Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#2117 of 2371 Re: Same Question as before [djm2]
Jul 22, 2013 (3:40 am)
My 2010 Equinox had the fuel pump fail first, then the timing chain about two months later... both were replaced under the warranty by my dealer. Then the car started sounding like a diesel engine and consuming oil. The dealer started doing the oil consumption tests to verify to GM that the engine was defective. About the time the decision was made to replace the engine (at 62k miles) the oil pan developed a crack in it and there was a white 'snotty' substance appearing on the dipstick....The replacement engine was a 2013 engine, not the 2010 that supposedly doesn't have these issues. I was given the balance of my power train warranty for the new engine. GM offered me a $500 credit to a new vehicle - good only for 12 months - which seems pretty lame considering all the time and trouble I went thru getting parts replaced and taking the car in for service. But in the end I had a great dealer to work with and GM did stand behind the 100k power train warranty.
I had all my oil changes done at the dealer at 3000 miles or so. To me, frequent oil changes are CHEAP maintenance.. and this also gave credence to my claim as the records were all there.
Talty Chevy in Morris, IL treated me very well and were great to work with resolving the issues!
So far I have about 7,000 miles on the new engine. Gas mileage is back up to about 28 mpg and everything seems fine.
#2118 of 2371 Re: Same Question as before [duetsu]
Jul 22, 2013 (5:59 am)
Do you mean that you got a fresh 100k powertrain warranty for the 2013 replacement engine?
#2119 of 2371 Re: Equinox issures [cjga]
Jul 22, 2013 (12:04 pm)
Sorry to hear that your experience has led you to feel this way. If you would like for us to look further into your concerns please email us at socialmediagm.com [attn Amber]. Please provide additional details.
GM Customer Care
#2120 of 2371 Re: 2010 Equinox Engine Problem [oskee99]
Jul 22, 2013 (12:11 pm)
We're glad to hear that the second opinion was a big help to you. Please keep us updated on the status of your repair.
GM Customer Care
#2121 of 2371 Re: Warranty Work is basic stuff / Your over reacting [nox123]
Jul 22, 2013 (12:36 pm)
over reacting to my timing chain and camshaft having to be replaced wow for one the purpose of the chains are so they never break but in any event the truck is covered under the warranty but a weeks worth of having to argue about a loaner/ rental car is a bit much oh and then the radio, air and heat stopped working because oh there is a recall on that as well so if I'm over reacting so be it. but thanks for your input
#2122 of 2371 Re: so scared right now [djm2]
Jul 22, 2013 (12:37 pm)
I did all of that and was in a rental by the end of the day, thanks
#2123 of 2371 5000 Mile Oil Change 2013
Jul 22, 2013 (11:16 pm)
I am being told that every 5000 miles is now good since they now use Mobil 1 Dexos oil. Any comments or advice?
#2124 of 2371 Re: Same Question as before [smc8888]
Jul 23, 2013 (3:36 am)
No I did not get an additional 110k powertrain warranty. I was given the Balance of the original warranty I had which the was 38,000 miles or 22 months I had remaining.
I wanted a new powertrain warranty but GM wouldn't even entertain that idea. The rep from GM I had on my case was less than pleasant to deal with.... that being said the dealer told me the best I could get if I was a customer off the street buying a new motor was 12 months/36k miles...
Would have been nice if GM had given me a brand new warranty but it is what it is....
#2125 of 2371 Re: 5000 Mile Oil Change 2013 [dowop]
Jul 23, 2013 (4:34 am)
Everyone has their own ideas on this, and they can be quite varied. I use an oil that meets or exceeds the requirements (currently DEXOS) and use the Oil life monitor as a guideline ( I try to change when it gets down to between 20 or 25%) whatever the mileage is to get me there. One exception would be if I drove a lot on dusty roads, then I might change sooner.
#2126 of 2371 Re: 5000 Mile Oil Change 2013 [ray80]
Jul 23, 2013 (6:04 am)
As a suggestion, I would not rely on the oil life monitor at all. it is useless. I change my oil every 5000 miles, but check it every 2500 just in case. I sometimes have to add 1/2 quart. I have had the best results using synthetic blend GT-1 Kendall oil. I have a 2010 4-cy with 63,000 with no major problems.(so far)