Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#2024 of 2371 Re: Enter the Twilight Zone [missmo1951]
Jun 24, 2013 (3:51 pm)
I am sorry you have experienced issues with your Equinox. I don't work for Chevrolet, but have been a mechanic for more than 30 years. Despite what the dealers tell you, Chevrolet is fully aware of these issues but unlike the old Chevrolet, the new Chevrolet seems to not care about an owner, once you are off their sales lot.
A couple of questions, if you don't mind.
Is your Equinox a four cylinder or six cylinder?
Do you remember the code id the system created?
How do you know the oil had metal shavings in it?
Does your engine make a rattling sound occasionally, when starting the engine?
There are several internally published GM service bulletins that detail various manufacturing issues with the four cylinder engines, especially those built in 2010...(even though your vehicle is 2011, its engine may well have been built in 2010. These bulletins detail oil system contamination from casting sand and metal break offs inside the engine, predominantly due to poor quality control during the build process. There are also bulletins detailing "zebra striping" of the cylinder walls, causing excessive engine oil consumption. There are numerous posts in this blog that detail the "oil consumption test" process of the dealers, which most often results in a new engine being fitted to the vehicle. If the dealer doesn't know about these service bulletins, they are either incompetent or plainly lying to you. Either way, find another dealer that will honor your request for assistance. The service manager, wonderful as he is, does not have his hands tied.
I for one, am disgusted with the approach of GM and Chevrolet...we need to start listing the dealers that wont assist, including the names of the Service Manager, Sales Manager and the Dealership Manager.
It is time for everyone to stop expecting Chevrolet and GM to honor their warranties, and for us to start using our social media presence to shame these people into action.
Anyone wanting more information on how to start this process, drop me a line here...now if Edmunds blocks me from this forum for starting this movement, I will begin a denial of free speech action against the forum.
It's time for action...crying about poor service to an audience that has no teeth will never result in a satisfactory outcome.
#2025 of 2371 Re: Enter the Twilight Zone [aussieinva]
Jun 24, 2013 (5:12 pm)
It is a 2010,Purchased in 2010 my error, brand new.. The mechanic who changes the oil noticed the metal shavings in the oil. I don't remember the code, but I took it to the original dealer and they replaced timing chain and a couple of other things. My slips are in the car in the packet with the manual. It is a four cylinder. I have read every possible forum and thrown all I have found to the serv. manager and rep from Chevy. They will not do anything until I drive it around and replicate the incidents, at my and other motorists risk.
#2026 of 2371 Re: Enter the Twilight Zone [aussieinva]
Jun 24, 2013 (5:14 pm)
Nothing came up to contact you ...
#2027 of 2371 Re: Enter the Twilight Zone [missmo1951]
by Stever@Edmunds HOST
Jun 24, 2013 (6:38 pm)
Emails may get you personal help but not help others. Please don't ask for "personal" help via email. We all benefit when a problem is discussed on the open forum.
For complaining (or bragging on) your dealer, you can use our Dealer Ratings & Reviews link.
#2028 of 2371 File Complaint
Jun 24, 2013 (8:14 pm)
I wonder if we all filed a compliant and stated our experience of GM on www.safercar.gov if we would be heard and something would be done. How many complaints is "enough"?!?!
#2029 of 2371 sad and dissatisfied owner of 2010 Equinox
Jun 25, 2013 (6:42 am)
My entire family are GM Loyal. When we get together the only cars out side are GM. It looks like a dealership. This is the first time I have ever experience this level of poor workmanship. I am very sadden by this. I will have to go with someone else to replace the Equinox. My problem is how do you sell this car? No one in there right mind would purchase it. I am a Real Estate Professional. I drive for a living. I have to have a reliable car and this is NOT it! I have experienced every thing on the site and more. Currently in the shop for transmission noise. They tell me it was black when they checked it. Topped it off and I am supposed to go pick it up. I don't think so. Its got 10,000 miles left on the power train warranty. They just put a new engine in it three weeks ago.
#2030 of 2371 Re: File Complaint [ally2002]
Jun 25, 2013 (7:14 am)
I have posted at the safe car I believe. At least I posted at a government site. We are going to try Facebook and u tube as well. I want people to know that our tax dollars bailed them out, and they are not one whit concerned with their customers. My vehicle is dangerous, but as of yesterday, their representative instructed me to drive it so they could get a "code".
#2032 of 2371 Re: Enter the Twilight Zone [missmo1951]
Jun 25, 2013 (7:56 am)
I am monitoring the blog when my work commitments allow. Thanks for the details on your vehicle.
I suggest everyone visit the Edmunds forum link contained further down this blog line from Stever (the host),,,review your dealers performance on that forum (either good or bad), eventually, when these non performing dealers are called out publicly to explain their lack of action, then maybe the public will be better aware of these disaster stories.
As to the dealer expecting you to drive the vehicle until it codes out, I would contact an attorney or AAA and ask a simple question...If my vehicle fails and causes an accident while you are, at the dealers insistence, "driving what you suspect is an unsafe vehicle, while trying to produce the error code", is the dealer negligible in their duty of care to you as a customer...same goes for GM, where there is more than sufficient evidence that these vehicles, the engines in particular, are failures looking for somewhere to occur.
#2033 of 2371 Re: Enter the Twilight Zone [aussieinva]
Jun 25, 2013 (8:25 am)
Thank you. I was up most of the night trying to figure out what to do. Have decided to use Facebook, u-tube and talk to an attorney. The call I received yesterday from Customer Care was extremely upsetting. Thank you again.