Last post on Dec 05, 2013 at 11:01 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#1594 of 2362 Done with GM forever
Dec 01, 2012 (8:59 pm)
Traded in our 2010 Equinox for a 2013 CR-V EX-L today.
I come from a long line of loyal Chevrolet/GM customers and have never owned anything myself that wasn't a Chevy, but the way this case was handled by the dealer and the GM Customer Service for the last 6 months was unacceptable.
Like so many other have written all over the internet in regards to this issue, I was constantly treated like I was an idiot every time I tried to get the problem taken care of - especially by dealer. With so many other things going on in day-to-day life, I just could no longer be bothered to fight a pointless battle on a car that first started burning oil rapidly right after the 30,000 mile mark.
The car was burning a quart of oil every 1,000 miles because I was constantly checking it and adding a quart, but the dealer just flat out lied to me and told me it wasn't. So to prove it to myself instead of believing maybe I was crazy, I finally stopped doing the consumption test and drove the car for exactly 5,000 miles without adding oil...sure enough the check engine comes on around 4,000 miles, we take it to a Mr. Good Lube that isn't going to lie to cover their asses, they drain the oil and their is less than a quart in the crankcase. So a car is just going to burn an entire load of oil over 5,000 and this is supposedly normal?
The oil engine isn't the only problems I've had with this car either. The FM/Am radio reception was always terrible - which isn't the case with the new CR-V and the headliner was sagging about 2" minimum and of course, I was told that was normal too. I guess a poor product is just the new "normal" standard for GM.
Just a F- for GM, Chevy and the way they treat their customers, new or loyal. They lost a customer for good. No more GM. EVER.
I can't wait until I publish a negative review on dealerrater.com regarding my dealer and their General Manager contacts me within 24 hours begging me to remove it. No thanks, I think its fair everyone knows how lousy this car is and how lousy the service was.
Good riddance and thanks for nothing.
#1595 of 2362 Re: Done with GM forever [brad5879]
Dec 02, 2012 (8:11 am)
Like you, I have NEVER bought any non-GM cars ever since I bought my first used Buick Century in 1982. I also handle car purchasing for my wife and, naturally, she always drive a GM car (2009 Saturn VUE now). Although there were problems for most of the cars we bought, those were non-serous ones that were taken care of quickly and we have been, in general, happy with GM cars. The 2010 Equinox I bought completely changed that, I have numerous engine problems since the beginning, and GM simply don't want to admit and fix them properly. I have 67000 miles on the Nox now and if I can not get the oil consumption problem resolved soon, I will trade it in and say good-bye to GM for ever (that include my wife's car as well).
#1596 of 2362 Re: Done with GM forever [smc8888]
Dec 02, 2012 (12:52 pm)
This is exactly the same boat we were in. I am just astounded that GM and the dealer treat their customers like their a bunch of idiots. Don't they understand that this day and age with the internet we are all aware of this problem and how it's being handled across the board?
I don't have time to battle and mess around. They had 8 months to do something about it but apparently they were stalling hoping my warranty would expire first since the 5 year mark of the 5/100,000 warranty is less than 2 years away now.
Give me a break. It's sickening that the government bails them out but they can't do anything to bail out their disgruntled customers driving around lemons.
#1597 of 2362 nox 2.4 engine problems
Dec 02, 2012 (1:22 pm)
took my 2010 nox to the dealer saturday for because all the blogs i read about the problems other owners were having, well mine only has 13000 miles on it and when they checked the oil none was one the dip stick and was still at 50% before a oil change was due and they would have to pull the head to see if i had the same problems as other owners with the 2.4 about zebra stripes but don't worry cause they had 2 engines in stock if they have to replace the engine. this is the only problem i had with the eng. besides low gas mileage/steering which thet fixed by replacing the rack at 6000. miles. will be looking for a new car soon before anthing else goes wrong before the warranty runs out
#1598 of 2362 Re: Done with GM forever [smc8888]
Dec 02, 2012 (4:44 pm)
“and fix them properly”
Unfortunately, these engines are so poorly designed and engineered they can not be fixed properly. GM is developing a new 2.5 liter 4 cylinder engine that will be used in the Equinox and hopefully that engine will be more reliable.
#1599 of 2362 Re: Done with GM forever [smc8888]
Dec 02, 2012 (8:11 pm)
It was with a heavy heart I purchased a new Dodge Journey. I turned in my Equinox for the exact reason you mentioned. After replacing my engine, the dealer next had to tear down the transmission. I had 71K. The dealer encouraged us to ask GM for assistance in purchasing a new vehicle. The negotiations went badly, with the regional GM manager pulling the original offer of assistance from the field rep. off the table and told us we get "nothing" due to the high mileage. I only kept the vehicle that long because I was being loyal. GM took care of all the issues, but, like you, I was looking at the end of warranty. So disappointed. I really liked my Equinox.
#1600 of 2362 Re: Ongoing saga [jlg44]
Dec 03, 2012 (6:00 am)
Good morning jlg44,
We're glad to hear that you've been well taken care of! Have a great holiday season!
Sarah, GM Customer Service
#1601 of 2362 Re: nox 2.4 engine problems [archer42]
Dec 03, 2012 (7:57 am)
Good morning archer42,
Our apologies that you are having these troubles with your Equinox, though it sounds as though the dealership is working to repair the vehicle. Let us know if we can check into anything for you by email at socialmediagm.com (include our name, contact information, the last 8 of your VIN, and the name of your dealership with your inquiry).
Sarah, GM Customer Service
#1602 of 2362 Disappointed for sure......
Dec 06, 2012 (9:40 am)
I have a 2010 Equinox with 25000+ miles on it. It started to not engage when I put it in reverse, so I took it to the dealer and they are repairing/rebuilding the transmission. I am so disappointed in the GM product. I wanted a CRV, but bought the Equinox to "buy American". Big mistake. The service department is helpful and they are sorry it happened, but what is in store for me down the road. I am reading about the "oil consumption problem" and wondering if that will be next.
#1603 of 2362 Re: Disappointed for sure...... [vernal_nox]
Dec 06, 2012 (10:38 am)
We're sorry to hear that there were difficulties with your transmission and hope that the rebuild goes well! Keep us posted, and if you want for us to check into anything please don't hesitate to contact us at socialmediagm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service