Last post on Dec 08, 2013 at 6:10 PM
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Chevrolet Equinox, SUV
#1495 of 2371 Major Engine Problems (2010 CHEVY Equinox)
Oct 03, 2012 (12:16 pm)
My wife’s Equinox was towed a couple of days ago to the local Chevy dealership when the car just stopped. Prior to that, we had to put 1 to 2 quarts of oil before the recommended intervals. This would happen often to include a rattling noise coming from the engine compartment. I noticed that there are many posts with 2010 Chevy Equinox having this same engine problem. Does anyone know of a recall or a class action suit? can anyone help? This is very frustrating and I'm afraid that this is going to cost us a lot of money.
#1496 of 2371 Re: Major Engine Problems (2010 CHEVY Equinox) [rauldevo]
Oct 04, 2012 (4:54 am)
Good morning rauldevo,
We hope that all is going well with your dealership and would be happy to look into this situation further if you wanted us to. Please send us an email with more details (including your name, Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership) to socialmediagm.com
Sarah, GM Customer Service
#1497 of 2371 Re: Major Engine Problems (2010 CHEVY Equinox) [rauldevo]
Oct 04, 2012 (6:44 am)
I just received a call from our Dealership. I AM VERY HAPPY. They are taking care of the problem. (Larry Puckett Chevrolet in Prattville, AL)
#1498 of 2371 Frustrated and Upset
Oct 10, 2012 (7:37 am)
I ended up on this forum while searching for answers to oil consumption problems with my 2010 Equinox. Like many posting here, my dealer in York, PA has been tracking my oil usage due to bucking, rough engine problems. This always indicates that there is NO oil.....again. I also received the line that GM has stated that this "normal" oil consumption......1 quart per 2000 miles! Two days ago, while on a 500 mile trip to visit family, I felt a couple of misses while driving then stopped at an exit for gas and the car completely stalled out 150 miles from my destination. Had the car towed 70 miles to a Chevy dealer in Statesville, NC who has told me that the tensioner, timing chain and fuel pump need to be replaced to the tune of around $1000. I'm stuck 500 miles from home and do not blame this dealer (yet), but this should NOT be an out of pocket expense.....this is a design/engineering problem that my home dealer has not been willing to address. I have loved my Equinox otherwise and have stood up to ribbing from family and friends for 'buying American' which was an intentional choice....now I'm really taking it. If this is not rectified, a trade-in is coming soon. I really wanted to support GM, but the lack of support from the company is extremely disappointing and I'm angry now. Any suggestions on how to 'deal with the dealer' ??
#1499 of 2371 Re: Frustrated and Upset [gjdewey]
Oct 10, 2012 (7:56 am)
I had ALL the same issues since the day I bought my car. The last was initially a timing chain issue and they finally got authorization to "dig deeper" and it ended up I had a gaugue in the cylindar/scored piston and could NOT find one existing cause except that it had been there from the beginning and caused all my problems (excess oil consumption, bucking, hesitations, riding rough, sounding horrible). Luckily I paid for the extended warranty so the engine was covered. i got an entirely new engine last week (after a very recent partial engine rebuild). You should not be responsbile for that engine work or towing or any of those iussues. That engine was more than likley a bad engine from the beginning like every other equinox owner who is experiencing similar problems. Make you case and make a stink and get what you deserve - the engine you paid for! Start with your delaership and ask for guidance or call GM customer service or ask a rep on this site how to get a case number and file a complaint. You should get a new engine and reimbursement for your expenses. good luck
#1500 of 2371 Re: Frustrated and Upset [gjdewey]
Oct 10, 2012 (8:02 am)
I had the same issues and finally got a new engine covered under my powertrain warranty - if you look a few pages back in this forum, there is a service letter (and link to a website that shows the service letter). Get them to check the cylinders for "zebra stripping" as this was what the issues all stem from. If the service manager does not do anything after you showing them this, go to another dealer. I was speaking with a family friend who works at a dealership and he said they replace one of these engines daily! He knew exactly what my issues were. I unfortunately was the first one at my dealership to have this replaced (I also drive A LOT). Good luck and keep pushing!
#1501 of 2371 Re: Frustrated and Upset [jessequinox]
Oct 10, 2012 (8:41 am)
Thank you for your good advice...I'll certainly ask about zebra stripping...nice to know the terminology! I have 54,000 on the car but think they've been working on the problem since it had under 36,000 miles. Thanks again,
#1502 of 2371 Re: Frustrated and Upset [gjdewey]
Oct 10, 2012 (9:11 am)
For the fastest assistance, calling the Chevrolet Customer Assistance Center may be best - they can be reached at 800-222-1020. You can also send us more details via email at socialmediagm.com (include your name, Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
#1503 of 2371 Re: Frustrated and Upset [gjdewey]
Oct 10, 2012 (9:40 am)
Mine issues went on for over 100,000km (60,000 miles). It was a pain, multiple timing chains, tensioners, etc. I am going on 10,000km with the new engine and everything seems to be working great so far! Don't be afraid to push.
#1504 of 2371 Re: Frustrated and Upset [llamitie]
Oct 10, 2012 (5:31 pm)
Thank you so much for your words of advice and encouragement. Contacted GM customer service today and a district rep is supposed to be in touch within 24-48 hrs. I'm very ready to push at this point!