Last post on May 15, 2013 at 1:28 PM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Heating / Cooling, SUV
#167 of 201 Re: No A/C in my 2008 Buick Enclave [fvdeane]
Jan 28, 2013 (3:43 pm)
I too have a Buick Enclave 2008. After 1 yr of having the vehicle, I had to have a complete overhaul of the transmition, windshield washers replaced, a coil under the hood corroded, radio is faulty. Meaning the volume only plays on 1 side of the vehicle and the dealership said it wasnt covered under warranty. Now in 2012 my transmition had to be overhauled. From the very beginning, this vehicle was a lemon. Yes, its beautiful to the eye, but very costly to purchase and repair. The dealership can't seem to catch whats going wrong with the vehicle unless a code pops up. They don't have to be mechanics anymore; only requirement is to know how to read. Just as the person that is responding to these blogs keeps saying the same thing over and over about not being able to help but you can send her/him your information if you want her/him to look into it for you. What a joke Buick Service and product has turned out to be.
#168 of 201 Re: No A/C in my 2008 Buick Enclave [tinyvoo]
Jan 29, 2013 (9:51 am)
I agree with your statement "Just as the person that is responding to these blogs keeps saying the same thing over and over about not being able to help but you can send her/him your information if you want her/him to look into it for you. What a joke Buick Service and product has turned out to be."
It's pathetic. Just tell everyone you know about your experiences and If everyone does, GM will learn real quick when they stop selling vehicles that they are going to have to change their ways.
#169 of 201 Re: No A/C in my 2008 Buick Enclave [tinyvoo]
Jan 29, 2013 (2:06 pm)
Have you tried getting a second opinion from a different dealership? Normally we do recommend sticking with one dealership as they would be more familiar with the history of your vehicle, but sometimes it's helpful to have a fresh set of eyes.
Sarah, GM Customer Service
#170 of 201 Re: No A/C in my 2008 Buick Enclave [tadpolegal]
Jan 29, 2013 (9:11 pm)
Actually, I was able to get my problem satisfactorily resolved after the GM Service people intervened on my behalf following my original post in this forum. Until then, I was getting nowhere with my dealer, but once GM Service got involved things started moving very quickly and I found the dealer actually began listening to what I had been trying to tell them. So, in spite of having some initial problems with my dealer, I have to say that the GM Service people were very responsive and helpful in my case. Maybe you should give them another chance!
#171 of 201 Re: No A/C in my 2008 Buick Enclave [fvdeane]
Feb 01, 2013 (5:00 pm)
Well I have an update to my issue since posting on 1/26/13. I had emailed GM customer service on the same day and someone contacted me first thing on Monday morning. GM contacted my local dealership and made an appointment for me to take the car in to diagnose on 1/29/13. Once the diagnosis was made to replace the steering rack and the evap core GM agreed to pay a good part of the repair. I had no warranty left but GM was very concerned about my problem and made sure that they looked into the problem. I have to say that I was very pleasantly surprised that I was taken care of so quickly and efficiently. A total of 6 days and my car is now repaired and I only had to pay a fraction of the cost. GM is definitely doing their best to improve their customer service and the dealership was equally accomodating. Don't hesitate to contact customer service if you have an issue with your Enclave or another GM product, you might just be surprised at how willing they are to help.
#172 of 201 Buick Enclave problemas
Mar 06, 2013 (9:32 am)
Boy do I feel like a sucker, bought this beautiful Buick Enclave for my wife to drive, got a great deal on the purchase and now I believe I know why I got suck a sweet deal. The car should be painted yellow ( lemon ). It has been back to the dealer for several different problems. First time it was the power steering, so far that repair is working well. ( 2nd time ) Then we had it in for AC problems. They managed to fix it for a while but the problem is back and the outside temperature is rising. Third visit to dealer was a bust. Took it to them with strong concerns over how the car was riding, our beautiful Basically the dealership keep it 2 days and stated that they could find nothing wrong with the way the car rode, that this ride was to be expected of a used car. I then contact Buick and also got a call from GM, after a couple of weeks of so called investigating GM called to tell me they were closing the case, that they also felt that nothing is wrong with the car. In the nicest way that I could I told them that they were wrong and that I would not be the owner of this car much longer. I am still shocked that General Motors is allowing something like this to happen. Its obvious that this is not an isolated case, the Enclave problems are really becoming well known, just type in Buick Enclave in Google and you can read for hours. Lastly, I am completely in awl that Buick has brain washed their people into telling the customers that their is nothing wrong with their car. I have never been a complainer, but since I bought a Buick I have become a very unhappy person when it comes to this car. Looking at trading it off and just hoping to get something for it in trade for some brand other than a GM.
#173 of 201 2009 Enclave
Mar 15, 2013 (2:32 pm)
Well, I thought I was Special, then reading all of the posts I found that this is the norm... 09 Enclave In for service again right now 45000 miles, Steering rack #3 (2nd in last 2 weeks).Now the laundry list of replaced items
Steering column---for rubbing & ratcheting noises while turning
Indash video display----kept getting error internal problem
AC evap core----cracked would not hold charge(had to remove interior to replace)
front struts----leaking oil
Timing Belt---(had to remove engine to replace)
Power Steering Pump----severe noise on turning wheel
Tires---totally worn out at 26000 miles (Michelin Latitudes)
Steering Rack & Pinion---3 TIMES same problem all 3 times did I say 3TIMES
Oil Sending Unit--Causing car warning to STOP ENGINE IMMEDIATELY
All Items requiring me to go back & forth to the dealer at least twice for everyone of these repairs because the either did not fix right the first time or broke something else....UGH!!!
Sorry more like a rant than a blog
#174 of 201 Re: 2009 Enclave [jim_mc]
Mar 16, 2013 (10:53 am)
We're sorry that you are so frustrated with your Enclave. Please let us know if we can check into anything further for you by emailing us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#175 of 201 No longer my dream car!
Mar 25, 2013 (8:25 am)
My husband bought me my dream car as a mother’s day gift last year – it was a certified GMC so we thought great no problems. The care had 36 – 38,000 miles (I can’t remember right now) – and no problems until this past year. Of course, the AC / heating system has messed up – and I was told when I called I was just over my warranty by 300 miles so I would have to pay to get it fixed (I was told this several months ago). Now the passenger side constantly blows hot air and in the rear only cold air - no matter what temperature it is on. My kids are either sweating or freezing - it's crazy! I decided I would just have them check it out when I took it in for the oil change, but last week the problem got worse. To top it all off the service brake light came on and the stabiltrak is flashing and saying it is off. They have told me that that there is fluid leaking from the master cylinder to the brake booster and to fix it $945 – and this must have been a defective part?? The A/C and heat problem are the temperature actuators for the passenger side and the rear and to fix this $655 plus the $165.00 I have to pay just to tell me what is wrong with it and all because of defective parts? I will never have another GMC – you really stand behind the certification. The guy at the shop just acts like oh well - your problem - and told me you should have brought it in earlier (about a/c problem) I can't go on what you say it has to be noted by being seen in the dealership.
#176 of 201 Re: No longer my dream car! [jas_kare]
Mar 25, 2013 (12:50 pm)
We're sorry to hear about your frustrations and would be happy to check into this further for you. We can be contacted at socialmediagm.com and ask that you include your name, contact information, the last 8 digits of your VIN, and a summary of the situation.
Sarah, GM Customer Service