Last post on Dec 08, 2013 at 6:10 PM
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Chevrolet Equinox, SUV
#2157 of 2371 Re: 2010 Chevy Equinox Timing Chain [knw82]
Aug 08, 2013 (6:52 am)
I had similar issues with the stalling . It was getting so bad that I was dreading approaching stop lights on the way to work and the kids's school. This went on for over one year with multiple visits to the dealer-timing chains replaced, valves replaced , recommendations for more frequent oil changes, etc. it became very clear that the car has a innate defect. My experience with Chrvy customer service was absolutely terrible-one rep offered about $1500 and suggested I trade in the car if I disliked it-I argued that it was wrong to release a defective car back into the public pool. FINALLY, the dealer agreed a whole new engine was needed. It was replaced after almost 18 months of repeated and cumulatively expensive (to GM warranty) repairs. Finally sold it with a clear conscience -do NOT plan on buying another Chevy, thanks to the non-response of the customer service and the bumbling of the dealership. This could have been handled better, more timely, less expensively, and with better response from Chevy. Family and friends saw what we went through and are very happy with their non-GM cars.
#2158 of 2371 210 Equinox Motor problems
Aug 08, 2013 (10:18 am)
Mine, with 58000 miles, needed a new engine. First dealer it was towed to said we needed every single original oil change receipt. Since we were missing the very first one and one from when we were on vacation, they said GM wouldn't honor the warranty. Someone on this forum said I should take it to a different dealer. I did. GM paid the towing, gave me a new loaner, and repaired my car with a new engine and anything else it needed! Its running great and getting better mileage than ever before! I'm sure I have the dealer to thank!
#2159 of 2371 2010 - 2011 2.4L engine Sevice Letter
Aug 09, 2013 (7:55 am)
Got this letter in the mail yesterday. My father has a 2011 Nox and got this letter yesterday as well. Looks like GM is owning up to the engine problem.
As the owner of a 2010 model year Chevrolet Equinox, your satisfaction with our product is very important to us.
This letter is intended to make you aware that on some 2010 model year Chevrolet Equinox vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break and leading to engine damage.
In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.
Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 model year Chevrolet Equinox, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 193,000 kilometres, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
If you have already paid to have this special coverage condition corrected and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer as you may be eligible to receive reimbursement. Please provide your dealer with the original or clear copy of all receipts, invoices and/or repair orders verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer before July 31, 2014.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Customer Care and Aftersales
General Motors of Canada Limited
#2160 of 2371 Re: 2010 - 2011 2.4L engine Sevice Letter [ronwel]
Aug 09, 2013 (8:10 am)
Thank you for posting this! Would you be able to scan it and email the letter to me? I would be forever grateful. colleengallowayme.com
Aug 10, 2013 (4:20 am)
Well here's an update on my 2010 equinox , after 3 trips to one dealer and getting the run around since April , I've been watching the oil in mine and adding a quart about every week. It was doing good, but as of last week the check engine light was back on and the oil smelled like it had fuel in it again. This was after the high pressure fuel pump was replaced in April. I think the dealer I was ushering knew all along what the problem was , but just didn't want to fool with it. So as of two days ago, I've taken it to another dealer a few miles away. I called them yesterday and was told it was gonna be a while because THEY HAD THE ENTIRE ENGINE TORE APART AND WERE LOKKING FOR THE PROBLEM !!! So I finally found a good dealer to inspect it and see what the problem is!! So I'm sure if they've tore it down that far they're gonna inspect it according to the #pip-5025 service bulletin for zebra stripeing. I guess some people were right , it just depends on what dealer you go to. Ill post back later after I see the outcome.
#2163 of 2371 Re: Update [tlc2cann]
Aug 10, 2013 (5:29 am)
Chevy needs to take control.....the dealers are adding to the problem
#2164 of 2371 Re: Update [cjga]
Aug 10, 2013 (10:20 am)
Here are the important questions:
1.) Why are some dealers handling the problem by putting a "band-aid on the issue," ----- while others are willing to deal with the problem "head on?"
2.) Why isn't GM "proactive" with regards to this issue?
3.) Why does both the "factory" and the "dealer network" make the customer go through hoops to get professional warranty work, ---- when the "cause of the problem" is a defective high pressure fuel pump leaking fuel into the engine oil?
4.) Who is "pulling the strings" behind the scenes with regards to this engine issue?
I am looking at my next vehicle. It takes me a long time to purchase a vehicle. I track the "repair record of a vehicle" for a couple of years before I consider a vehicle. ----- Looking at the repair record of the Equinox, and the attitude of GM and some dealers with regards to warranty repairs does not make me want to own an Equinox.
Any vehicle can have a problem, but what the factory does about the problem separates the successful nameplate from the unsuccessful nameplate.
Just look at what GM did to the Saturn Line of Vehicles. That vehicle line could have gone up against any Honda, Nissan, or Toyota had GM put some "quality" and "creature comforts" into the line! ------ But GM chose to put out a low quality line of vehicles that had a very poor repair record. ----- Why does GM always shoot themselves in the foot when it comes to dealing with the vehicle buying public? ----- If it is the fuel pump that is destroying the engine, by allowing fuel to enter the oil in the crankcase, redesign the fuel pump, repair the engine and move on! ---- If you treat the customer properly, they will be understanding and loyal! --- Why is that so hard for GM to understand this most important customer relations fact? The buyers DID NOT design the fuel pimp! ---- GM designed the fuel pump, so if it is defective, GM is responsible for all repairs associated with the issue! ---- GM, it is that simple!
Best regards! -------- Dwayne
#2165 of 2371 Re: Update [djm2]
Aug 11, 2013 (6:40 pm)
It's funny you mentioned Saturn. Our last car was a Saturn vue. We loved that car. We bought the Chevy equinox because it was based on the platform of the vue. It's just a shame we didn't have the same quality as the vue.
#2166 of 2371 Re: Update [tlc2cann]
Aug 12, 2013 (4:46 pm)
We're pleased to hear that you found a dealership that you trust. We appreciate the updates, and if there is any additional warranty or recall information you would like for us to look into for you, please let us know.
GM Customer Care