Last post on Nov 27, 2013 at 1:26 PM
You are in the Buick Enclave
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Buick Enclave, Heating / Cooling, SUV
#203 of 235 2008 Buick Enclave
Jun 06, 2013 (2:03 pm)
We are the original owners on a 2008 Buick Enclave that has just under 65,000 miles. During the warranty period, we had the passenger airbag assembly/sensor replaced 5-6 times, the transmission partially rebuilt twice, and then completely replaced once. The power steering sensors were also replaced. The TPMS systems have been replaced. The brake system was worked over by the dealer. The battery also died and was replaced by the dealer. Now, less than 15,000 miles after warranty expiration, the AC system seems to be dying. The service manager at the dealer says that is typical and normal for a vehicle with this many miles. BS!!!! It seems that every Buick Enclave has AC problems at 50,000 - 60,000 miles or less. How is this not a recall by GM? I noticed that many of you have contacted GM about these same items. Have you had any response/help from them, other than an appointment to get ripped off by their dealers?
#204 of 235 Re: 2008 Buick Enclave [woods75]
Jun 07, 2013 (4:01 pm)
We sincerely apologize that you have experienced multiple vehicle repairs. If you would like any assistance with this matter, please feel free to contact our Buick Customer Assistance Center at 800-521-7300. We can also be reached by email at socialmediagm.com [ATTN Amber].
GM Customer Care
#205 of 235 Re: 2008 Buick Enclave [woods75]
Jun 12, 2013 (6:24 am)
I contacted our local GM dealer that has done most of the service over the years on our Enclave, took it in to diagnose the problems, hoping and praying that they would be able to get GM to step up and help correct these problems. I am thrilled to say that GM did step up and paid for 75% of the repairs. My cost to have the rear evaporator core replaced, the master brake cylinder replaced, and yet another connection on the passenger air bag replaced was under $250!! That's more than the zero I would have ultimately loved to have paid, but we are ecstatic that GM actually came through and did what's right.
#206 of 235 Re: 2008 Buick Enclave [woods75]
Jun 12, 2013 (4:38 pm)
I am happy to hear that you are satisfied with your offer. If you have any additional concerns please do not hesitate to let us know.
GM Customer Care
#207 of 235 2009 Buick Enclave A/C Problems
Jun 15, 2013 (3:54 pm)
After several months I believe GM has rectified my problem with my 2009 Enclave. Problem: The A/C would start to blow warm and I could not turn it off or raise or lower the fan speed. To rectify it I had to turn off the climate system completely for 5-10 minutes then turn it back on and it would work as normal. This happened several times but worked perfectly when I brought it to the dealer. I was so frustrated that I sent a letter to the the President of GM NA and was pleasently surprised when I received a phone call from the executive office. They were super and followed up constantly with me and the dealer and provided an extended warranty on the climate system parts and labor included. I have absolutely no gripes with GM and am glad to say that the dealer found the problem after several months of diagnosis. My case was a very slow leak in the water pump that the dealer replaced at N/C. It's been extremely hot in FL for the past 6 weeks and the A/C is working fine. Note: There is a TSB you can refer to when you bring your Enclave in for service TSB #08-01-39-009B. GM and the Dealer Dick Norris of Palm Harbor FL. were very Customer focused and they have won a customer for life with their response to my problem.
#208 of 235 Re: 2009 Buick Enclave A/C Problems [boblbu]
Jun 16, 2013 (11:50 am)
I'm so happy for you boblbu!! These are the types of things we love to read. Glad to read that you are experiencing the comfort that is provided by a properly functioning A/C, especially in Florida. Always good to hear from a satisfied customer. Enjoy your weekend!
GM Customer Service
#209 of 235 2009 Buick Enclave A/C Problems
Jun 27, 2013 (6:25 am)
We are the original owners on a 2009 Buick Enclave that has just under 51,500 miles. During the warranty period, we had the transmission, Brakes system MC. The power steering AC sensors were also replaced. The TPMS systems have been replaced. The brake system was worked over by the dealer. The battery also died and was replaced by the dealer. Now, less than 1,000 miles after warranty expiration, the AC system seems to be dying. It seems that every Buick Enclave has AC problems at 50,000 - 60,000 miles or less. How is this not a recall by GM? I noticed that many of you have contacted GM about these same items. Have you had any response/help from them, other than an appointment to get ripped off by their dealers? Will see what Dealer do for us tomorrow.
#210 of 235 Re: 2009 Buick Enclave A/C Problems [satbuick09]
Jun 27, 2013 (6:40 am)
We had basically the exact same issues you have had, with the addition of transmission and the air bag system. The rear evaporator core and master cylinder on the brakes (as well as yet another air bag sensor) went out on our 2008 Enclave around 62,000 miles. Our local dealer was able to get GM to pay for 75% of the repairs. I still feel it should be a recall, but was very pleased with GM's actions.
#211 of 235 Re: 2009 Buick Enclave A/C Problems [satbuick09]
Jun 27, 2013 (1:44 pm)
I'm sorry to hear about your A/C not working on your Enclave. In regards to your question about this not being a recall-- recalls are issued on a case by case basis. If you are concerned that your vehicle may be included in a recall, your dealer would be aware of this information. Please keep us updated once you have visited the dealership.
GM Customer Care
Jun 27, 2013 (2:35 pm)
I am pleased to hear that GM was able to cover a large part of your vehicle repair. If you have any future vehicle concerns certainly do not hesitate to contact us.
GM Customer Care