Last post on May 15, 2013 at 1:28 PM
You are in the Buick Enclave
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Buick Enclave, Heating / Cooling, SUV
#36 of 201 Buick Enclave 2008 AC
Jun 27, 2011 (11:43 am)
The air conditioner in my 2008 Buick Enclave stopped working yesterday. Took the car to the dealer today. Diagnosis: leaking freon somewhere along the lines, they are not sure where, they do not have the part to replace it, and they do not know when they can fix it.
To my surprise and horror, I see other "happy" Enclave owners have already been through this.
How can I bring this problem to the attention of the authorities? It appears to me that GM should recall the AC lines for this vehicle.
It is not acceptable to have the AC lines leaking in a 3-year old luxury vehicle! And it is a major inconvenience in the hot Georgia summer, and right before the July 4th holiday!
#37 of 201 Re: Enclave AC not working again [vickiefontaine]
Jun 29, 2011 (7:15 am)
I apologize for the problems you have experienced with your vehicle. Are you experiencing any issues at this time?
Caron, GM Customer Service
#38 of 201 Re: Enclave AC not working again [gmcustsvc]
Jun 29, 2011 (7:29 am)
As a matter of fact, I am going to have to take my Enclave to the dealership tomorrow because now my brake light is coming on and Service Brake message. It's also telling me that the stabiltrack is off. So once again, I will be without a car while they try to figure out what's going on this time. Have you seen all my threads? It's been in 7 times for the AC and then I had to have the transmission replaced back in February. I started a file with GM but they did absolutely nothing other than extend my AC warranty from 50,000 miles to 80,000 miles. I informed them that in Texas, if a problem is diagnosed and documented prior to the warranty expiring, then they have to fix it even if the warranty expires. So basically, they were just agreeing to follow the law. I got a very rude email from a Buick rep telling me that GM is not going to discuss the AC matter with me anymore. I still have the email if you would like to see it. I can certainly forward it to you.
#39 of 201 Re: Enclave AC not working again [vickiefontaine]
Jun 29, 2011 (1:08 pm)
I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership.
Caron, GM Customer Service
#40 of 201 Re: Enclave AC not working again [gmcustsvc]
Jun 29, 2011 (3:56 pm)
Apologizing is lame. Do something to help. Get involved. Sorry doesn't fix it.
#41 of 201 Re: Enclave AC not working again [circlew]
Jun 30, 2011 (9:37 am)
Amen to that Circlew/OW!!
There seem to be 3-4 different GM customer services reps chiming in on this, offering apologies, but what we want is to hear that a HVAC engineer at Buick is looking at the unique A/C problem and how to fix it ASAP. It feels like Buick/GM is just trying to sweep this under the rug, but you just can't do that anymore in today's social media environment. Instead of taking this car to Maine this summer we will be cramming into my wife's Prius to make the 12 hour trip. It is just too big of a risk to go without possiblity of A/c on a long trip in the middle of summer.
GM, this vehicle was such a step in the right direction for american-made SUVs from a design, gas mileage, size, etc etc standpoint IMHO. Please follow through on this issue and don't ignore it.
#42 of 201 Re: Enclave AC not working again [bmanly]
Jun 30, 2011 (10:32 am)
Well said, bmanly! I'm tired of "sorry'....these cars are supposed to be luxury cars and they certainly are not cheap. I can't trade mine in because I'm too close to having it paid off and I can't afford to start all over on car payments.
ALERT! My Enclave is in the shop again today but not for the AC problem or transmission issues. Now my "Check Brake System" light is on and it's flashing a message saying that the stabiltrick is off. So here I am again....losing time at work....to take my car to the dealership. GM doesn't care about my personal time that all this has cost me not to mention the inconvenience. I told one CS rep that if GM did something as simple as send me a gas card for $200, that would go a long ways in making me feel like I was a valued customer and that they truly wanted to make things right. What's $200 to GM?? But of course, that could not be done. I understand your feelings about the travel plans. We had to take my husband's truck on vacation because we were driving over 2,000 miles round trip and there was no way I was going to risk not having air. It was not as comfortable and we used at least $150 more in gas than what we would have used in my Enclave. But again, they just don't care. At this point, all I feel like I can do is just make sure everyone knows how GM has treated me and discourage anyone and everyone I know from buying GM!!
#43 of 201 Re: problem's back!! Ditto [circlew]
Jun 30, 2011 (10:39 am)
HECK NO!!! I am going back to FORD or may try a Toyota next time!!
#44 of 201 Re: Enclave AC not working again [gmcustsvc]
Jun 30, 2011 (10:48 am)
You did not indicate that you were interested in seeing the email I was sent so I am taking the liberty of posting it here on this forum. Note the portion in bold print.
Service Request: 71-8787XXXXX
Customer Relationship Specialist: Mary
Thank you for contacting Buick.
General Motors realizes that a consumer not only purchases a GM vehicle because of its high quality and dependability, among others. We are sorry that it has not been a great experience for you, with the A/C concerns that you have had on your 2008 Buick Enclave.
Our Buick Customer Assistance Center operates under the same guiding principles. When our office receives a request for assistance from one of our customers, it gathers information and thoroughly investigates each situation to determine the appropriate consideration for that case. Rest assured that all resources are exhausted to make sure that a decision is made equitable to all parties, depending on the merits that surround the concern.
We have reviewed your Service Request 71-8787XXXXX with the Buick Customer Assistance Center . We support the decision that was previously made and communicated to you. We apologize that the decision was not in accordance with your wishes, however, this is the final decision of General Motors and we will no longer address additional communications on this subject. Please feel free to contact us again with any other concerns you may have outside of this issue. If you should need to contact us in the future, simply reply to this message or call our Buick Customer Assistance Center at 1-800-521-7300. Customer Relationship Specialists are available Monday to Saturday, 8 a.m. to 9 p.m. EST.
The Buick Consumer Support Team
#45 of 201 A/C Repair Issues
Jul 03, 2011 (8:53 am)
Ok, I understand that there are quite a few Enclave owners that have experienced this A/C problem where the front stops blowing and the rear only blows warm air. My question is Has anyone actually had the problem resolved permanently? I'm going to the dealer next week and would like to know if there is a successful fix for this or not.