Last post on Dec 08, 2013 at 12:40 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#1794 of 2367 Re: thanks I guess [dny]
Feb 15, 2013 (6:00 am)
Keep us posted on the progress of your repairs, dny. We're available to do any follow up if you like, as well. Contact us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#1795 of 2367 Re: thanks I guess [duetsu]
Feb 15, 2013 (6:19 am)
they do not appear to be doing anything to keep happy customers. When I have I will have to go thru the earlier posts - people were given replacement vehicles or 3000.00 credits....
Those offers do not sem to be on the table any more....
#1796 of 2367 Re: Glad I'm not the only one. [jpf]
Feb 15, 2013 (6:32 am)
Good luck is right - GM refuses to speak to me since I got the new engine and has closed my case.....
#1797 of 2367 Re: thanks I guess [sueven]
Feb 15, 2013 (6:43 am)
You are correct - that kind of offer is not on the table. The district rep I spoke to told me that really I didn't have that many issues with my car, gosh I'm driving a loaner while the replacement engine work is done, what MORE would I want? I wasn't inconvenienced the numerous times I had to take the car to the dealer. Not at all.
I bought this car in good faith. Gave my hard earned money in good faith of getting a quality vehicle. Obviously GM got the better part of this deal.
Offering $500 credit to a new car is insulting. I can get $500 off before the salesperson and I even start talking serious numbers. I'm not looking for something for nothing. I would like GM to care about what makes me a happy customer. This has been a lesson in dealing with a global corporation that is so large taking care of the individual is certainly not a priority.
#1798 of 2367 Re: thanks I guess [duetsu]
Feb 15, 2013 (7:26 am)
Amen - they think just because they replaced the engine they are off the hook - well the car still does not get the stated gas mileage and runs really rough....
And they have not even considered the time and energy on our parts bringing this vehicle back to the shop so many time, nor all the oil I needed to put into it...
You are right - we purchased these vehicles in good faith... with our hard earned money.
They have lost a customer for life - and I make it a point to share this story with as many people as possible as people need to be aware of what a potential disaster is in store!!!
#1799 of 2367 Re: thanks I guess [sueven]
Feb 15, 2013 (7:51 am)
I agree with you. WAS a lifetime GM customer .... did I mention that the $500 customer loyalty credit was only good for a year? how nice...
I work for a large equipment manufacturer within the service engineering dept. I see how our company goes the extra mile to please the customer when something fails. We depend on repeat business and customer loyalty. We even have a category of warranty called 'goodwill' that enables dealers to take care of issues that are out of warranty to keep the customer happy.
Here's the irony where my case is concerned. Had the snotty district rep apologized sincerely instead of reading from a script and offered me, say $2000 off of a new vehicle, I would have been happy. I would have felt like I had an ace in the hole, and probably NEVER USED IT. Would have kept this car and drove on.
#1800 of 2367 My 2010 Equinox
Feb 15, 2013 (7:57 am)
Well I'm dropping my car off at the dealer tomorrow morning, throttle body finally came in. Hopefully this resloves my issues and I really hope thats the end of them. Fingers crossed.
#1801 of 2367 Re: thanks I guess [duetsu]
Feb 15, 2013 (8:14 am)
I too work for a large company in the finance industry - and we would never treat oyur customers like this....
Feb 15, 2013 (9:17 am)
So the dealer calls....and tells me that the timing chain is bad and will be replacing that under warranty along with a couple sensors and other things. To which he so dutifully explained to me that the timing chain is dependent on oil. Please - do go on. When questioned as to WHY the timing chain was bad - ie. the engine consistenly running low on oil - he gave no answer. When I specifically explained to him what I thought was wrong (cylinder problem) - said that he couldn't investigate that until he could prove that I was excessively consuming oil. He also said that if i was claiming that, that I needed to produce maintenance records to prove that I had taken care of the vehicle so as to not void my warranty. While I may be able to produce some of those records, I often change the oil myself - and have been forced to add oil on the fly. Not happy with how I was treated. Being forced to go through "the process" when I have a good feeling that the cylinders are the problem in the first place. I know that I am not entirely knowledgeable about engine, but aren't their other signs of oil consumption - ie spark plug evidence?
#1803 of 2367 2010 2.4 cyl Chevy Equinox BIG PROBLEM
Feb 15, 2013 (11:55 am)
Hi-My name is Traci-I named my truck "Chuck" Chuck is sick--REAL sick. Chevy Case ID number 71-1135219519
11 visits to service with NO RESOLUTION to my problem.
a) Timing Belt
b) High Pressure Fuel Pump (TWICE)
c) Heater Core
d) AC Compressor
e) Changed the cover on the crankcase (?)
f) power wash engine
g) Carbon filter changed
GOD-I have lost count on the amount of work I have had done. Owning this truck as become my part time job. We are about to do the Valve Cover. No leaks, no puddles, no blue smoke. Just buring oil smell inside and around the running car during idle.
Chevrolet Customer Service thinks its ok for me to CONTINUE to own/drive a truck that releases the smell of buring oil IN THE PASSENGER COMPARTMENT when the truck is
1.stopped at a light
2.warming up in the driveway
3.stuck in traffic
4. ANYTIME it is standing still
Oder is also OUTSIDE the truck.
They have refused to offer a Service Engineer because my truck has 70,000 miles and is NOT covered under the bumper to bumper.(this issue began over 6 months ago and about 5k miles or more) (I do have an extended bumper to bumper tho) They think I should TRADE my truck for a new one (AND take a LOSS on this one)
I am at my wits end. I have no resolution. My 4 year old HATES to get in my truck because "it makes her belly hurt
Chevrolet does not think my daughters safety is important enough.Please, Please, Please help. I am at a complete loss.
Donít get me wrong, I have owned and driven Chevrolets MY ENTIRE LIFE! This is my 2nd Equinox. (I had a 2008 that I traded when I got this one)
Help. I canít say it enough.