Last post on May 18, 2013 at 5:57 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#1833 of 1996 Re: For sale: 2010 Equinox [bill9thrill]
Feb 22, 2013 (6:27 am)
I would take the jelly if they would take this piece of crap back!
Will be sucking up another car payment soon as my daughter plays club softball and we are often 200 miles from home - no way am I driving Damien that far......
#1834 of 1996 Re: new motor [farmboy98922]
Feb 22, 2013 (6:32 am)
This is the first car that I have ever owned that needed a new engine - which I would not consider normal or a small problem. My dealer has been great - but when purchasing a new car - I did not think I was signing up for one that would need a new engine at 40K miles.....
Also I purchased this vehicle for the gas mileage - I have never gotten over 18 MPG - so do I feel GM has been good to me - NO
I am only grateful for my dealer......
Other cars do have problems - but nothing as major as this - and other car companies do recalls and stand behind their product - not wait til the customer is screwed and then give them the run around before finally replacing their engine.
At the end of the day it is just poor service.
#1835 of 1996 Re: new motor [sueven]
Feb 22, 2013 (6:45 am)
farmboy - I agree with you totally. The dealer has been great! They have been professional and treated me with respect and addressed my concerns as things went downhill on the car.
I did get good gas mileage on the first engine in my car (28 mpg overall). My new motor was put in a few hundred miles ago so I'm curious to see what the new engine will do.
GM has treated this issue as tho it is somehow my fault the engine was a POS. The company representative I dealt with was rude with a "take it or leave what are you complaining" about attitude.
Very poor customer service by GM.
#1836 of 1996 Re: same issues with 2010 Equinox [tlundsr]
Feb 22, 2013 (6:53 am)
Tlundsr - get your dealer to do an oil consumption test ASAP. That cream sludge on the oil cap IS NOT GOOD. When that appeared on my dispstick while the oil consumption tests were being done, my dealer had me bring it in right away as he said I could have a catastrophic engine failure. It was parked and I was given a loaner to use while they worked with GM to get a replacement engine. If your dealer won't work with you find another one who will do this test. The oil consumption test is the only way to verify that the engine is bad and to get GM to replace it under your powertrain warranty.
#1837 of 1996 Re: same issues with 2010 Equinox [tlundsr]
Feb 22, 2013 (7:01 am)
I'm sorry if you never heard back from us. Did you already try emailing at socialmediagm.com (including details like your name and contact information, a summary of the situation, the last 8 digits of your VIN and the name of your dealership)?
Sarah, GM Customer Service
#1838 of 1996 Re: For sale: 2010 Equinox [bill9thrill]
Feb 22, 2013 (7:32 am)
We would be happy to open up a Service Request for you if we could please have you email us the information we need to get started (name, contact information, last 8 of VIN, mileage, and summary of situation) to socialmediagm.com.
If you're truly going to be pursuing legal representation, we will only be able to assist you up until the point you obtain counsel. Once that happens, your attorney would have to contact us, and this would be handled in a different department (just so you're aware of the process).
GM Customer Service
#1839 of 1996 Re: For sale: 2010 Equinox [gmcustsvc]
Feb 22, 2013 (9:14 am)
GM Sarah - I have not yet retained legal representation and your represnetatives refuse to call me and you refuse to respond.....
THis has been the most frustrating experience of my life.
#1840 of 1996 Re: For sale: 2010 Equinox [sueven]
Feb 22, 2013 (10:02 am)
My coworkers and I at the social media department have done what we can in this situation as this went to your District Specialist, who has more empowerment than we have to assist our customers. I apologize that me not responding to all of your posts has added to your frustration - we have done what we can and the District Specialist would be your best point of contact. We can look for any updates if the case is still open, and would prefer to do this via email.
Sarah, GM Customer Service
#1841 of 1996 beyond frustrated.......
Feb 22, 2013 (10:17 am)
The district specialist refuses to call me....I have left messages and have not gotten any calls in return.
Any other ideas?
my email is suevenoptonline.net
I cannot understand how they deem my case closed without even speaking to me.
I will continue to share this horrible story to as many as I can as it the only satisfaction I seem to be able to get.
#1842 of 1996 Re: For sale: 2010 Equinox [gmcustsvc]
Feb 22, 2013 (11:16 am)
I will wait to see what the dealer says before I make any decisions. The dealer has been fantastic through all of this, I wish I could say the same for your product.