Last post on Nov 27, 2013 at 1:26 PM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Heating / Cooling, SUV
#191 of 235 Re: 2009 Enclave [jim_mc]
May 06, 2013 (8:34 am)
I think we have had very similar issues. I'm assuming that you have gotten them all taken care of. GM customer service is good at handling these issues. I just wish we didnt have to go through great lengths and have our hearts broken over us trying to support US company. 40K is a great deal of cash to invest in a car and we all expect for it to work properly. I have replaced motor, trans, pwr steering, struts, mounts,
(3) stabilizer bar or links, fuel pump, tires galore, and more. My radio even doesnt work properly. The radio in my 95 Plymouth CD PLAYER still worked to this day. I really sympathized with other Buick Enclave owners, I just wish I was in a better position to trade, or buy a new something. Anyway thats my rant back. also support for you to deal with Cust Serv.
#192 of 235 A/C problem and much, much more!!
May 06, 2013 (9:26 am)
I have been a proud (30%) not so proud(70%) owner of a 2008 Buick Enclave since these vehicles have come out. In fact I had this truck JULY of 08'. I bought it and it hadn't even been delivered yet. I felt very proud because this was the very first time I had purchased a NEW car. I felt a sense of accomplishment and loyalty to the American brand. My dad, uncles and neighbors growing up were all GM owners. The Park Avenue and the 225 (Deuce and a quarter) were the most luxurious cars I had ever been exposed to aside the Cadillac. So naturally when Buick came out with THE Enclave, it was a perfect fit. It seated 7 passengers, swagg appeal, and was what I thought I knew.
All that I felt for this vehicle has changed due to the excessive car repairs and costs. A $40K car should last a good 4-5 years without all the major stuff. There is no way I should be replacing a whole transmission and a motor before that time, even if it was a warranty fix. My A/C has been worked on a couple of times only to still not work. The power steering situation also was a major $ out of pocket expense, only to still make noises. If the service department didnt fudge the reports, I may have a list of all the repairs that were done by them alone. I am now in a situation where I may have to spend over $5k just to have to car running decent again. Its quite frustrating and sad that this beautiful crossover has so many issues. I feel cheated and disappointed and want a bailout. I wonder if the 2013 models have the same issues or if they have been worked out since this forum was started?
I will say on the record though, GM Customer Service is great! They will help anyway they can and get to the bottom of the issues their clients make. I sometimes just wish we could just swap out the bad vehicle for a better one and just keep moving, that way I could get my moneys worth.
Having children (2)with DISABILITIES, extra curricular activities, 2 businesses and etc we do our share of moving around. We need dependability and access to transportation all the time. Our Buick has seen alot of miles having to do the normal things a family does. Gm got a bailout in their time of need, I'm wondering if ever they can pay that forward and help me regain my love for them? I want to feel great about BUICK again. My children need that same pride I had. They are future customers.
#193 of 235 Re: A/C problem and much, much more!! [tom320]
May 06, 2013 (12:57 pm)
I completely understand the importance of having a dependable vehicle for yourself and your family. If there is anything else that we can do for you do not hesitate to reach out to us.
GM Customer Care
#194 of 235 Re: OMG - here we go again! [jas_kare]
May 06, 2013 (1:31 pm)
We apologize that your vehicle has caused you such frustration. If you would like us to look deeper into your vehicle concerns we would be happy to do so. If you are interested please email me at socialmediagm.com ATTN: Amber. Please include your full name, address and VIN.
GM Customer Care
#195 of 235 Re: A/C ISSUES [gerschman]
May 08, 2013 (6:36 am)
Got the esimate to replace the evaporator core.... $1600! Plus $312.55 to replace the door mode actuator for the air to be diverted to defrost, panel, feet, etc.
Done with GMs. Absolutely done.
#196 of 235 Re: A/C ISSUES [gerschman]
May 09, 2013 (9:46 am)
Good afternoon gerschman,
Do you think you will proceed with the evaporator core repair? We're sorry that you're having this experience with your Enclave, but are hopeful that after the repair that your ownership experience will turn around. Let us know if we can check into anything further for you! We can be reached at socialmediagm.com
Sarah (Assisting Amber), GM Customer Care
#197 of 235 Re: A/C ISSUES [gmcustsvc]
May 09, 2013 (10:11 am)
I am reluctantly proceeding with the evaporator core replacement as I really have no choice. I am appalled that GM hasn't recognized this issue and at least issued a TSB for the A/C problems that so many people on these forums have had. There are many other website forums with other Lambda platform (Acadia/Traverse/Outlook) owners who are equally disgusted over the problems that they are having with thier vehicles. GM really needs to step up and throw a bone to some of us or - like many already have - jumped the GM ship alltogether. I'm just afraid that right after the powertrain warranty runs out that tranny problems will start to occur.
Thank you for any assistance you can lend!
#198 of 235 Re: A/C ISSUES [gerschman]
May 09, 2013 (10:27 am)
I posted on this board several weeks ago about the same issue. GM Customer Service has been horrible in the whole process. Basically they call the dealership and if you are not in warranty they will tell you that is your responsibility. Although I asked to get to another level of support I received the same answer. If the dealership is not willing to work with you, you are out of luck. GM themselves are not going to do anything unless you are in warranty. If anyone hears of a Class Action Lawsuit regarding this please post it here. I am furious! If everyone is getting their work done at a GM service center they KNOW how big of a problem this is. And I'm sure there are a good number who are not. My dealership alone has done 4 of these repairs not counting mine!
#199 of 235 Re: A/C ISSUES [atisdale]
May 10, 2013 (12:12 pm)
I am actually not getting my evaporator core replaced at a GM dealer, but rather back where I originally bought the Enclave - a Ford Dealer. The reason was that I was hoping to get a little love since I bought 2 cars from these guys within 3 months. They didn't really help me on price, but they have given me a brand new loaner car for the time that its in the shop - which is rather nice. I could have went to an independent shop that was a little cheaper, but I obviously couldn't get a loaner from them. So, from what you said, atisdale, I guarantee there are many people that have gone to other shops for this fix as most of the time they will be cheaper than taking it to a GM dealer shop. Perhaps we SHOULD start a class action? I found a couple of resources on the web. I will look into it further.