Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#2190 of 2371 Re: New Issue today [cjga]
Aug 24, 2013 (6:37 am)
I have a 2010 2.4 engine in a Chevrolet LTZ Malibu. ----- The Malibu engine is NOT a "direct injection engine," and there in lies the problem with the Equinox engine. ----- My Chevrolet runs very well, and I am very satisfied with both the quality of the vehicle, and the performance of the 2.4 engine. ----- Too bad GM did not put the same engine in the Equinox. ----- In addition, too bad GM did not take a "proactive action," when they found out that the Equinox engine had some major problems. ------ The equinox is a beautiful vehicle, and it could have gone "head to head" with the imports, but with the "engine problems," and the lack of a "pro-active approach" to the correction of the engine problems by GM, this has diminished the "luster of the vehicle!" ----- Too bad that the management of GM was so "short sighted" in terms of customer service. ------- Since I put on a lot of highway mileage in a VERY short period of time, I am always looking for a replacement vehicle. ------ I constantly monitor Edmunds in terms of engine longevity and vehicle quality. I will take a hard look at the 2014 Malibu and the 2014 Impala 4 cylinder vehicles. ----- I believe that the 2013 Malibu has the 2.5 four cylinder, so I will be watching the reports on this engine on Edmunds over time. ------ If the 2.5 engine performs well, then I will visit my dealer for a test ride of the two vehicles. If the equinox also shares the same engine I will also include this vehicle. ------ QUESTION: ---- Why would I consider a vehicle that has "on-going engine problems" that GM refuses to deal with in a professional manner. ---- The "suits" at GM do not understand that: ----- 1.) People share information on the net. ---- 2.) People what a "high quality product" for their hard earned dollars. ---- 3.) People want to be treated in a professional manner when something goes wrong. ---- 4.) People want any warranty problem handled efficiently and without inconvenience to the customer. ----- When a problem occurs, it is the obligation of GM to get the needed information to the dealership along with the necessary parts to correct the issue in a timely / professional manner. Telling a service customer that "GM is working on a fix" does not help the customer with a problem vehicle. (They are driving the vehicle on a daily basis while GM comes up with a "fix!") ------ QUESTION: ---- Why is this so hard for GM management to understand? ----- This is not only a GM problem! ---- Ford and Chrysler are also guilty of this "poor quality of after the sale service." ----- I could purchase and / or lease any vehicle of my choice from a foreign to a domestic. ---- "After sale service" is a number one issue with me because my vehicles are my office! ------- The dealership must be able to deliver timely / professional service that is supported by the manufacturer. ---- I will purchase any nameplate that can deliver this kind of service. In return, I will give the dealership all of my service business. ------- Best regards to all! -------- Dwayne
#2191 of 2371 Re: New Issue today [djm2]
Aug 24, 2013 (7:08 am)
So well said.................You should be in the front office of GM
#2192 of 2371 Re: New Issue today [cjga]
Aug 24, 2013 (7:21 am)
Thank you for your very kind response to my posting. ---- I appreciate your support. ------ The secret to "success" for any vehicle manufacturer is to put the customer first in all of their decisions. ------- If they do that, ----- the customers will support the nameplate! ----- Have a great day! ------ Dwayne
#2193 of 2371 Re: New Issue today [djm2]
Aug 25, 2013 (7:20 am)
thanks for all that. well said. I was looking online for cars and avoided anything that had the 'direct' engine in it. Actually considering a Ford for the first time...OI!
#2194 of 2371 Customer Service / Owner Responsibility
Aug 25, 2013 (7:43 am)
With respect to GM service and the owners responsibility....Owners carry a large part of reponsibility when they purchase any vehical or product and if you do not follow the Mfg warranty plan and service guide lines you will no doubt have issues when there are serious problems that require Mfg warranty backing. Being said; I also experience issues with my 2010 4cyl Nox including replacment of Timing chain, Fuel Pump and various reprograming for other components.. The GM service I received was excellent; there was never any cost for any warranty work and I always was offerd a loaner car and no nonsese just good normal business. This 2010 vehical was recently traded for anothe New GM 2013 SUV and everthing is just fine with New Terrain and service. Follow the basic instructions and let GM make the warranty repairs.
#2195 of 2371 Re: Customer Service / Owner Responsibility [nox123]
Aug 27, 2013 (4:57 am)
I am VERY happy that you had an outstanding experience with your warranty service. That is the way it should be! ---- But many people on this board did not have the same warranty experience. When a dealer tells a customer that "they cannot duplicate the problem," --- or --- that "GM is working on a fix" they are just stalling the customer with regards to a repair, and that is VERY unprofessional on the part of both the "dealer" and the "manufacturer." ---- They are "using the customer" while the warranty is running out! I would never accept these excuses for a lack of warranty service. I would NOT drive a vehicle that was operating in an unsafe manner. The dealer has no legal right to force me to operate a vehicle that is NOT operating properly, and as such, putting my life in danger. I would legally force the dealer to keep the car in their service department until they fix the vehicle while they provide me with a "no charge loaner vehicle" of the same type! That is what I am entitled to as a customer as long as I maintain the vehicle as described in the owner's manual. ------ Some dealers are not as professional as others, and they like to cut corners when dealing with warranty repairs! ----- The bottom line is that customers in many cases are being abused by both the manufacturer and the dealers! ----- GM knows what is wrong with the 2.4 direct injection engine, and they know the fix for the problem, but are they willing to take the necessary action to make things right for the customer? ---- After reading the postings on this board, everyone can make up their own mine! The answer to this question is very obvious. --------- All the best to everyone on this board! ------- Dwayne
#2196 of 2371 Re: Customer Service / Owner Responsibility [djm2]
Aug 27, 2013 (7:11 am)
I understand. Chevy just stepped in and helped me....and I hope that I can continue to say that.
#2197 of 2371 Re: Customer Service / Owner Responsibility [djm2]
Aug 27, 2013 (8:51 am)
With all due respect, perhaps GM can not fix the problems with the 2.4 direct injection engine. The design flaws may be so expensive to fix that the engine requires a major re-engineering or redesign. Instead GM waits until a new engine has been designed that hopefully fixes the problem.
#2198 of 2371 Re: Customer Service / Owner Responsibility [jpf]
Aug 27, 2013 (2:51 pm)
QUESTIONS: ---- What happens to the owners of the defective vehicles? ---- Are they forced to drive these unsafe vehicles while GM comes up with a fix? ----- Is GM obligated to install the "new and improved engine?" ----- Where does the "customer" fit into the engine fix? ---- If there is a "design flaw in the 2.4 Direct Injection Engine," then GM is responsible for installing an engine that operates properly, like the 2.4 that is in the 2010 Chevrolet LTZ Malibu! ----- (It is not a direct injection engine, but it runs! I know this for a fact because I own this vehicle!)---- GM cannot simply walk away from these customers, and retain the positive reputation of the Equinox line! ---- People have invested their hard earned money in these vehicles with the expectation of getting years of high quality service. ------- GM has an "ethical obligation" to these customers! ------- Best regards! ---- Dwayne
#2199 of 2371 Re: 2010 - 2011 2.4L engine Sevice Letter [ronwel]
Aug 27, 2013 (3:28 pm)
I received my letter today.
My 2010 has 50,000 miles and so far none of issues the letter covers.
I do have occasional noise on startup for which there is a tech bulletin, of course the three times I've had it in they could not duplicate. Got it on video though.
Maybe someday that video and 5 bucks will get me a cup of coffee in the dealers waiting room.