" and "chooses" which customer gets a new engine. ----- QUESTIONs: ----- What is wrong with this picture? --- The defective fuel pump caused the engine damage. ---- Who manufactured the fuel pump? ---- ANSWER: ---- GM ----- The solution to the problem is a NEW engine supplied by GM! ---- Why does the "CUSTOMER," (who purchased the vehicle with their "hard earned money"), --- have to beg GM for a new engine? ----- How does this "process" build customer confidence in GM products? ---- How does this "delaying process" sell GM vehicles both in the present, and in the future? ------ If the customer "hung magnetic signs" on their vehicle, (describing the condition of their vehicle, and how they are being treated by GM,) ------ GM would probably be VERY annoyed, ---- but it is "OK" for GM to treat the customer base in less than a professional manner. ----- Any vehicle can have a problem, but what separates one manufacturer & dealer form another is the way the problem is handled. ----- GM is dropping the ball BIG TIME this issue. They should be turning a "negative" into a "positive" by demonstrating a professional concern for the customer base by replacing the defective engines without question. ----- Dwayne
#2288 of 2371 Letter from GM on my 2010 Equinox
Oct 13, 2013 (10:44 am)
It was first in the shop for gas in the oil. They fixed that. Then I got a engine light and they replaced the tensioner as per bulletin #PI#02020. They also replaced the water pump. I brought it in for the engine light which turned out to be the hose clamp on the air cleaner was off and and the engine was sucking dirty air. Nice. The hose clamp was not tightened. The service department didn't argue over who was going to pay for the repairs and gave us a new car to use while they fixed ours. They also replace the clutches in the transmission as that was slipping also. They knew something I didn't know at that point about the issues with this vehicle.
I just got a letter a couple of weeks ago from GM describing exactly what they fixed and said if I paid for any of it, they would reimburse me and they are giving an extra 20K miles warranty 10 yr, 120K warranty. So, GM is owning up to the problem but this car as been a problem. (LTZ) I thought Chevy had building engines down by now. The 4 cyl is plenty for the the car and it'll get 32 mpg on the hwy. I won't buy another Equinox but they probably got the bugs out by now. 2010 was there first year for the new style. I'm considering trading as I don't know what damage was done to the engine due to the gas in the oil and the hose being off the air cleaner.
It's been pretty much of a lemon. I've always bought Chevy or GMC's for the most part. The backup camera has gone on and off since we got it and every time I bring it in, it is working and they say, we can't fix it if it's not off when I bring it in. So it looks like it has total failed now with 45k on the car. I suspect they will not pay for it but there will be a fight as I brought it in twice while it was under warranty for the same issue.
Oh yea, the AC unit condenser failed and they changed that under warranty. So for 45K, this car is not doing well. When it works, it's a great car but I don't trust it anymore.
The dealer to their credit has been excellent, Ray Chevrolet, Abbeville, La.
#2289 of 2371 Re: 2010 Equinox Problems [wallyuwl]
Oct 13, 2013 (10:53 am)
My 2010 does the same thing. Probably normal although I just got it out of the shop for new clutches with 45K on it.
#2290 of 2371 Re: Letter from GM on my 2010 Equinox [marion_blair]
by Stever@Edmunds HOST
Oct 13, 2013 (10:55 am)
Please visit the Dealer Ratings and Reviews module here and write up a review on the dealer's service department.
#2291 of 2371 Re: Letter from GM on my 2010 Equinox [marion_blair]
Oct 14, 2013 (5:42 am)
After reading these postings about the Chevrolet Equinox, why would anyone ever consider purchasing an Equinox or any GM vehicle? ---- The word "Lemon" does not fully describe this line of vehicles. ----- I have almost 50,000 miles on my 2010 2.4 four cylinder Chevrolet Malibu, and I will be sure to dump this vehicle before I reach 100,000 miles when the extended warranty expires! ----- I just came back from a business road trip, and I did not use the Malibu, rather I used the 2007 XLE Camry with 83,000 + miles. ---- It performed flawlessly! ----- Even though I have a great servicing Chevrolet Dealer, and I enjoy driving my Malibu, this will be my last GM vehicle. ----- I depend on my vehicles for business, and I cannot take a chance on getting a "Lemon," and dealing with a manufacture that does not honor their warranty in a professional manner! ----- As a customer I expect professional / timely service. ---- I will share this story with all my business colleagues. ----- All the best to all the owners of this poorly designed vehicle. When the time is right for you, trade it in on a Toyota or a Honda. ----- Dwayne
#2292 of 2371 If you must buy an Equinox, Avoid 2010 models
Oct 14, 2013 (6:27 am)
This is a follow up posting from my June 11, 2013 post regarding the laundry list of problems I have had with my 2010 Chevrolet Equinox, AWD LT2, 2.4 L 4 cyl. engine. I will begin by saying that my husband and I purchased the vehicle for its excellent reported gas mileage, comfortable ride, and expected (excellent) reliability. We take long trips (800+ miles per trip) to visit family and needed a reliable car with good gas mileage, adequate space, and good handling ability in all weather. The Equinox seemed to fit the bill and was an excellent car through 47,000 miles. We followed good maintenance practices, changing the oil around 3500-4000 miles using the recommended durablend oil.
At just under 47,000 miles we began experiencing the engine problems cataloged repeatedly on this forum discussion (i.e., consuming oil, missing engine threatening to stall at low speeds and when idling, severe shaking of the car). At this point, the car was just over two years old. Since then we have had the drivetrain and air conditioning compressor replaced (47,000 miles), followed by a new engine when we began experiencing the same engine issues we had experienced earlier (62,000 miles), a blown windshield wiper transmission (67,000 miles), a temperature actuator went bad at 67,000 miles, a blown transmission left me stranded a couple of weeks ago at 77,000 miles, and the antifreeze smell I have noticed for the past 10,000 miles was finally identified as a radiator leak at our GM service center (they were not able to find the leak prior to the transmission visit).
I have been fortunate to work with an excellent GM service department in a small town. They have fought for my new engine and the recent transmission replacement all covered under the GM 5 year/100,000 mile warranty. They have provided me a rental car for each major repair (each taking 6 - 18 days). I also worked with GM Customer Service to receive a 60,000 extended warranty on the new engine (not offered up front upon receiving the engine). After many letters to GM all the way up the chain to the CEO and talking with no less than four customer service (CS) representatives, each stating they were higher up the food chain than the previous CS rep, I received the option for a $5000.00 customer appreciation credit toward a new GM vehicle. I received this prior to the blown transmission. When the credit was offered, I I seriously considered using the it toward a new 2014 Equinox with the expectation that the 2014 could not possibly be as bad as the 2010 model. After the blown transmission, I have had enough loss of work time, frustration and lack of faith that GM can offer a reliable vehicle. In addition, after discussions with my friendly GM service center and sales manager, I suspect that I would receive a bottom of the barrel auction price on the trade-in for my lemon, increasing the amount of cash I will have to outlay to purchase the new Equinox for which engine problems may still be an issue (jury is still out).
Going back to the 1940’s (my parents’ first cars), of the many cars my family has owned (Ford/Mercury, Chrysler/Dodge, Honda, Subaru, Toyota) across my parents’ and now their children’s life times, none of us have ever had a car with such poor reliability. It may be that this particular car was manufactured the day after New Year’s when the entire staff was recovering from hangovers (How else could one explain the incredible list of repairs on a vehicle just three years old!), but the 2010 Equinox’s track record indicates that anyone contemplating the purchase of a used 2010 Equinox should either purchase the extended 100,000 mile warranty and be ready for possible engine issues, or look at newer models, or better yet, look at reliable cars from other manufactures.