Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#2229 of 2371 Re: 2010 Equinox-Radiator-Battery-Windshield transmission [lbeckeman]
Sep 03, 2013 (8:20 am)
I enjoyed reading your posting. ---- YES, your vehicle, (a 2010 Equinox), has experienced some interesting problems. The windshield wiper transmission and the radiator are of interest to me. ----- QUESTIONS: ---- How many miles are on this Equinox? ---- Did you purchase this vehicle new or used? ---- If used, did you purchase it from a Chevrolet dealer? ---- When I purchase a used vehicle, I make it a point to purchase the used vehicle from a dealer who sells the same new vehicle. --- I also purchase the maximum "factory used vehicle warranty," for the maximum mileage, and the maximum time with zero deductible. --- (I do the same thing for new vehicles.) ---- We live in a world of high tech vehicles that are VERY expensive to repair. --- In order to protect myself, I purchase a factory extended warranty from the dealer, NOT AN AFTERMARKET WARRANTY. I always break even with the cost of the warranty over the years. In one case with a Honda Accord I was ahead $3,000 dollars over 4 years. I believe in factory extended warranties. ---- All the best. Dwayne
#2230 of 2371 Re: 2010 Equinox-Radiator-Battery-Windshield transmission [lbeckeman]
Sep 03, 2013 (8:23 am)
My wiper transmission went last month as well. That was the scariest situation as it happened in the middle of a downpour traveling on a major PA highway. I replaced the battery a while ago. I'm taking my nox in on Thursday as the engine sounds like a prop airplane ready for takeoff. I know they will say it's fine as they always do, but since it's my 3rd engine, I really don't know what the engine should sound like. I will say the dealership has really worked with me on this car. They definitely realize my frustration. It hasn't cost me a lot as all of the engine work is under warranty, but the mental anguish is awful. I don't know when this car will die on me, but fully expect it to at the worst moment.
#2231 of 2371 Re: New Issue today [audionutty]
Sep 03, 2013 (9:41 am)
I had to pay for the part and labor. It costed me$989 to be exact.
#2232 of 2371 Re: This is a GM Domestic Forum not Asian [djm2]
Sep 04, 2013 (9:44 am)
About a week ago we received a letter from GM saying that the Timing Chain (which we had replaced 2 months ago by and outside mechanic) and the fuel pump might need to be replaced. I felt relief in seeing this letter because I figured that if these two problems were fixed, then that would be it, and it would be smooth sailing from now on. But in the back of my mind, I remember my mechanic saying, "I was really surprised by what I saw in there. This car has less than 60,000 miles on it, but that engine looks like it has 160,000!". Your post is spot on Dwayne. These fixes are a bandaid only. Major damage has already been done to this car.
Dwayne - reading this post has definitely given me a huge (and healthy) boost of fear. I've gotten in pretty deep financially with this car and am disappointed to come to the realization that I may have to trade it in. Honestly, I LOVE this car...It's beautiful, spacious, and I loved the idea of having a crossover that had pretty good fuel economy for my REALLY long commute. I hate to get all sentimental, but this is our family car - I brought my son home from the hospital in it and will always have that in my head. I feel tricked, and stupid, and saddened that after putting my faith and money into an American made car, I've just really caused my family a huge financial hardship. It's a shame that Chevy put so much into the body design of this vehicle, and so little into the quality control of the engine production.
#2233 of 2371 2010 Equinox V4 (Only if I would have gotten a different year or engine siz
Sep 04, 2013 (10:03 am)
hello all just posting for any new comers so they know what they are facing with this beautiful but poorly put together SUV. I purchased my 2010 Equinox in May of this year (oh I wished I would have known about this site) anyway in June maybe three weeks after purchase the vehicle started to stall and shut off and eventually the check engine light came on (thanking God everyday that I didn't get into any accidents because of the severity of the problems with this vehicle with no real warning for almost a week) so once the check engine light came on I took it to auto zone and they gave me a code for my acutators, took the vehicle in and they told me that it was my timing chains and acutators but the parts were on a national back order (lol) that I could continue to drive the vehicle until the part came in hmmmmmm so I left the dealership that day not knowing the severity of the situation at the time anyway after attempting to get on the interstate the next morning in rush hour traffic and the vehicle shutting off on me I realized then that I could have lost my life taking the advice of the service man at the dealership I called back to let them know that I would not be keeping the vehicle that I would drop it off to them and yes I expected a loaner car or free rental, well they went on to tell me that they could not offer me either and that I would have to wait for the part to come in smh. I then proceeded to call Chevy and make a complaint and to my surprise they opened up a file for my vehicle and also made me aware of a recall on the windshield wiper modem I think and a radio issue and that she would call the dealership and see what could be done well needless to say within the next hour the dealership was calling me back to say that they would put me in a rental ( I think its so sad that I had to go through so many channels for them to do the right thing because I'm not even telling all what happened because this story would be much longer) anyway two days later I was called to pick my vehicle up and found out that the fuel pump had been changed as well and the recall that they made me aware of was not fixed because I was past the mileage for the warranty (lol now if its a recall what does a warranty have to do with anything) so I ended up having to call my service specialist at Chevy and again she had to call the dealership to get the work done, so the next day after finding another ride to work I dropped it off for the work that should have been done the first time to finally get fixed. Well while all of this was going on I received a call from someone else at Chevy about the car and I was asked if I would be interested in another vehicle to which of course my answer was yes after reading all the post on here and realizing that this was probably not going to be an isolated incident that it was just the start of it. Well I informed the lady that I had recently been at the dealership and looked into trading it and informed her that they had offered 12,000 and she asked what trade in price would I have been satisfied with to which I answered at least 15,000 ( to get rid of some of that negative equity geesh) anyway she informs that she would talk to the dealership about at least trying to meet me somewhere in the middle. Well needless to say just like the sorry dealership she never called again and I didnt even get her info thinking she would be on top of things like my service specialist (I know I should have known better) but I think its sad that someone from Chevys office would take the time to call me and give me false hope like that because I really got excited when she offered to work with the dealership on something and dont get me wrong she did not promise that they would but she could have at least informed on what they discussed or even followed up with me. Ok so about three weeks after getting the vehicle back I start hearing funny noises again and its not running as smooth as it was when I first got it out the shop but again there no indication from the car that something is wrong (as far as engine light on etc.) so I'm thinking maybe it just me well better yet I'm praying its just me lol well a week after noticing that the trustie ole engine light comes on and again and low and behold it indicates the same code from the first time (timing chains and acutators) and a new code about an ignition relay. I have an appointment to drop it off tomorrow because the technician that obviously didnt fix it the first time is not in and they need him to look at so tomorrow is fine but I'm wondering if they are going to try and make me pay for them to look at it like they did the first time. Anyway like I stated earlier this all just feels like the start to a horrible situation that I know I dont want to deal with and I think its sad that nobody is willing to bend to help you out I was willing to trade the vehicle but I can't take that much negative equity over with me and they won't budge knowing that all of these things are wrong with this model all they want to do is keep patching the problem until your warranty runs out and then you'll be stuck hoping for a letter of a recall or something. I waited six years to get a new vehicle and I wanted to stay with Chevy because all my previous vehicles were Chevy but this particular model V4 2010 Equinox is such a disappointment along with majority of Chevys customer service via phone and dealership stop lying to your customers or giving them false hope! Only if I would have gotten a different year or engine size so sad
#2234 of 2371 Re: 2010 Equinox-Radiator-Battery-Windshield transmission [stillmc1]
Sep 04, 2013 (10:16 am)
I was also on a highway during rush hour in Detroit in the pouring rain when the wiper motor went out. I was petrified and since there was no shoulder on the highway, I was almost side swiped several times. My motor went out at 60k. so it was not covered.
My battery exploded at 70k and my radiator went at 74k. I have hesitation between gears at higher speeds and my engine rattles but the dealership says nothing is wrong.
I made the decision last night to dump the Equinox in the next month. After being stranded 3x's in 3 months and sinking $1900 into a relatively young car I have decided to cut my losses. And for the record, my 2010 was purchased new and I have kept up on all of the general maintenance.
#2235 of 2371 Re: 2010 Equinox- Warranty Issues
Sep 04, 2013 (10:50 am)
Question; why was your engine not covered by gm warranty 60K...Your 2010 has a 5 year 100k drive line warranty; providing you maintained vehical per GM Warranty requirments...Batteries are not a big expense and if you got over 3 years in the michigan area you did well. What was the reason for the radiator going bad? Hole in core, corrosion, accident Etc. How many miles do you have on this 2010 Nox and was the gm dealler doing servcie and regular oil changes?
#2236 of 2371 Re: 2010 Equinox- Warranty Issues [nox123]
Sep 05, 2013 (6:37 am)
The windshield wiper transmission was not covered under the Drive line warranty. Unless you can explain to the Dealer how the windshield wiper is somehow connected to the wheels?
I have done all of the required maintenance on this car.
I agree battery is not an expensive item but a typical battery life is 5 years not 3 and one that fails catostropically (shooting out acid throughout the engine compartment) IS EXPENSIVE. I had to have the positive and negative cable wires replaced and the engine steam cleaned twice. I am still not sure what else was damaged by the flying acid.
The radiator has a lot of plastic components and it just cracked according the Dealer. Maybe GM should send one of their Red X master problem solvers to the dealer to perform a proper root cause analysis.
I am sure the Warranty Director and GM would be interested to learn of the failures on my car along w/ other owners of the 2010 Equinox's who are equally dissatisfied.
#2237 of 2371 Re: 2010 Equinox V4 (Only if I would have gotten a different year or engine siz [breaneensam]
Sep 05, 2013 (12:30 pm)
so they said its a sensor I dont know for what because they are incompetant at this dealership he just kept saying he wasnt sure anyway he calls me back to say that it was recommended that I get an oil change because the sensor would work better with a oil change and new filter (what!) so I wanted to know why that was because its not time for an oil change and Im not just dishing out money for one so that somthing your replacing can work better if thats the case then give me a free oil change if thats whats required for this sensor to perform better. Well the service manager called me back to let me know that oil changes were my responsibility and that if I did not get one that if the sensor went bad I would be resposible for paying to replace it. Someone really needs to do something about this poor service I am going to flip out tomorrow when I get to that dealership they have lost their minds!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#2238 of 2371 Re: 2010 Equinox V4 (Only if I would have gotten a different year or engine siz [breaneensam]
Sep 05, 2013 (4:43 pm)
We, as customers, have the power in our own hands. ---- Automotive manufacturers want us to purchase their vehicles. We haver the option to purchase any vehicle on the market today, so that puts us in the "purchasing driver's seat!" ---- I am not driving a Chrysler Vehicle today, because of a VERY POOR QUALITY 1995 Chrysler Jeep Grand Cherokee that I leased in 1995. ---- In addition, the selling dealer offered very poor customer service. (I personally like the Dodge Charger, and I would love to own one, but after the 1995 Chrysler Jeep experience I will never own or lease another Chrysler vehicle.) --- So what does this story mean to everyone on this board? ---- It simply means that when it comes time to purchase or lease a vehicle, remember how you were treated by both the "manufacturer" and the "dealer." ----- If you been treated in a professional manner, then continue to patronize the nameplate and the dealer. ---- If you were treated poorly, ---- move on to another nameplate. ---- YOU make the purchasing decisions. ---- YOU speak with your money. ----- For a while the dealer and the manufacturer are in the driver's seat in the relationship, but in life, what goes around does come around! ---- I will do business with any automotive dealer and manufacturer that deals with me in a professional manner. ---- TIMELY PROFESSIONAL SERVICE is everything to me! ---- I will give them all of my "service business," and I will keep my vehicles under an extended warranty, but when something fails, I expect not to be inconvenienced. ---- Flatbed the vehicle to the dealership, and give me a "loaner," or a "paid rental" and let me be on my way. ----- Just something to think about for the future! ------ All the best! ----- Dwayne