Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#2198 of 2371 Re: Customer Service / Owner Responsibility [jpf]
Aug 27, 2013 (2:51 pm)
QUESTIONS: ---- What happens to the owners of the defective vehicles? ---- Are they forced to drive these unsafe vehicles while GM comes up with a fix? ----- Is GM obligated to install the "new and improved engine?" ----- Where does the "customer" fit into the engine fix? ---- If there is a "design flaw in the 2.4 Direct Injection Engine," then GM is responsible for installing an engine that operates properly, like the 2.4 that is in the 2010 Chevrolet LTZ Malibu! ----- (It is not a direct injection engine, but it runs! I know this for a fact because I own this vehicle!)---- GM cannot simply walk away from these customers, and retain the positive reputation of the Equinox line! ---- People have invested their hard earned money in these vehicles with the expectation of getting years of high quality service. ------- GM has an "ethical obligation" to these customers! ------- Best regards! ---- Dwayne
#2199 of 2371 Re: 2010 - 2011 2.4L engine Sevice Letter [ronwel]
Aug 27, 2013 (3:28 pm)
I received my letter today.
My 2010 has 50,000 miles and so far none of issues the letter covers.
I do have occasional noise on startup for which there is a tech bulletin, of course the three times I've had it in they could not duplicate. Got it on video though.
Maybe someday that video and 5 bucks will get me a cup of coffee in the dealers waiting room.
#2200 of 2371 Re: 2010 - 2011 2.4L engine Sevice Letter [jpatrick2]
Aug 27, 2013 (4:10 pm)
You should take your "video" of the "start-up noise," and show it to the Service Manager of the dealership! ------ You have the proof! ------ It is up to the "service department" to find the solution to the problem. ---- I service my 2.4 every 2500 miles. ----- If my engine should develop a "start up noise" my vehicle would be in the dealership immediately, and GM would not have a leg to stand on with regards to the extended warranty since I service the oil & filter twice as often as recommended. ----- We, as customers, must recognize that manufacturers do not want to do warranty work "if" they can possibly avoid the process. ---- They will put more effort into "avoiding the warranty work" than actually doing the work! ---- It is all a numbers game. This is why it is so important to keep all of your service records at the selling dealership, and not use aftermarket oil & filter services. This will simply give them excuses to void a warranty or not perform the warranty work. ----- All the best to everyone! ----- Dwayne
#2201 of 2371 Re: Loud pop from lumbar support [smc8888]
Aug 28, 2013 (1:53 pm)
my wife and i too fell victim of this issue. two days ago i was driving home, and all of a sudden POP. the lumbar support went limb. now there's a cavity inside the driver seat. based on this forums' suggestion, i called the local dealer yesterday and told them about the problem, they said to bring it in and they'll do a free diagnostic. they specifically said diagnostic is free. so we got up bright early this morning, my wife and i, and went to the dealer, only to be told that it'll be $109 just to look at the problem, and could be more if it costs more. we told them about the TSB PI0246A, and the guy said the TSB is just a procedure and it still costs money. correct me if i am wrong but this is not our first car, in the past we've own mitsubishi, ford, and Dodge. i've always had my TSB's taken care of for free at the dealers free to charge. this is the first time i am told that TSB's are not free. WTF. this is our first GM car, i was thinking about buying a new Corvette C7 after i sell my current SRT8, but now this is having me think twice about buying another GM car. TSB are known problems that are not severe enough to be a recall, but none the less, a known problem that's due to design flaw, therefore there is a TSB, why #$% should it be my responsibility to pay for a known flaw. the car is a 2010 chevy equinox with 60,000 miles on it. oh and just the other day, i was sitting in the back seat while the wife is driving, and i tried to buckle myself in, guess what, the back seat seatbelt rig bracket snapped. i am by no means a hulk, i am 160lbs 5'11", but so far this car is falling apart on us already. my 7 yr old SRT8 is holding up like a bull in comparison, and it had all its TSBs addressed for free in the past even after warranty expired (brake rotors, trunk lid, transmission flash etc). at this rate, I might just get myself a new viper instead of the C7.
is there someone i can contact? gmcustsvc? his email is not public.
#2202 of 2371 Re: Loud pop from lumbar support [howzz1854]
by Stever@Edmunds HOST
Aug 28, 2013 (4:14 pm)
The email for GM customer service is socialmediagm.com.
You'll have to hand type the address in since we mask the sign to try to foil spambots. It won't work if you just do a copy and paste.
#2203 of 2371 Re: Loud pop from lumbar support [howzz1854]
Aug 28, 2013 (4:20 pm)
I'm very sorry to hear that you're having problems with your seat. I would like to look into this further. If there are any open technical service bulletins for your vehicle referencing this issue, the repair would be free of charge to you. Could you please email me your name, VIN, contact info, mileage and the name of the dealership you've been working with? As mentioned above, I can be contacted at socialmediagm.com [attn Amber].
GM Customer Care
#2204 of 2371 My Equinox experiences
Aug 28, 2013 (5:13 pm)
My experiences include a rebuilt transmission and practically rebuilt engine this year. I complained to GM customer service in 2011 regarding the oil change programming error and asked to extend the power train warranty to 150k to assure my confidence in their vehicle, which they refused, offering me XM Radio instead. I replied that was a complete insult to my intelligence. Since 2010 I have complained about the transmission shifting harshly and strange engine sounds to no avail with two dealerships who could not replicate the problems. Finally my vehicle broke down this year due to the transmission and then subsequently failed an oil consumption test necessitating the engine overhaul of pistons, head gasket, fuel pump, chains, and cam actuators (sorry if I am butchering the explanation, I am not a car guy!) The dealership that has done this work has been wonderful. However, I can tell you that I will NEVER purchase GM again after this experience. I went the GM route as a patriotic gesture following the economic collapse and bankruptcy and will never make that mistake again. GM obviously only cares about the bottom-line and not the customer. I had need of a commuter vehicle 2 years ago and bought a Kia, which has run perfectly through the first 70k miles of my difficult commutes.
#2205 of 2371 Re: My Equinox experiences [turgon]
Aug 29, 2013 (4:56 am)
I have a lot of respect for the "Customer Service GM Representatives on Edmunds. ------- They are doing their best to try to help the vehicle owners on this site when they have problems. ------ But here are the "all important questions; ----- Why isn't the same concern expressed at the "Service Desk" of the dealership when the customer presents their vehicle for warranty service? ----- Why are customers forced to drive vehicles with problems? ----- Why do dealers tell the customer that "they cannot duplicate the problem," when after picking up the vehicle, the customer can duplicate the problem one mile down the road? ----- Why after the vehicle develops a malfunction, does the dealer say; --- "GM is aware of the problem and they are working on a fix," --- when their service personnel cannot fix the issue! ---- NOTE: (If the vehicle did not have the problem at the time of delivery, and now it has a problem, ------ something has changed in the vehicle!) ----- Let's discuss these questions! ------ Dwayne
#2206 of 2371 Re: Loud pop from lumbar support [howzz1854]
Aug 29, 2013 (7:01 am)
TSB's are Technical Service Bulletins, mostly for technicians on correct way to fix an issue. They are not recalls. If the troubles occur under warranty they should be fixed for free, otherwise it may depend, perhaps as goodwill coverage for a very prevalent thing, or perhaps not.
#2207 of 2371 Re: Loud pop from lumbar support [ray80]
Aug 29, 2013 (9:14 am)
i never said they were a recall. and this is not my first vehicle. TSB's are widely known problems that has been identified, that's not severe enough to become a recall because it does not cause immediate safety concern, but none the less are design flaws that the issue have pop up very often that there is a TSB to address the wide spread problem, so the technicians won't have to diagnose the problem from the beginnning, none the less are due to design flaw and the problem is wide spread. if going by what you say of "goodwill", then what does that say about GM that all the other manufacturers take care of their customers' TSB for free, while GM does not?
my SRT8 is not perfect, in the past it has had its 14 inch Brembo brake rotors replaced due to a TSB, engine coolant flushed due to a TSB, Transmission fluid O-ring replaced due to a TSB, Trunk lid replaced due to a TSB, and radiator fan replaced due to a TSB, all for free. mind you the parts used on an SRT8 are no regular grade either. like the SRT, the 2010 Equinox is also first of its generation, so it's typical that kinks need to be ironed out in the first few years. i am ok with with being the ginny pig, but as long as those flaws and wide spread problems are addressed by TSB's not on the customer's expense.
i have already emailed Amber, hopefully she can look into this matter for me. the equinox is my wife's car, and the SRT is mine. i just so happen to be in between cars at the moment, trying to sell the SRT and torn between either the Stingray or the Viper. as a car fanatic, customer care and repairs are very important to me. the last thing i want to do is drop a whole lot of dough on another weekend track car that does not have the customer service and repair to back it up.