Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#1840 of 2371 Re: For sale: 2010 Equinox [sueven]
Feb 22, 2013 (9:02 am)
My coworkers and I at the social media department have done what we can in this situation as this went to your District Specialist, who has more empowerment than we have to assist our customers. I apologize that me not responding to all of your posts has added to your frustration - we have done what we can and the District Specialist would be your best point of contact. We can look for any updates if the case is still open, and would prefer to do this via email.
Sarah, GM Customer Service
#1841 of 2371 beyond frustrated.......
Feb 22, 2013 (9:17 am)
The district specialist refuses to call me....I have left messages and have not gotten any calls in return.
Any other ideas?
my email is suevenoptonline.net
I cannot understand how they deem my case closed without even speaking to me.
I will continue to share this horrible story to as many as I can as it the only satisfaction I seem to be able to get.
#1842 of 2371 Re: For sale: 2010 Equinox [gmcustsvc]
Feb 22, 2013 (10:16 am)
I will wait to see what the dealer says before I make any decisions. The dealer has been fantastic through all of this, I wish I could say the same for your product.
#1843 of 2371 Re: low oil [ray80]
Feb 22, 2013 (3:31 pm)
This oil consumption garbage has to stop...modern engines should use NO OIL, between changes, nothing, nutta...zip...Honda's dont, Toyotas dont, Fords dont, so why does GM get away with this...
40 years as a mechanic, seen it all, and believe me, GM is hiding substantial issues with these 4 cylinder engines...leaks aside, a modern CAFE compliant engine MUST NOT consume oil, or it will fail emissions regulation standards. My wife drives a 2011 4 cyl Equinox, it codes out regularly, usually with P0011 codes....it gets 3,000 mile oil changes and filters every time, and the oil still discolors after 100 miles...this tells me the bypass leakage on these engines is excessive, the gas dilution is catastrophic and once the cooling system starts to leak into the engine (look for white goop inside the oil cap or on the dipstick) the end of that engine is very close. GM hides behind these so called "oil consumption tests"...truth is, it looks like GM should have been allowed to fail...like its engines seem to be doing.
#1844 of 2371 Re: low oil [aussieinva]
Feb 25, 2013 (12:45 pm)
Hiding information from the very people who bailed them out...
still nothing GM sarah.... but I am not holding my breath!
#1845 of 2371 Re: 2010 Equinox [sueven]
Feb 26, 2013 (2:33 am)
I too have a 2011 Equinox that is beginning to develop some of the problems described in the forum. Count me in on the Class Action; this is ridiculous and should be criminal!
#1846 of 2371 Re: 2010 Equinox [btc2]
Feb 26, 2013 (5:27 am)
I have made flyers that I keep in my car - every time I see a NOX i stick one in the windsield alerting the owner of the possible problems being that GM is not being honest to these owners and coming clean about all the problems.
I will continue to place these flyers as long as I have to pay for this piece of JUNK!
#1847 of 2371 Re: 2010 Equinox [btc2]
Feb 26, 2013 (7:58 am)
Are you working with your dealership at all on the difficulties you're starting to experience with your Equinox?
Sarah, GM Customer Service
#1848 of 2371 Engine Problems - 2010 Equinox
Feb 27, 2013 (6:13 am)
I'm adding another voice to the masses here.
I bought my 2010 Chevy Equinox 3 years ago brand new. It has 113,000 KM on it. At about 50,000KM it refused to accelerate on the highway. The timing chain was replaced. At 80,000KM it would shake when stopped at red lights. We brought it in to the dealership, and they told us there was no oil left in the car - and to check our oil levels more often, even though it was not due for a change yet. I found that fair enough, so I was put on their oil consumption monitoring program. Then, the car stalled during driving, when I was putting on the brakes. That freaked me out. What kind of a three year old car (with two years of payments left!) just cuts out on you like that? So I took it in, and again all that happened was an oil change and some software updates. Then, on my way home from work one day, it stalled again - multiple times. Five stalls before I can make the one extra block to my house. Took it back to the dealership, and they changed the fuel pump. That was supposed to solve all my problems. But guess what's happened since then? You got it - two more occurances of engine stall while driving (both while braking). I have a file open with GM Customer Care, and the car at this moment is sitting in the dealership. I've just had it with driving this thing, as I'm sure many of you have as well. It is unreliable and if it stalls in the wrong moment, potentially dangerous. I could NOT imagine driving with children in this vehicle. I don't drive it on any long trips because I don't want to be stranded away from home (and trips was the reason I bought an SUV). I shouldn't feel this way about a car that cost me $40,000. I shouldn't be scared to drive my own car. If they can't find the problem, if they can't fix it for GOOD, then give me some options GM - let's be reasonable and talk about a potential trade-in, maybe a new engine. SOMETHING. That is what I'm waiting for before I decide to never buy or recommend GM ever again.
To General Motors: There's no such thing as a free lunch - you saved some money by cutting corners on the production line; you have to spend it now to fix the problems you have caused for good people buying your product.
#1849 of 2371 Re: Engine Problems - 2010 Equinox [kcarisse]
Feb 27, 2013 (7:03 am)
so many of us fel your pain.....
Keep fighting - this should not be your problem!