Last post on Dec 05, 2013 at 11:01 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#1059 of 2362 2010 Chevy Equinox
Aug 22, 2011 (1:00 am)
We purchased our 2010 Chevy Equinox in Oct. of 2009. After a few days, we started hearing a small knocking sound from the engine, while inside the car. We noticed a small separation between the bumper and the rear passenger side of the car. We took the car back to the dealership after having the car a week. When we arrived to the dealership, met our service writer. I started explaining to the service writer, the concerns with the small knocking sound and the bumper damage. The service writer put us in a loaner car. After 24 hours the service writer called, he said our car was ready. When we arrived to the dealership, the service writer explained that a sandy deposit in a module of the exhaust, was causing the knocking problem. We got in our car and left.
After a few hours, we started hearing the knocking sound again and noticed the bumper hadn't been fixed either. I called the dealership and talked to the service writer and told him we could still hear the knocking problem. We also started noticing that the gas mileage that has been projected on the window sticker wasn't correct. We hadn't really gotten that gas mileage. The service writer, said when we brought it back in for our oil service the would take a look at it.
It was not time for our first oil service. We take our car to the dealership we purchased it at which is about 40 miles away from our home. We reminded the service writer, of the gas mileage and the small knocking in the engine. After 24 hours the service writer calls and say's our car is ready. When we arrive to the dealership, we met our service writer, she said they found the problem that it was a sandy deposit in a module from the exhaust system, and that the gas mileage check out to be fine. He told us we may just need to drive it a little longer, that the gas mileage would improve over time. Nothing done to correct the back bumper as of yet. We pick up our car and start home, then start hearing the knocking sound again after a few miles. I call the service writer, and he says we can either bring it back now or just wait until it's time for service. We waited until the next service time.
It's time for the next oil service, my wife takes our car in, another service writer helps her and tells her that they can't put her in a loaner car from for service. But she tried explaining to this other service writer that we have warranty work to be done also. We were told as long as we brought the car in for warranty work, we would be put in a loaner because this was our only means of transportation. My wife then came home and told me what had happen. Being our car was due for service, we took it to a dealership close to our home which was about 5 miles away ( now I know why we didn't purchase a car from this dealership). After we had the oil service done, I called and talked to the service writer we normally use at the dealership we purchased our car at. He said bring the car up there and he would take care of the loaner car.
We take our car into the dealership again for the knocking sound in the engine, but also our car has started running rough when starting it up in the mornings or if is has been sitting for awhile. Explained to the service writer, we needed to have the back bumper repaired. So, again, we are put into a loaner car. After 24 hours, the service writer calls and said they found the problem, our car was 4 qt's low on oil and that's why it was running rough, and could be the reason for the knocking sound problem also the gas mileage. I couldn't believe it. He asked me who did the oil service on it, I told him a Chevy dealership close to our home. We picked up our car and drove it home. Then, we started hearing the knocking sound again. After we get home we noticed that the back bumper hadn't been fixed either. I called the service writer and he said to bring it in when it's time for the oil service.
Then on Saturday, ( Labor Day Holiday) I check the oil in our car, to be surprised it didn't register on the dip stick. I was concerned about driving the car to the dealership when we purchased it at. I thought about towing it. But then knew I had a short amount of time to get it to the dealership. I drove it to the dealership we purchased it at. There was another service writer, I told him the problem about the oil, the knocking sound, gas mileage, car running rough and the rear bumper. He made a ticket, she wasn't going to give me a loaner, I told him he needed to call the service writer we had been working with. After talking to the service writer we had been dealing with, he put us in a loaner.
After the Labor Day Holiday, the service writer calls and say's our car is ready, I asked him about the oil level, and she said it was just two qt's low. I told him, I just can't believe that. Why is this car burning oil? He said they wanted to do an oil compression test. The put tape over the dip stick and when you would add oil. The service writer said drive it for 3000 miles then bring it back, this would tell them what the problem was. We get into our car and leave. When we get home, we noticed there is MUD in our back floor board and on the back of the front seats. Our lumbar support in the front drivers seat is broken. I call the service writer, and started explaining the problem. He said he was sorry and for us to bring the car in and he would have it detailed and would fix the lumbar support.
I take the car back in for the dealership to fix the lumbar support. After a couple of days, the service writer calls and says our car is ready. When I get to the dealership, the service writer has our car brought up. The lumbar has been fixed.
We have reached the 3000 mile mark and it's time to take the car back to the dealership to get the results on the oil level and also to have the bumper repaired. After a couple of day, we are called and say our car is ready. The service writer, says the oil lever check out to be normal. I'm just blown away. He also shows us the rear bumper has been repaired. It looked like someone that didn't know anything about fixing bumpers tried fixing it. I asked to see a manager. I talked to the manager and he looked at the bumper and agreed it wasn't repaired correctly. ( just means I have to bring it back) I think wanted to talk to the service manager about the oil issue. He then orders another oil compression test. The tell us again to drive it for 3000 miles.
We get home and I'm just over taken at the mess we have gotten our self into. You think my going to a dealership that sells BRAND NEW cars and truck, you could trust them in servicing you car. We go to wash our car and notice there is over spray all over our car, which could only come from when it was in the body shop getting the bumper fixed. When we return to after driving the car 3000 miles again, the service writer tells us it's normal for our car to burn 2 qt's of oil between oil changes. OMG, I can't believe this. They tell me they ge
#1060 of 2362 2010 Chevy Equinox Part 2
Aug 22, 2011 (1:02 am)
I can't believe this. They tell me they get notices from
General Motors on a monthly bases. Revising car updates and that its
normal for the 4 cylinder. engines in the Chevy Equinox to burn Oil. I
told them, you are kidding me.
So, now we learn, our car uses oil, the dealership damages our BRAND
NEW car, and when they ask their employee's because they say, they
didn't do it, I'm left with a damaged car that I have to fix. I'm also
left with a NEW CAR, that uses oil.
Needing help, I pray first, asking the Lord to help me go against a
large company that's trying to do me wrong and I know they are. Like a
fly by night car lot.
We are still working in the issues with our car using oil, gas mileage,
damaged bumper and our passenger seat has stains in it from the tech at
the dealership getting oil on the seat......
#1061 of 2362 Re: 2010 Chevy Equinox [49vision]
Aug 22, 2011 (4:43 am)
#1062 of 2362 Re: 2010 Chevy Equinox [49vision]
Aug 22, 2011 (5:01 am)
First off why would you ever leave the dealer without checking to see if the bumper was fixed? Let alone two or three times. Du! Now next time you bring it in for the oil, demand, yes I said demand that the oil be checked then and there with you over looking the process.
#1063 of 2362 Re: 2010 Chevy Equinox [dmathews3]
Aug 22, 2011 (9:53 am)
dmathews3, the demands were there.....I explained what I was told by professionals. This is why we are still having problems because THEY, kept giving us the run around. Hoping to get out of something. We are the victim here. We have done nothing wrong, other than trying to get our car repaired. As far as the bumper, it was called to the service managers attention . Just like today, ( we were told by the service manager that he would contact us after talking to him on Tuesday which tomorrow will be a week, and have hear nothing from him) The lies in its self about the car burning oil is ONE big issue. There is a process you have to follow, we ( the customer are doing just that)
I do thank you for your commits. They are helpful.
#1064 of 2362 Re: 2010 Chevy Equinox Part 2 [49vision]
Aug 22, 2011 (5:05 pm)
Contact GM's Customer Assistance. Remember, the dealer is NOT GM, and GM really wants their dealers to represent them well, and really does put pressure on dealers to do a good job. Ask the customer service folks if they can forward to you and service bulletins (if your dealer won't give them to you) so you know what to look for. Good luck. After months of return trips to the dealer, I think they finally got it right. But, I still asked for, and received an extended warranty on my 2010 Equinox from GM.
#1065 of 2362 Re: 2010 Chevy Equinox Part 2 [nox77]
Aug 23, 2011 (4:04 am)
Thank you nox77.
I have been in contact with GM, they say according to the dealership, they find nothing wrong with our car. After plugging up to their machines, everything checks out ok. They closed the case, only on the results they were able to collect from the dealership.
As you and everyone that reads this forum, we are not the only one having the same issues with our car.
Thank you again for your input.
#1066 of 2362 Re: 2010 Equinox Problems [wallyuwl]
Aug 23, 2011 (2:15 pm)
Unfortunately, after 3 trips to the dealership to have my new Nox looked at, I found an honest service manager. Although mine completely died in an intersection twice, and had the engine light on, had the most recent recall repairs made, I still had this same issue. The Service Manager admits that it is "normal" for this engine (4cyl.). It is designed to shift on deceleration and not coast. He said that if you are used to a more luxury model with a 6cyl, you won't be satisfied with this model. He also admitted that the gas mileage is very misleading. I am averaging 19 hwy, and 15 city! I bought the Equinox for fuel efficiency :/ Today is the 3rd time in the shop with only 3,100 miles on it! If he can't increase the fuel efficiency, we are trading it in. Never been more disappointed in a vehicle!
#1067 of 2362 Re: Engine Timing Chain [stillmc1]
Aug 23, 2011 (5:33 pm)
I didn't get a new engine, but after getting a gear, timing chain, fuel injectors, etc. replaced, I asked for, and received, an extended warranty. Hardly any questions asked. GM simply contacted my dealer, to confirm the issues and called us back, told us the request was granted, and sent the paperwork. Took a few weeks, but we got what we wanted.
#1068 of 2362 Re: 2010 Equinox Problems [tracyo2]
Aug 23, 2011 (7:16 pm)
It's such a shame, we love the style of the new Equinox, we also love the fact that it has lots of room, not just in the front of the compartment, but in the back compartment as well. It's such a shame, that when you buy a NEW car from a large reputable company as Chevrolet, being they have been around for years, you could have peace of mind about an investment you made by purchasing their product, you would think they would want to make sure that on your next purchase of a new or even a used car, you would return to them. One thing you wouldn't expect is a product after paying over 10,000.00 dollars to have problems and they tell you it's normal. Making you regret you bought their product, instead you should feel proud for purchasing a Chevrolet product, and be proud to drive it around. I guess this has changed over the years. I guess that's why Import cars are on a BIG RISE these days.