Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#1814 of 2371 Replacement Engine Warranty
Feb 19, 2013 (10:46 am)
My dealer called and the car is ready for me to pick up this afternoon. Great job!!
The GM district specialist also called me and again the most/best I can hope for in all this mess is $500 towards a new car and/or a years worth of free oil changes, lubes and tire rotations. Am I happy about all this and the way I feel that GM just doesn't give a damn about me or other owners? Heck no, but it is what it is.... and I can buy from another manufacturer.
The $500 offer is an insult to my intelligence. I get a GM supplier discount already and I can get $500 off before I even have a serious chat with the salesman over pricing....
Is it enough to keep me as a GM owner? KMA GM.... I'll be buying someone else's product....
What kind of warranty have other 2010 Nox owners received? Just curious before I go to the dealer to pick up my car.....
#1815 of 2371 Re: 2010 2.4 cyl Chevy Equinox BIG PROBLEM [gmcustsvc]
Feb 19, 2013 (11:41 am)
I have not heard from Tyler, Aaron, or Tim (the district "specialists") in over 3 weeks. The last time I heard from someone it was the SAME SCRIPT of apologies but NO SOLUTION> I would have been happy if Chevy offered to send the local engineer but because I have 75000K miles on my truck (SURPRISE SURPRISE I DRIVE MY CAR!!) I am no longer WORTH GMs time. I know for a fact my local dealer has been a GODSENT and has preformed MULTIPLE REPAIRS (9 of them) trying to figure out this issue. They have also requested HELP but have yet to receive it.
Sarah-while you make NOTES in my growing case, please add to it that my 4 year old daughter has now been complaining of headaches and has a dull COUGH due to being in MY 2010 CHEVY EQUINOX INHALING FUMES!! I AM DONE BEING PATIENT>I WILL NOT ALLOW MY DAUGHTER R TO SUFFER!! SHE IS ONLY 4!!!
and YES I am YELLING!
Sarah-let me ask you something or ANY service rep from GM....would you put YOUR 4 year old in a car that smells like FUMES?? and you dont know what those fumes are?? and then they complain that their belly hurts? and YOU AS A MOTHER have to put them in that car seat day after day and tell them you'll open the damn window in 16 degree weather so that it wont hurt them??!!!
Please do not bother to pacify me with standard replies. PLEASE SEND SOMEONE WHO KNOWS THIS TRUCK INSIDE AND OUT TO FIX IT.
#1816 of 2371 Re: Replacement Engine Warranty [duetsu]
Feb 19, 2013 (11:46 am)
I still have my drivetrain of 5 years 100,000 miles. Most of my repairs have fallen under that. I did purchase the additional extended warentee for bumper to bumper with Zurich (?) and that expires after 85K. I have had the heater core, AC compressor both replaced under that warentee tryiong to "fix" my current issue.
Do you know what the worse part of this issue is? My 4 year old having to breathe the air in my truck. I will not give up until they fix my truck because LORD KNOWS I spent a fortune buying this one....Boy have I been screwed/
#1817 of 2371 Re: 2010 2.4 cyl Chevy Equinox BIG PROBLEM [tracif]
Feb 19, 2013 (7:04 pm)
I suggest you contact a lawyer that specializes in auto-related lawsuits. Also, contact NHTSA and file a complaint. Good luck.
#1818 of 2371 Re: 2010 2.4 cyl Chevy Equinox BIG PROBLEM [tracif]
Feb 20, 2013 (6:31 am)
I checked the Service Request number you provided in an earlier post and see that this has been sent to our department that handles legal concerns, does this sound correct? I can add information from your post to this case, but cannot actually get involved at this point.
Sarah, GM Customer Service
Feb 20, 2013 (4:18 pm)
I have a 2010 nox with 50000 miles and it has been in the shop 4 times in the last 7 months. So far, they have fixed all the problems(replaced timing chain, water pump, some sensors that were supposedly malfunctioning) but I was concerned because it seemed to be using a lot of oil. Took it in on Monday and when I picked it up from the service department I was told, "It is normal to add a quart every 1000 miles." I had a hard time believing that was true and started to do some research. Found this site and now know it is NOT normal. Can someone tell me how to get GM to verify that the engine is consuming too much oil and do something about it?
#1820 of 2371 Re: low oil [tess9]
Feb 20, 2013 (5:04 pm)
These days I believe a quart every 2000 miles may be considered acceptable, NOT a quart every 1000 miles. You would need to get an oil consumption test done to confirm yours is using to much (also have to confirm there isn't a leak somewhere).
#1821 of 2371 Re: low oil [tess9]
Feb 20, 2013 (6:19 pm)
YES get your dealer to do an oil consumption test!! My car was doing the same thing - using excessive oil and we were adding a qt every 800 miles when the test was done.... it's a pain to do it but you MUST do it to verify that the engine is CRAP! My dealer had me bringing it back every 800 miles for the test and in the end I had a new engine put in last week.
Also watch for any leaks on your garage floor - while we were doing the consumption tests and waiting for GM to determine the engine was bad the oil pain warped and started leaking.
And watch for any foreign looking fluid on the dipstick too. Right before I took it back for the engine replacement I had this white snotty looking fluid on the dipstick- my dealer had me bring it in right away and said that I could have had a catastrophic engine failure.
Mine was the first and only (so far) Nox they had that had this issue, but when I told them about this forum on Edmunds and the issues and asked them to please check it out they did and that is when they did the consumption test. Hopefully you have a dealer that is willing to listen and work with you. Good luck and don't accept that this is normal. IT IS NOT!!
All of the work I had done was under the powertrain warranty.
#1822 of 2371 Re: low oil [tess9]
Feb 21, 2013 (6:07 am)
ray80 and duetsu have it correct - we'll need to have you do an oil consumption test with your dealership. If you feel you would like for us to work with you through the process of getting this set up, please don't hesitate to contact us via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#1823 of 2371 Re: low oil [ray80]
Feb 21, 2013 (6:23 am)
Hopefully they do not give you the run around....
This issue is so well know I don't know why they are not being proactive and doing a recall on these vehicles... oh wait - that would cost them too much money! Well - screwing so many customers will cost them more in the long run - as I imagine that everyone in our shoes will make sure to share their story as many times as possible - I plan on being public enemy number 1 - warning people against GM products! Penny wise - pound foolish - but we are talking about a company that needed to be bailed out!!!