Last post on Dec 05, 2013 at 11:01 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#2272 of 2362 Re: Customer Service / Owner Responsibility [cgoode3]
Sep 17, 2013 (9:47 am)
I would like to thank you for taking the time to respond to my posting. Please be assured that your efforts are GREATLY appreciated.
I think that it is VERY important in our discussions about this vehicle to stay focused on the issues and who is responsible for the issues.
1.) GM designed and manufactured the Chevrolet Equinox with all it's problems.
2.) The GM dealer network is responsible for servicing these vehicles, and repairing these vehicles under the terms and conditions of the new vehicle warranty, and the GM extended warranty if the customer purchased the extended warranty.
The customer's responsibility is to service the vehicle in a "professional manner" at the proper intervals using the proper fluids and parts as stated in the owner's manual. ---- It is also the customer's responsibility to keep an accurate record of all service done to the vehicle. That is why I make it a point to have "ALL OF MY SERVICE" performed at the selling Chevrolet Dealer, and I service my vehicle more often than recommended in the "owner's manual!" Should something happen to my vehicle's engine or transmission, ALL OF MY RECORDS are in one location to be accessed by GM through their computer network!
The 2010 Chevrolet 2.4 direct injection four cylinder Equinox is a problem vehicle. I do not think anyone on this board would argue with that statement! I also believe that both GM and the Chevrolet dealer network knows that the four cylinder Equinox is a problem vehicle, and I also think that they ARE NOT sharing all the information with regards to this issue with the owner's of the vehicle. ----- The defective fuel pump issue, the thinning of the oil and the timing chain issue are just the tip of the "engine iceberg!" There is a "possible design flaw in the 2.4 direct injection engine," and this is a "big can of worms" the GM does not want to expose. ------ Once the engine oil is thinned out by gasoline, the ability to lubricate the engine parts is decreased. This destroys the main and rod bearings, the cam shaft bearings and the piston rings and cylinder wall running surface. ---- To install just a new fuel pump and a timing chain assembly and send the customer on their way at best is just a temporary fix, and in a short period of time the engine will most probably be an "oil burner!" ------ The correct fix would be to install a complete long block with a new / improved fuel pump that would not allow this gasoline leakage to occur again.
Purchasing the Equinox vehicles on the Used Car Market, whether at a Chevrolet Dealer or an independent lot, is a risky purchase because:
1.) The Customer does not know for sure how the vehicle was maintained.
2.) The Customer does not know if the vehicle has experienced the "timing chain / fuel pump failure.
I would like to know "IF" the new / improved fuel pump holds up over time! If the pump is the heart of the problem, and the pump has been redesigned so as not to fail in the same manner, then there is hope for the Equinox line. But on the other side of the issue, GM has the ethical obligation to make things right with the customers that have these problem vehicles. As long as the customer has maintained the vehicle in a responsible manner, GM should make things right with the vehicle.
After reading this board for a period of time, and being a part of the interactions with the great people on this site, I am starting to take a "second hard look" at my 2010 2.4 four cylinder LTZ Malibu. ----- (My engine is not a direct injection engine.) When I purchased this vehicle new it was a choice between a "top of the line Equinox four cylinder," and the "2.4 Malibu." ------ THANK GOD I chose the Malibu. While I have an OUTSTANDING SERVICING DEALER, and an outstanding vehicle in terms of operation at this point in time, I am starting to be a little concerned about would I could be facing "IF" my Malibu would start to develop some engine issues. QUESTION: ---- Would GM try to give me a "hard time" in terms of making repairs under the terms and conditions of their extended warranty, every though I service this vehicle twice as often, (every 2,500 miles), rather than at 5,000 miles as stated in the owner's manual? ------ This is starting me to think very seriously about my next vehicle purchase. ----- Do I need this potential aggravation? At the present time my vehicle is at 47,000+ miles and it's extended warranty goes to 100,000 miles. ----- The question becomes should I dump the vehicle at 90,000, and purchase a Toyota since there seems to be a lack of concern on the part of GM with regards to "customer satisfaction?" ------- YES, the dealers are VERY concerned about their CSI index, but how about GM also being concerned about their CSI index with their customer base. ---- This whole issue is very sad situation for GM, the selling dealers and the customers. ---- It is going to end up hurting both GM and the Equinox line, and as the result, the Equinox is going the way of the Saturn Line. ------- Another failure that did not have to happen! ----- All the best to everyone. ----- Dwayne.
#2273 of 2362 Re: Customer responsibility / Dealer Service is KEY [nox123]
Sep 17, 2013 (9:58 am)
Thanks for your post nox123,
I admit mistake in purchasing a used car from a different dealer, but at the time I was in a pinch and needed to trade in my 2008 Honda Civic for something larger since I was starting a family.
There are actually laws that protect customers from "warranty killers". Read this: "There are also warranty issues related to the installation of aftermarket products and/or services on a vehicle that is still under a new car warranty. Often people install aftermarket products for adding customizing features or they use certain services for vehicle maintenance. The Magnuson Moss Warranty Act addresses such issues. This law states that if a customer installs an aftermarket product (it could be a fluid, filter, hard part, software...virtually anything that was not installed on or in the vehicle from the factory when it was new) and if the vehicle fails as a result of the installation or use of the aftermarket product/service, the carmaker cannot arbitrarily deny a warranty claim and/or void the new car warranty because of the installation or use of the aftermarket product, but must prove beyond a shadow of a doubt that the failure was indeed caused by the installation or use of the aftermarket product. The reason this law was put into place is because carmakers were arbitrarily voiding car warranties and refusing warranty service because the customer had installed an aftermarket products/services. Since there was no required burden of proof on the carmaker, consumers were hung out to dry. The Magnuson Moss Warranty Act forced the carmaker to prove that the failure was due to the aftermarket product. The law still stands today within the U.S."
Chevrolet did not prove "beyond the shadow of doubt" that the aftermarket installation of the part was the cause of any damage to my car. In fact - it probably saved it from TOTAL engine failure.
#2274 of 2362 Re: Customer Service / Owner Responsibility [gmcustsvc]
Sep 17, 2013 (11:59 am)
Thank you for your reply Amber,
We will wait and see if our dealership will honor a partial reimbursement for our timing chain repairs as stated in the recall letter. If after the 6 weeks quoted to us, we have not received a response, I will contact you directly.
#2276 of 2362 2010 Chevy Equinox Engine Knocking/Pinging
Sep 17, 2013 (5:59 pm)
I purchased a used 2010 Chevy Equinox in March. It has really been nothing but problems. I have had it into the dealer (that I bought it from) at least 5 times on this issue and each time they essentially say they can't figure out the problem. I have left it there overnight two different times so they could part it inside to connect up to their sensors to figure out the problem.
I took it there last night and went in to the dealer this morning. I asked for a technician to come out to the car so he could see what happened. He came out, and I showed him and his comment was "that's not how it should be running."
The dealer called me this evening to tell me they had checked out "everything" and didn't find any problems with the car. WAIT, NO PROBLEMS? Yeah, no problems. Umm. ok. So I told them I wasn't coming to get it and I wanted them to take another look at it tomorrow.
After looking around the Internet, it appears this is not just an isolated issue with my one Equinox but rather part of a much larger issue with engines and the fuel system.
My concern is that it is causing the engine damage, and even if they do figure out what's wrong, permanent damage will have been done. What can I do? If the dealer doesn't acknowledge the problem, what are my options. Pretty frustrated to say the least!
#2277 of 2362 Re: 2010 Chevy Equinox Engine Knocking/Pinging [jterribrill]
Sep 18, 2013 (1:02 pm)
I am sorry you are experiencing trouble with your Chevy Equinox. I understand your frustration with the issue not being resolved. I would like the opportunity to look into your situation. Please email us at socialmedia(at)gm.com and include your contact information, VIN, mileage and the name and location of the dealer you have been working with.
GM Customer Care
#2278 of 2362 Re: 2010 Chevy Equinox Engine Knocking/Pinging [jterribrill]
Sep 19, 2013 (5:54 am)
Welcome to the "World of Equinox!" --------- I have been following this issue because in 2010 I almost purchase a new 2.4 direction injection Equinox. ---- Instead I purchased a 2010 Chevrolet 2.4 non direct injection LTZ Malibu. Everyone who has studied history, knows what sunk the Titanic Cruise Ship, and anyone who sells, services and / or manufactured the 2010 Chevrolet Equinox knows and understands what is causing the problems, and how to fix the problems. -------- The "all important question is" do they "want to admit their design errors and fix the problem?" ----- Read all the postings on this great board, and you will start to get the "flavor of the problem," and what you are now up against as the proud owner of the Equinox. ----- The engine problems were caused by the failure of the "high pressure direct injection pump" which allowed raw gasoline into the crankcase oil. This gasoline thinned out the oil, and the engine was damaged because of a lack of lubrication. ----- The bottom line is that the engine needs to be replaced. The question is; ---- how do you get the manufacturer to admit their design error, and make good on the repair? ----- My Malibu had a software issue in it's early life and GM and the dealer fix the problem, and the vehicle has been very good since that issue. But on the other side of the coin, I could have very well been an owner of the 2010 Equinox, and as such, I would have been in this situation. ------ This has left a very bad taste in my mouth about the quality of GM products, and I am going to think long and hard about my next purchase even though I have a GREAT GM DEALER in terms of service. ----- Read these postings and you will get a "birds eye view" of the total problem. ----- All the best to you! -------- Dwayne
#2279 of 2362 Re: 2010 Chevy Equinox Engine Knocking/Pinging [djm2]
Sep 19, 2013 (6:35 am)
I am the owner of a 2010 Equinox and have had all of the issues with my car & have posted my many problems and updates also. For the record this included the computer defrost module replacement, a timing chain replacement, the high pressure fuel pump, a cracked oil pan, the lumbar driver's support, rear hatch latch and and last but certainly not least engine replacement.
I have had nothing but excellent service by the service dept at the dealership in fixing the problems. They have been superior in treating me well. I had all of the service work and oil changes done in their shop so that everything was documented. I did regular oil changes at about 3,000 miles as my dad always told me that an oil change is cheap maintenance for your car.
When the problems started, GM stood behind the warranty and I was given a loaner to use during all the repairs, at no cost to me.
Was it frustrating? Hell yes. Was I aggravated and pissed that a brand new car was having these problems, oh hell yes! BUT in the end the engine was replaced and this new engine, which the service manager assures me is a 2013 4 cyl engine direct from the factory does not have these design/part issues. I can only believe he is correct.
I recently received the letter from GM about the engine/pump/timing chain issues. This letter stated that those items would be covered under an extended warranty to 120k miles or 10 years. I contacted GM because when my engine was replaced I was told this new engine would only be covered under the balance of the powertrain warranty, which for me was about 48k miles or 22 months.
My question for GM was this replacement engine now warrantied to 120k miles or 10 years? The Gm rep I spoke with had not had this question posed to them and after conferencing with the manager of the service dept who did my engine work, they told me that YES the new engine would be covered for the additional miles and years FOR THE STATED PROBLEMS IN THE LETTER ONLY.
My takeaway from all of this is that you HAVE to have a dealership who is willing to listen to the customer and do what is right. I would like to add that the dealer doing all of my repair work was NOT the dealer I bought the car from. THAT dealer's service dept had the WORST customer service and when I contacted GM about the problems I had with them (replacing the defrost computer module -this was a factory recall that the service dept just kept resetting the codes on instead of replacing it) the GM Customer service rep recommended I find another dealer to work on the problem. I am so glad I did.
The dealer I bought the car from was located in a large city and the dealer who did all the repair work was in a much smaller community. Maybe small town business try harder to please customers. Maybe they care more about repeat customers. I know that I will choose them first when deciding where to buy my next vehicle.
#2280 of 2362 2010 equinox engine problems
Oct 11, 2013 (5:33 am)
I bought a new to me 2010 Equinox LT2 with the 2.4L 4 cylinder motor.... It was a GM certified used car, had just over 38k. I've had it for less than 2 months. Since then I have experienced problems with excessive oil consumption, a loud diesel like motor that only gets louder, and a sharp decline in fuel economy and performance.
I started digging around on the internet and have found an open can of worms, lots of people are having the same issues. I found the GM service bulletin explaining the problem and suggested fix. I took my car in to the dealership and they confirmed that it need work.
They did not replace my engine but they did replace the pistons, rings, timing chain, and water pump. I received it back yesterday morning. The engine is still fairly loud and sounds like a muffled version of what it was prior to the fix. I noticed that it was leaking oil like a seive. I took it back in to the dealer yesterday afternoon and they said it was my oil pan, they didn't seal it properly. They supposedly fixed it. This morning there is still a little bit of oil on the driveway from where it was parked overnight. A spot about 3 inches in diameter.
Do you think they fixed all of my issues?
Has anyone else with this same problem gotten their car back and found it to still be kinda loud with muffled diesel sound?
#2281 of 2362 Re: 2010 equinox engine problems [lincris08]
Oct 11, 2013 (5:50 am)
After I had my 2011 2.4 fixed for the diseling sound. I had to bring it back 3 times for oil leaks. It still smelled like oil the day I traded it in. I hated this vehicle due to engine issues. Imperial chevrolet in Mendon, MA couldnt fix it either. The Service Manager was mad at me for disturbing him, when it was his job to fix it and make it righton behalf of Chevrolet.