Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#1956 of 2371 red light lit on right side of Onstar mirror
Apr 25, 2013 (12:07 am)
We just bought a 2010 Chevrolet equinox and noticed the little red light to the very right on the Onestar's mirror comes on intermittently. When I asked Onstar what that meant, they said "take it to a dealer". I asked what it could be and they wouldn't answer. I don't want to go to a dealer since they would want to charge me and face it, they all stretch the truth a bit. What could it be?
#1957 of 2371 Re: red light lit on right side of Onstar mirror [genag]
Apr 25, 2013 (4:10 am)
That red LED is letting you know something isn't connecting correctly. This could mean there is a connection error within the mirror or a temporary signal loss.
If the light does not stay on long enough for you to have an OnDemand Diagnostic pull up any information, you can take the vehicle to your dealership to have them check it out.
If we check all the settings and determine that the issue might be a physical concern, we refer to the dealership. Our dealerships are our physical counterparts to resolve concerns. We know that customers have varying levels of knowledge and experience involving vehicles and due to liabilities we want trained specialists to work on the vehicle.
I hope this helps!
-Jessica, OnStar Advisor
Social Media Team
#1958 of 2371 2010 Equinox LT 4cyl Oil Consumption
Apr 25, 2013 (2:01 pm)
I purchased my 2010 equinox LT brand new with 17 miles and during the purchase bought the extended bumper to bumper. I then ONLY took my car to Chevy dealers for ALL work done including maintenance. I thought, by doing everything right, and being very careful with my first new car, all would be good. However, I have also succumbed to the oil consumption issue that I continously read about now online. I noticed first an increasing engine noise with what seemed to be a knocking sound, almost like a diesel engine. At that time, I replaced 3 qts of oil to go back to normal level on the dip stick (about 3500 miles after my oil change = about a qt per 1000mi). That day, I made an appointment at my dealer, Jim Ellis Chevrolet in Atlanta, GA. On my way to the dealer the engine went into limp mode, which required me to be towed. There, I again reiterated why I was there for the oil consumption, and now this engine that failed. I was informed that it was the throttle body sensor and they said they would replace it, but the part was on back order and it could be awhile. They told me they would look into the oil consumption while it was there. Unfortunately, on return for pickup, they stated that they did not change the oil (dip stick at time of my personal additional 3qts had what appeared to be metal shavings/deposits) and that I should drive an additional 2k miles for an oil consumption test. I was obviously unhappy with this plan as it did not make sense to drive with oil that was likely not appropriate. Additionally, the engine was never inspected as promised. Two weeks ago, I noted the sound of my engine started to increase again and with checking my oil dipstick regularly with this test, I noted another quart was gone after only 750 approx miles. I called the Jim Ellis dealer again and spoke directly to a tech after asking the original operator for further information concerning the plan of action. At that time I was told, by the tech, to fill the engine with another quart of oil and to NOT exceed the 5k mile limit from my previous oil change. I was told that "GM is watching closely" how dealers are dealing with this issue and that it needs to get fixed. Now (one week later), I am trying to get the dealer to look into this further and called again only to be told that I should never have put another quart of oil in the engine and that it needs to be looked at and done exclusively by the dealer. I was informed that I would have to get an oil change this Saturday and RESTART the oil consumption. My argument is that I have proven over 4.5k miles that I have now required 4 quarts of oil that there is a MAJOR problem that cannot continue to be ignored. I am incredibly disappointed in this service from GM and have now heavily reconsidered further purchasing another GM vehicle. Let this be added, that when the original oil issue was noted, I personally called GM and spoke to customer service, which offered to call the dealer and make sure they are doing the correct thing. Nothing more heard from them and am now questioning whether I can give this car to my expectant wife as this is probably less safe than her current 12 year old car. Sad in my opinion. Shame on GM for this level of care to their customers.
#1959 of 2371 Re: 2010 engine/oil issues [rebcky27]
Apr 26, 2013 (11:43 am)
Update 2: After opening the engine up they found zebra striping and significant scratches on the cylinder walls. They sent photos to GM and they approved the installation of a brand new engine with a 12 month/12,000mile warranty! Four days later and $200 out of my pocket I am one happy GM customer. My car is now running much smoother and so quiet in comparison.
Thank you GM for replacing my engine out of the 100k mile warranty without giving me any grief or hassle. Customer service really shows the true side of a business. I just wish the resolution wasn't so 'hidden' from other owners so they too can have a safe car to drive.
#1960 of 2371 Re: 2010 engine/oil issues [rebcky27]
Apr 26, 2013 (1:20 pm)
I had zebra striping and scratches too. I don't understand the 12 month/12,000 mile warranty. I have a new engine too. My car had approximately 73,000 miles on it when I got the new engine and the warranty is good up to the 100k mile powertrain warranty. I didn't pay anything out of pocket.
#1961 of 2371 Re: 2010 engine/oil issues [rebcky27]
Apr 26, 2013 (2:53 pm)
I had zebra striping and oil consumption at 39k. Engine replaced. At 83K, same issue. Engine will need to be replaced again. not good gm.
#1962 of 2371 Re: Sinking Money into a Lemon!! [gmcustsvc]
Apr 26, 2013 (3:16 pm)
I am having the same problem with my 2010 Equinox, Unfortunately my car is now 3 years old and is not covered, I could not afford the extended at the time of purchase, nor can I afford to purchase a brand new engine for my 3 year old vehicle. Any suggestions would be greatly appreciated.
#1963 of 2371 Re: low oil [sueven]
Apr 27, 2013 (3:37 pm)
I have he same problem on a 2010 equinox. I only has 37 k miles and it burns oil. This is ridiculous for a farly new vehicle and absurd that burning 1 qt every 1k miles is acceptable. Chevy need to do th right thing or lose me as a customer.
#1964 of 2371 Re: low oil [guill1234]
Apr 28, 2013 (9:43 am)
I can certainly understand your frustration. I would like to get you into a dealer to get this issue look at, and stay involved throughout the process. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "attn Crystal" in the subject line. Look forward to hearing from you.
Crystal L - GM Customer Care
#1965 of 2371 Re: 2013 radio [rcurley1]
Apr 28, 2013 (10:02 am)
My 2010 will do that when it is at freezing temperatures. Turn the car on, radio doesn't come on. If I turn the car off and turn it right back on the radio works. Try that. Chevy could never figure out how to solve it, but since I came up with this easy workaround, I didn't force the issue. This "solution" works every time.