Last post on Dec 08, 2013 at 6:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#1469 of 2371 Re: Was happy with my 2010 Equinox, now, not so much.... [cbf]
Sep 08, 2012 (7:41 pm)
Take this letter to your dealer. You have described what happened to our vehicle too. They were only going to change a few parts until I faxed them this letter. It is ridiculous that we had to search the Internet for a letter that the dealership should of already had. They should be checking every 2010 equinox that comes in with problems. They are replacing my engine, but I have no faith in Chevy service anymore. If I had left it up to them, I would be driving my kids around in a car that could stall out at any time. Chevy 2010 Equinox owners check your oil! Do not go by the oil life on the computer screen. I just hope the replaced engine works better. From what I am reading, I am not going to get good gas mileage anymore. That is why I bought the thing in the first place!
#1470 of 2371 Re: Was happy with my 2010 Equinox, now, not so much.... [lca72]
Sep 09, 2012 (7:06 am)
This is nice if I can ever get my dealer to admit that I am burning more than a quart every 2,000 miles. Apparently a dry bone dry dipstick means you only need to add a quart (at 3,700 miles). They won't do this test until they determine you are actually burning more than a quart every 2,000 miles.
And GM Customer Service hasn't been too helpful because it's just ending up being my word against the dealerships word.
Do they really think I want this aggravation in my life and to fight this battle? Let alone on a vehicle with 37,000 miles? I wish I didn't have to.
#1471 of 2371 Re: Was happy with my 2010 Equinox, now, not so much.... [gmcustsvcsarah]
Sep 09, 2012 (4:34 pm)
Thanks for the follow up Sarah, GM Customer Service!
Indeed, I hope the issues with my 2010 2.4 EcoTec engine have been corrected on my new 2013 Equinox with the same engine. The 2013 engine is much quieter than the 2010, and I am hopeful this will be a good vehicle. I want GM to be successful as much as you do, but GM has to do better than the 2010 Equinox power train!
#1472 of 2371 2010 Equinox - New Engine, New Issues
Sep 11, 2012 (5:16 pm)
Okay, So I have a brand new engine and life was good. I did notice that at low speeds (neighborhood speed limit is 25) the car would jerk and jump, but wasn't overly concerned about it since I had spent so much time at the dealership. Well, today I was starting to accelerate and the dashboard lights up and I get a message that says that the engine has reduced power. I slowly got it up to speed and since I was only 4 or 5 miles from the house I tried to make it. I managed to get about 2 miles down the road and it died. I shut the car off and let it sit for a minute then tried to start it back up. It was if the starter stayed engaged so I immediately shut it back off and called the dealership who sent a tow truck to get the car.
#1473 of 2371 Re: 2010 Equinox - New Engine, New Issues [foster904]
Sep 12, 2012 (10:22 am)
We're sorry that the new engine in your Equinox has started to act up, foster904. Please keep us updated on your progress with your dealership, and if you want for us to check into anything further we can be contacted at socialmediagm.com
Sarah, GM Customer Service
#1474 of 2371 Re: Was happy with my 2010 Equinox, now, not so much.... [lca72]
Sep 12, 2012 (4:22 pm)
Thanks for attaching that tech bulletin. It make so much sense--it describes what we are all experiencing! My dealer never gave me any problems (Hamilton Chevrolet, in Southeast Michigan), and my new engine was great for the first 10K. Now I am at 76,000 and it sounds as bad as the first engine. I love my Equinox, but we are looking at our options. A friend actually got a new Equinox--not just a new engine. She got the six, and has no problems!
#1475 of 2371 Re: 2010 Equinox - New Engine, New Issues [gmcustsvcsarah]
Sep 12, 2012 (4:28 pm)
Sarah, I have to give Nimnicht Chevrolet 10 stars for customer satisfaction. The issue was caused by the fuel pump giving out and they replaced it and had me back on the road by this afternoon. However, after all of the trouble that we have had with this car I have come to the conclusion that it is time to throw in the towel and get rid of it. We contacted Nimnicht this evening to see if we can work on a deal to get into a new Equinox, one that doesn't have all of these mechanical problems. Maybe GM could help out with that?
#1476 of 2371 Re: 2010 Equinox - New Engine, New Issues [foster904]
Sep 13, 2012 (4:52 am)
Good morning Jeff,
We're so glad to hear that you've had such a great experience with Nimnicht Chevrolet! While ultimately negotiations would have to be between you and the dealership on a potential new Equinox, if you wanted to send us the last 8 digits of your VIN and contact information to socialmediagm.com, we can look to see if you currently qualify for any private offers.
All the best,
GM Customer Service
#1477 of 2371 Good news, got rid of our August 2010 Equinox.
Sep 13, 2012 (5:01 am)
Our local dealer did not want it either, their trade in value was 3400.00 below what we were offered at other brand dealers. Really loved the Equinox, just did not enjoy the ongoing oil loss problem, albiet the dealer was in denial. There, done, moved on!
#1478 of 2371 Re: Good news, got rid of our August 2010 Equinox. [eugene11]
Sep 13, 2012 (5:17 am)
So Eugene, you bought a different brand??
FYI, last May we dumped our '10 Nox 4cyl for the oil consumption reasons, didn't take a bath on trade-in (don't know why but glad we didn't), for a '12 Nox w/ the V-6. I'm more confident w/ that engine platform even though w/ give up gas mileage.