Last post on Dec 08, 2013 at 6:40 AM
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Chevrolet Equinox, SUV
#2159 of 2368 2010 - 2011 2.4L engine Sevice Letter
Aug 09, 2013 (7:55 am)
Got this letter in the mail yesterday. My father has a 2011 Nox and got this letter yesterday as well. Looks like GM is owning up to the engine problem.
As the owner of a 2010 model year Chevrolet Equinox, your satisfaction with our product is very important to us.
This letter is intended to make you aware that on some 2010 model year Chevrolet Equinox vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break and leading to engine damage.
In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.
Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 model year Chevrolet Equinox, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 193,000 kilometres, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
If you have already paid to have this special coverage condition corrected and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer as you may be eligible to receive reimbursement. Please provide your dealer with the original or clear copy of all receipts, invoices and/or repair orders verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer before July 31, 2014.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Customer Care and Aftersales
General Motors of Canada Limited
#2160 of 2368 Re: 2010 - 2011 2.4L engine Sevice Letter [ronwel]
Aug 09, 2013 (8:10 am)
Thank you for posting this! Would you be able to scan it and email the letter to me? I would be forever grateful. colleengallowayme.com
Aug 10, 2013 (4:20 am)
Well here's an update on my 2010 equinox , after 3 trips to one dealer and getting the run around since April , I've been watching the oil in mine and adding a quart about every week. It was doing good, but as of last week the check engine light was back on and the oil smelled like it had fuel in it again. This was after the high pressure fuel pump was replaced in April. I think the dealer I was ushering knew all along what the problem was , but just didn't want to fool with it. So as of two days ago, I've taken it to another dealer a few miles away. I called them yesterday and was told it was gonna be a while because THEY HAD THE ENTIRE ENGINE TORE APART AND WERE LOKKING FOR THE PROBLEM !!! So I finally found a good dealer to inspect it and see what the problem is!! So I'm sure if they've tore it down that far they're gonna inspect it according to the #pip-5025 service bulletin for zebra stripeing. I guess some people were right , it just depends on what dealer you go to. Ill post back later after I see the outcome.
#2163 of 2368 Re: Update [tlc2cann]
Aug 10, 2013 (5:29 am)
Chevy needs to take control.....the dealers are adding to the problem
#2164 of 2368 Re: Update [cjga]
Aug 10, 2013 (10:20 am)
Here are the important questions:
1.) Why are some dealers handling the problem by putting a "band-aid on the issue," ----- while others are willing to deal with the problem "head on?"
2.) Why isn't GM "proactive" with regards to this issue?
3.) Why does both the "factory" and the "dealer network" make the customer go through hoops to get professional warranty work, ---- when the "cause of the problem" is a defective high pressure fuel pump leaking fuel into the engine oil?
4.) Who is "pulling the strings" behind the scenes with regards to this engine issue?
I am looking at my next vehicle. It takes me a long time to purchase a vehicle. I track the "repair record of a vehicle" for a couple of years before I consider a vehicle. ----- Looking at the repair record of the Equinox, and the attitude of GM and some dealers with regards to warranty repairs does not make me want to own an Equinox.
Any vehicle can have a problem, but what the factory does about the problem separates the successful nameplate from the unsuccessful nameplate.
Just look at what GM did to the Saturn Line of Vehicles. That vehicle line could have gone up against any Honda, Nissan, or Toyota had GM put some "quality" and "creature comforts" into the line! ------ But GM chose to put out a low quality line of vehicles that had a very poor repair record. ----- Why does GM always shoot themselves in the foot when it comes to dealing with the vehicle buying public? ----- If it is the fuel pump that is destroying the engine, by allowing fuel to enter the oil in the crankcase, redesign the fuel pump, repair the engine and move on! ---- If you treat the customer properly, they will be understanding and loyal! --- Why is that so hard for GM to understand this most important customer relations fact? The buyers DID NOT design the fuel pimp! ---- GM designed the fuel pump, so if it is defective, GM is responsible for all repairs associated with the issue! ---- GM, it is that simple!
Best regards! -------- Dwayne
#2165 of 2368 Re: Update [djm2]
Aug 11, 2013 (6:40 pm)
It's funny you mentioned Saturn. Our last car was a Saturn vue. We loved that car. We bought the Chevy equinox because it was based on the platform of the vue. It's just a shame we didn't have the same quality as the vue.
#2166 of 2368 Re: Update [tlc2cann]
Aug 12, 2013 (4:46 pm)
We're pleased to hear that you found a dealership that you trust. We appreciate the updates, and if there is any additional warranty or recall information you would like for us to look into for you, please let us know.
GM Customer Care
#2167 of 2368 Re: Update [tlc2cann]
Aug 14, 2013 (7:59 am)
Recently I was speaking to a factory representative about the "failure rate" of marine engines and marine inboard / outboard drives. ---- The failure rate for this particular manufacturer was one (1) percent of the production for that year. While this sounds like a very small percentage, on a large production run, this can be a significant number of units. When a defective engine is discovered in a new boat, this manufacturer delivers a "new / fully dressed engine to the dealer for installation." (Not a shot or long block!) The defective engine is placed in the "new engine delivery crate, and shipped back to the factory to be reviewed by engineers. The "customer is not inconvenienced!" ----- Any company can produce a defective unit, but what the company does about that unit tells a lot about the "professionalism" of the that company! ---- I have a 2010 4 cylinder LTZ Malibu that is an outstanding vehicle. The engine is VERY smooth and VERY responsive, but I drain the oil every 2,500 miles and I use a fuel additive at every fill up! ---- I would love to purchase a 4 cylinder Chevrolet Equinox in the future, BUT I will NOT purchase this vehicle until I am convinced that the problem with the "high pressure fuel pump" has been corrected along with the other issues associated with this beautiful vehicle. GM needs to take a "HARD LOOK" at their customer relations with regards to this vehicle! Customers want to buy their vehicles, but GM is making that impossible by not addressing this issue in a professional manner. Please show me the corporate logic in this situation!
All the best to everyone!
#2168 of 2368 GM Vehical maintenience & Owner Responsibility
Aug 14, 2013 (9:10 am)
I agree...However the responsibility for regular maintanience of a vehical is owners. I also owned a 2010 Equinox 4cyl; and like you I changed oil ever 3500 Miles at GM Dealer and let dealer keep the records, I will not have any GM warrnaty issues this way. I use Lucas fuel conditioner every 5K and never had any engine issues, other than timing belt and fuel pump which GM warranty covered. This 4cyl engine ran smooth, got a repectable 22-28MPG. I traded this 55k mile 2010 Nox in last month; for a 2013 Terrain 300HP V6...This 3.6 V6 is a sweet running engine! I have already change oil 2 times on this new V6 Terrain...1st time at 2000mi 2nd ar 4000 and will change every 3500 mile moving forward while using lucas fuel conditioner. Oil changes are good cheap insurance and can easily be tracked on carfax reports showing any future buyer or dealer how vehical was maintained since purchased. I have always been treated very well at my Florida GM dealer and
I believe it has a lot to due with the way I let dealer service my vehical and take care of it...There will not be any finger pointing!