Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#2279 of 2371 Re: 2010 Chevy Equinox Engine Knocking/Pinging [djm2]
Sep 19, 2013 (6:35 am)
I am the owner of a 2010 Equinox and have had all of the issues with my car & have posted my many problems and updates also. For the record this included the computer defrost module replacement, a timing chain replacement, the high pressure fuel pump, a cracked oil pan, the lumbar driver's support, rear hatch latch and and last but certainly not least engine replacement.
I have had nothing but excellent service by the service dept at the dealership in fixing the problems. They have been superior in treating me well. I had all of the service work and oil changes done in their shop so that everything was documented. I did regular oil changes at about 3,000 miles as my dad always told me that an oil change is cheap maintenance for your car.
When the problems started, GM stood behind the warranty and I was given a loaner to use during all the repairs, at no cost to me.
Was it frustrating? Hell yes. Was I aggravated and pissed that a brand new car was having these problems, oh hell yes! BUT in the end the engine was replaced and this new engine, which the service manager assures me is a 2013 4 cyl engine direct from the factory does not have these design/part issues. I can only believe he is correct.
I recently received the letter from GM about the engine/pump/timing chain issues. This letter stated that those items would be covered under an extended warranty to 120k miles or 10 years. I contacted GM because when my engine was replaced I was told this new engine would only be covered under the balance of the powertrain warranty, which for me was about 48k miles or 22 months.
My question for GM was this replacement engine now warrantied to 120k miles or 10 years? The Gm rep I spoke with had not had this question posed to them and after conferencing with the manager of the service dept who did my engine work, they told me that YES the new engine would be covered for the additional miles and years FOR THE STATED PROBLEMS IN THE LETTER ONLY.
My takeaway from all of this is that you HAVE to have a dealership who is willing to listen to the customer and do what is right. I would like to add that the dealer doing all of my repair work was NOT the dealer I bought the car from. THAT dealer's service dept had the WORST customer service and when I contacted GM about the problems I had with them (replacing the defrost computer module -this was a factory recall that the service dept just kept resetting the codes on instead of replacing it) the GM Customer service rep recommended I find another dealer to work on the problem. I am so glad I did.
The dealer I bought the car from was located in a large city and the dealer who did all the repair work was in a much smaller community. Maybe small town business try harder to please customers. Maybe they care more about repeat customers. I know that I will choose them first when deciding where to buy my next vehicle.
#2280 of 2371 2010 equinox engine problems
Oct 11, 2013 (5:33 am)
I bought a new to me 2010 Equinox LT2 with the 2.4L 4 cylinder motor.... It was a GM certified used car, had just over 38k. I've had it for less than 2 months. Since then I have experienced problems with excessive oil consumption, a loud diesel like motor that only gets louder, and a sharp decline in fuel economy and performance.
I started digging around on the internet and have found an open can of worms, lots of people are having the same issues. I found the GM service bulletin explaining the problem and suggested fix. I took my car in to the dealership and they confirmed that it need work.
They did not replace my engine but they did replace the pistons, rings, timing chain, and water pump. I received it back yesterday morning. The engine is still fairly loud and sounds like a muffled version of what it was prior to the fix. I noticed that it was leaking oil like a seive. I took it back in to the dealer yesterday afternoon and they said it was my oil pan, they didn't seal it properly. They supposedly fixed it. This morning there is still a little bit of oil on the driveway from where it was parked overnight. A spot about 3 inches in diameter.
Do you think they fixed all of my issues?
Has anyone else with this same problem gotten their car back and found it to still be kinda loud with muffled diesel sound?
#2281 of 2371 Re: 2010 equinox engine problems [lincris08]
Oct 11, 2013 (5:50 am)
After I had my 2011 2.4 fixed for the diseling sound. I had to bring it back 3 times for oil leaks. It still smelled like oil the day I traded it in. I hated this vehicle due to engine issues. Imperial chevrolet in Mendon, MA couldnt fix it either. The Service Manager was mad at me for disturbing him, when it was his job to fix it and make it righton behalf of Chevrolet.
#2282 of 2371 Re: 2010 equinox engine problems [lincris08]
Oct 11, 2013 (5:54 am)
After I had my 2011 2.4 fixed for the diseling sound. I had to bring it back 3 times for oil leaks. It still smelled like oil the day I traded it in. I hated this vehicle due to engine issues. Imperial chevrolet in Mendon, MA couldnt fix it either. The Service Manager was mad at me for disturbing him, when it was his job to fix it and make it right on behalf of Chevrolet. They didnt do rings and pistons, they did a timing chain and tensioner for me. SOunded way better, but thats when the oiol leaks and poor fuel mileage began.
#2283 of 2371 Re: 2010 equinox engine problems [brianb6]
Oct 11, 2013 (2:34 pm)
They only did half the job! ---- Did you have a "high pressure fuel pump" that leaked raw gasoline into your engine oil that destroyed your timing chain assembly? ----- Once you lost the "lubricating quality of the oil," due to gasoline in the engine crankcase, this condition damaged the cylinder walls, piston rings and main bearings. ----- Your engine became an oil pumper. ---- Oil was pouring through the maine bearings and splashing on the cylinder walls. ---- The damaged rings and cylinder walls could not control the excess oil and the PCV system was over loaded with wet oil fumes. ----- YOU WERE BURNING OIL! ---- The question is; ---- does GM and the dealer really care about the customer base? --- Only YOU can answer that question since YOU were the recipient of the customer service from the dealership. ------ I have a 2010 Chevrolet Vehicle and a 2007 Toyota vehicle, and I have been following the situation of the Equinox. From a customer's relations point of view, GM has DROPPED THE BALL BIG TIME! While I like my current 2.4 Malibu, I do not think that I would purchase another GM vehicle when it comes time to replace the Chevrolet. This might change "if" I see some "positive customer relations" coming out of GM with regards to this issue. I almost purchased an Equinox in 2010! ---- THANK GOD I DID NOT MAKE THAT MISTAKE! ---- If I had one of these vehicles I would have magnetic sighs on the vehicle describing the quality of "my vehicle," and the lack of professional service. --- (Not all Equinox vehicles, but just my vehicle!) ---- I would park my vehicle in VERY public places so as to get maximum exposure. ----- I believe that a customer has the right to expect a high quality product for his / her hard earned money. If something happens to the product, and the vehicle has been properly maintained and is under warranty, the manufacturer has the obligation to repair the vehicle in a professional manner. --- No patch work! ----- Just some thoughts to consider. ----- Please be advised that I am NOT giving any advice, but rather I am just sharing ideas. ------ Every owner must make up their own mind! ----- Dwayne
#2284 of 2371 Re: 2010 equinox engine problems [lincris08]
Oct 12, 2013 (5:58 am)
No, they didn't. They finally had to replace my engine. We had to change dealers twice to get a decent service department.
#2285 of 2371 Re: 2010 equinox engine problems [lsb1955]
Oct 12, 2013 (1:43 pm)
The important questions are; -----"Why does a customer have to take their vehicle to two (2) dealers to get a vehicle repaired under warranty?"---- "Doesn't GM see something wrong with this picture?" ----- I guess not! ---- Dwayne
#2286 of 2371 Re: 2010 equinox engine problems [djm2]
Oct 12, 2013 (6:05 pm)
I took the equinox back to the dealer on Friday afternoon and was able to speak with the customer service manager. He looked my car over and ran it through the paces. Ran it through the rpm's and said the engine was still exhibiting too much bottom end engine noise. He said even though they replaced the pistons, rings, timing chain, and water pump that the engine was still messed up. I politely requested to see/hear/feel a brand new 2014 equinox with the same engine and man what a difference from mine! The service manager said I need to call in first thing Monday and schedule an appointment to bring it back in. I told him about all the info I'd found online about peeps getting NEW engines put in instead of a rebuild. I told him that is what I wanted since this would mark the 2nd time they would try the rebuild. He told me he would sign off on it but that it was ultimately up to GM. He said that is what my car needed. Then he said this, and I quote, " you didn't hear this from me but if I were you I'd try to blow the engine, drive the car like you stole it, that way GM wouldn't have a choice but to replace it." I told him that wasn't my agenda, I just want a car that is safe and reliable for my family. All in all my experience with the dealer has been positive I'm just frustrated that the car has been a total piece of crap since we purchased it, even though the car was GM certified it still has many issues that have yet to be fixed.
#2287 of 2371 Re: 2010 equinox engine problems [lincris08]
Oct 13, 2013 (5:25 am)
You have just proved my point about GM NOT being "proactive" with regards to this engine issue. ------ In you posting you stated that the Service Manage said: ---- "That he told you that he would sign off on a new engine but it was ultimately up to GM!" ----- So what the Service Manager is saying is that GM "picks" and "chooses" which customer gets a new engine. ----- QUESTIONs: ----- What is wrong with this picture? --- The defective fuel pump caused the engine damage. ---- Who manufactured the fuel pump? ---- ANSWER: ---- GM ----- The solution to the problem is a NEW engine supplied by GM! ---- Why does the "CUSTOMER," (who purchased the vehicle with their "hard earned money"), --- have to beg GM for a new engine? ----- How does this "process" build customer confidence in GM products? ---- How does this "delaying process" sell GM vehicles both in the present, and in the future? ------ If the customer "hung magnetic signs" on their vehicle, (describing the condition of their vehicle, and how they are being treated by GM,) ------ GM would probably be VERY annoyed, ---- but it is "OK" for GM to treat the customer base in less than a professional manner. ----- Any vehicle can have a problem, but what separates one manufacturer & dealer form another is the way the problem is handled. ----- GM is dropping the ball BIG TIME this issue. They should be turning a "negative" into a "positive" by demonstrating a professional concern for the customer base by replacing the defective engines without question. ----- Dwayne
#2288 of 2371 Letter from GM on my 2010 Equinox
Oct 13, 2013 (10:44 am)
It was first in the shop for gas in the oil. They fixed that. Then I got a engine light and they replaced the tensioner as per bulletin #PI#02020. They also replaced the water pump. I brought it in for the engine light which turned out to be the hose clamp on the air cleaner was off and and the engine was sucking dirty air. Nice. The hose clamp was not tightened. The service department didn't argue over who was going to pay for the repairs and gave us a new car to use while they fixed ours. They also replace the clutches in the transmission as that was slipping also. They knew something I didn't know at that point about the issues with this vehicle.
I just got a letter a couple of weeks ago from GM describing exactly what they fixed and said if I paid for any of it, they would reimburse me and they are giving an extra 20K miles warranty 10 yr, 120K warranty. So, GM is owning up to the problem but this car as been a problem. (LTZ) I thought Chevy had building engines down by now. The 4 cyl is plenty for the the car and it'll get 32 mpg on the hwy. I won't buy another Equinox but they probably got the bugs out by now. 2010 was there first year for the new style. I'm considering trading as I don't know what damage was done to the engine due to the gas in the oil and the hose being off the air cleaner.
It's been pretty much of a lemon. I've always bought Chevy or GMC's for the most part. The backup camera has gone on and off since we got it and every time I bring it in, it is working and they say, we can't fix it if it's not off when I bring it in. So it looks like it has total failed now with 45k on the car. I suspect they will not pay for it but there will be a fight as I brought it in twice while it was under warranty for the same issue.
Oh yea, the AC unit condenser failed and they changed that under warranty. So for 45K, this car is not doing well. When it works, it's a great car but I don't trust it anymore.
The dealer to their credit has been excellent, Ray Chevrolet, Abbeville, La.