Last post on Dec 05, 2013 at 11:01 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#2247 of 2362 Re: Furious 2011 Equinox Owner [furious2011]
Sep 06, 2013 (4:47 pm)
Here is the reality of the situation. EVERY vehicle manufacturer is the same in terms of demanding documentation of "on-going preventive maintenance" before they will do warranty work on an engine or transmission. --- That is why it is VERY IMPORTANT to let the dealer do this work. DOCUMENTATION IS EVERYTHING! Today I had my coolant changed on my 2010 Chevrolet Malibu LTZ 2.4 engine with 48,000 miles. ---- According to the GM book, this coolant is a 100,000 mile coolant, but upon investigation, I found out that after 40,000 miles this coolant starts to damage the cooling system of the engine, so I had the dealer drain and flush the system, and install fresh coolant. ---- If this 2.4 engine was to suffer a blown head gasket, GM cannot blame me for running an acid coolant due to a chemical change. ---- No manufacturer wants to pay out services on the standard or extended warranty, and they will look for any excuse to void the coverage. ---- (I change my oil & filter every 2,500 miles, and I do not use any oil between oil and filter changes. ---- I also run a fuel additive in the gasoline at every fill up!) ---- 5,000 mile oil and filter changes are ok if you do 100% highway driving at 55 + mph, but if you do any amount of city, (stop & go), driving, 5,000 mile service intervals are a joke, and just a manufacturer's marketing tool. ---- If 2.4 engine are suppose to use oil, then I should be using at least 1/2 of a quart of oil every 2,500 miles. I have never added any oil to the Malibu 2.4 in 48,000 miles. --- If an engine uses a lot of oil between oil and filter changes there is something wrong with the engine.(Rings, Cylinder Walls, Valve Guides, Main Bearings or the PCV system.) The direct injection 2.4 engine in the Equinox had a problem with the "fuel pump" which dumped raw gasoline into the crankcase, and mixed with the engine oil. This mixture destroyed the timing chain assembly, and most likely scored the cylinder walls and piston rings, which increased engine "blow by," and this caused the PCV system to pull oil out of the crankcase into the intake manifold. Even when the fuel pump was replaced the "blow by conditioned remained," and the engine became an "oil pumper!" ---- The engine needs to be replaced! ---- (Lots of luck on that issue without documentation!) ---- Every vehicle today has issues. "Documentation" in terms of maintenance is your "key" to getting warranty work from both the manufacturer and the dealer. I never have any problem with warranty work because "I slightly over maintain my vehicle at the dealer." ---- (No other service center touches my vehicles!) ---- They know that I am their customer 100%. I have a professional relationship with the Service Manager / Director, A Service Writer of my choice, the General Manager, and the Customer Relations Manager. ----- YES, I can pick up my phone, --- call anyone of the above individuals, and they will return my phone call. (This relationship has taken some time to develop, ---- but it can be done if you work at the process.) ---- Today it is all about "documentation!" ----- If you are their customer for maintenance, the dealer will help you with the warranty work! --- (YOU ARE THEIR CUSTOMER!) ---- I worked in the automotive business many many years ago. When a vehicle had a "Big Warranty Issue," the first thing the "factory representative" would ask the service manager was; --- "Is this person a good customer in terms of service?" (YES or NO!) ------ Just some ideas to consider. ---- Dwayne.
#2248 of 2362 Re: Furious 2011 Equinox / need to follow the basic MFG Plan
Sep 07, 2013 (7:08 am)
Dwayne I totally agree; like you I over maintained my 2010 GM drive line and never had any issues with my 2.4cyl 2010 Nox till the day I traded up. the gm dealer would always stand behind all issues. I had all the same issues other owners have talked about on this fourm and the GM Dealer always offered a free loaner and no out of pocket expense for any warranty work. I find it crazy that someone would purchase a $25000 dollar plus vehical NEW and not want to have the dealer service this "large investment" on a regular basis to assure your safety and vehical protection. NOW...would you stand behind a drive line warranty and reimberse a customer thousands of dollars in repairs if they failed to follow the basic Mfg warranty guide lines and had major engine issues...Probably NOT!
In addition; My 2010 4cyl never used any oil at all..none!! I had the motor oil changed 1st time 2000 miles and every 3K after that at GM Dealer. A simple $29.00 service to insure my warranty was solid with GM.
#2249 of 2362 Re: Furious 2011 Equinox / need to follow the basic MFG Plan [nox123]
Sep 07, 2013 (7:34 am)
I agree with you 100%! ----- A simple oil and filter change, at the dealer, in a timely manner establishes the vehicle owner as a customer! ---- Dealers respect their customers because dealers want to sell you another vehicle, or they want to sell your extended family and friends a vehicle. ---- In addition, if you have all of your "service records" at the dealership, when you purchase another vehicle, you have an excellent "bargaining chip" at the negotiating table. ----- The salesperson would be hard pressed to let you "walk on a deal," and also suffer the loss of service business. ---- You are a member of the dealership family. ----- Money talks! ---- You might get a cheaper oil and filter change at a "quick lube service," but in doing so, you pay a high price at the dealership! ------ On holidays I make it a point to recognize the people in the service area. ---- I might drop of some pastries and a couple of bottles of wine. You know, just to say thank you! ----- I look at this as just the price of doing business. ---- Just some things to consider! ----- Dwayne
#2250 of 2362 Re: Furious 2011 Equinox / need to follow the basic MFG Plan [djm2]
Sep 07, 2013 (7:58 am)
I had my oil changed at the dealership every 3500 miles and mine still had the oil loss issues as well as the stalling, and the water pump issue that was noted in the letter. They fixed the issue the letter mentioned, but with the oil loss they just said keep bringing in for oil consumption tests every 500 miles. Without fail at about 1000 miles it would be > a quart low. They still said there was nothing wrong. When I traded it in by the 2000 mark between oil changes it was 2 qts low. So maybe my dealership didn't value me as a customer to fix the issue. So they no longer have me as a customer.
#2251 of 2362 Re: Furious 2011 Equinox / need to follow the basic MFG Plan [msbeck]
by Stever@Edmunds HOST
Sep 07, 2013 (8:06 am)
I remember going back to the dealer a week after I purchased my last new car (long ago now). My salesguy was on his way out the door to work for the competition across town. Wouldn't surprise me to learn that the dealer has changed hands a few times since then either. Maybe it's different in your town.
#2252 of 2362 Re: Furious 2011 Equinox / need to follow the basic MFG Plan [msbeck]
Sep 07, 2013 (9:50 am)
QUESTION: ---- Did you open up a case number with General Motors and get them involved in the problem? ---- I had an issue with the Malibu, and I opened up a "case number," and GM worked with the dealer to solve the problem. ---- He again documentation and professional communication makes things happen. ---- Had I not been successful, I would have hired a "Lemon Law Attorney," and put the entire issue in his / her hands. ---- I would continue to seek service to resolve the problem from the dealership while the legal process was moving forward. --- Since I do a lot of driving "over the road driving" for my career, I would take a supply of oil that I purchased from the dealership, on the road with me, and I would keep careful records as to the amount of oil added in a diary. (Date, Time, Mileage & Amount!) ----- The dealership or GM cannot object to me adding oil on the road! If I needed an oil and filter change on the road, I would stop at a Chevrolet Dealership, get the serviced performed, and mail a photo copy to my selling dealer for their records "Certified Mail / Return Receipt Requested!" ---- In life you need to be "pro-active!" ---- If and when the "lemon law hearing arrives" I will have all my service records and oil records at hand! ----- Here again, "documentation" is the key! ---- If things became really "nasty," I would consider putting "magnetic signs" on my vehicle stating something like; ---- "This new vehicle burns oil! --- Purchased at: XXXXXXXXXXX" ----- Since it is the "truth," there is not much the dealer or GM could do legally about it! ---- What are they going to do, ---- take me to court? That is what I want!----- Just some concepts to consider! ----- Dwayne.
#2253 of 2362 Re: Furious 2011 Equinox / need to follow the basic MFG Plan [Stever@Edmunds]
Sep 07, 2013 (10:13 am)
When purchasing a vehicle, the first thing the customer needs to do is "pick the dealership" very carefully. ----- YES, you pick the dealership, before you start looking for a vehicle. ---- Do some research on the net! ----- When I make contact with the salesperson, (meet & greet), I ask them to show me the service department. If I do not like what I see, I thank them for their time, and I "walk!" I will not do business with a dealership that has a sloppy service department. ----- I do not play games with the salesperson. I tell them about my trade, because I already know what my trade is worth! I have also done my research on the new vehicle, and I know what it is worth, and what a fair selling price would be for the vehicle. ---- I am not a payment buyer. I negotiate the "price of the new vehicle," the "trade value," the "price of the top of the line manufacturer's extended warranty," and the down payment. ------ If the salesperson plays games, I thank them for their time, give them my final offer, and walk! ---- The ball is then in their court. ---- I will not allow myself to be "manipulated into a purchase," and I will not let the salesperson leave me sitting at his / her desk while they joke with the sales manager. I have the power, because I have the money, and they want to sell the car. ----- We have to come to a "win / win situation" in order to make a deal. ----- Every customer has the ultimate power, and that power resides in their two legs. If you are not treated professionally, get up from the salesperson's desk, thank them for their time and leave. You have lost nothing but time at this point in time. ---- Just some ideas. ----- Dwayne
#2254 of 2362 Re: This is a GM Domestic Forum not Asian [djm2]
Sep 13, 2013 (4:22 pm)
I have had or am having all of those problems. This has been the worst car I have ever owned and ironically the newest car I have ever owned! Started out with a supposed bad sensor on my fuel pump, because my car just stopped in the middle of the road still running but wouldn't move no matter how hard I pushed on the gas pedal, but that didn't fix the problem so took it back. Eventually took it back a total of three times in three weeks until they finally "believed" me that there was something wrong with my car. Personally I think they were just resetting my check engine light because after about 5 days the light would come back on. After the third time going back they had to replace my timing chain, etc. This was last summer, now I have 100000mi and it is just running horribly. I could smell fuel in my oil so I took it in and they said it was my injectors $600 later and my car is still running like im in quick sand! just had the injectors replaced last week and my im still having the same problem. I took it back the next day and they put it on the scanner and low and behold no problems! Seems they can only find a problem if there is a check engine light on. What ever happened to test drive and popping the hood! They said I could bring it back in and they would test drive it for $80 more...really, I am sure you will! Just to pat me on my head and say well the technician said it ran smooth...I am really at my wits end I don't have another $600+ to evidently just give to the dealership bc they are obviously not in the business of actually fixing things! So right now the best I can say is that I will never own another Gm product as long as I have feet and I am going to try to dump this thing ASAP, hopefully before the transmission goes out, which I am fairly certain is the current issue. The car is only 3yrs old and has almost exactly 100k mi on it! This situation is completely ridiculous this vehicle should have had a recall along time ago! its actually comical that every time I have to fix something I make sure there is no standing recall and the only one I see is for the defrost...lmao! Guess they had to put something up there. believe me I make sure I tell everyone NOT to buy GM until they learn we as consumers need more than just looks. Money is too hard to come by to just give it away and not have a major corporation not stand by their name. Well you have definitely lost me as a customer!
#2255 of 2362 Re: This is a GM Domestic Forum not Asian [ih8tmynox]
Sep 13, 2013 (4:54 pm)
Thank you for sharing your experience with this vehicle. ------ Do you have raw gasoline in the engine oil? Is it possible that the "direct injection fuel pump" is leaking raw gasoline into the engine's crankcase? This "thinned out engine oil" will cause damage to the timing chain, the main bearings, and the cylinder walls. ---- In addition, once the cylinder walls and piston rings are compromised the engine will experience "blow-by" into the crankcase, and this will "over load the PCV system" causing drivability problems. With all the problems with this vehicle posted on these boards, I find it hard yo believe that the dealer does not know how to repair the problem. Suggestion; ---- pull the engine oil dip stick and smell the oil to see if there is "raw gasoline" in the engine oil. If the oil level is above the "full mark" you have found the problem! ------ All the best! ---- Dwayne
Sep 14, 2013 (3:13 am)
GM sent out a letter last week for 2010 owners. I recently traded mine in for a Buick Encore. Call GM and inquire about the letter related to 2010 Equinox engine problems.They will take care of the problem.